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System Guard 2009


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3 replies to this topic

#1 William Fox

William Fox

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  • Local time:06:49 PM

Posted 31 January 2009 - 07:20 AM

I cannot get rid of System Guard 2009, which has come onto my computer. I have tried many things and it still won't come off. Norton has not spotted it.



DDS (Ver_09-01-19.01) - NTFSx86
Run by William at 12:10:10.18 on 31/01/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2006.850 [GMT 0:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2ba5baa4\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\HP\Digital Imaging\Bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\William\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=5081121
uSearch Bar = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {377c180e-6f0e-4d4c-980f-f45bd3d40cf4} - c:\progra~1\mcafee\msk\mcapbho.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [RegistryMechanic] c:\program files\registry mechanic\RMTray.exe /H
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\william\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hp\digital imaging\bin\hpotdd01.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - c:\program files\tiscali\tiscali internet\dlls\tiscalifilter.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: ieModule - {CA33CB01-3D20-404F-874A-BFDE4C5401D3} - c:\programdata\application data\microsoft\network\dlls\ieModule.dll
SSODL: InternetConnection - {0D8EC6BA-7B3A-4E8A-A1C6-A2B4EB4AF3C9} - c:\programdata\application data\microsoft\network\dlls\earymnvhan.dll
SSODL: WvBoHGhdKgtj - {5EF258E4-9EFF-4746-B437-14AB07467CFB} - gaezlnpykbm.dll

============= SERVICES / DRIVERS ===============

R0 AFS;AFS;c:\windows\system32\drivers\AFS.SYS [2008-12-26 77004]
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090129.001\IDSvix86.sys [2009-1-30 270384]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-12-26 99376]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-11-21 112128]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2008-11-21 54784]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-11-21 203264]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2008-6-13 41008]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_2ba5baa4\AEstSrv.exe [2008-11-21 73728]
R4 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R4 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-13 23888]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-11-21 30192]

=============== Created Last 30 ================

2009-01-31 10:08 <DIR> a-d----- c:\programdata\TEMP
2009-01-31 10:08 <DIR> --d----- c:\program files\Spyware Doctor
2009-01-31 10:08 506,368 a------- c:\windows\system32\msxml.dll
2009-01-30 20:32 134,144 a------- c:\windows\system32\gaezlnpykbm.dll
2009-01-30 20:32 380,928 a------- c:\windows\system32\winscenter.exe
2009-01-30 20:32 38,352 a------- c:\windows\reged.exe
2009-01-30 20:32 18,941 a------- c:\windows\vmreg.dll
2009-01-30 20:32 51,197 a------- c:\windows\spoolsystem.exe
2009-01-30 20:32 47,872 a------- c:\windows\syscert.exe
2009-01-30 20:32 33,149 a------- c:\windows\sysexplorer.exe
2009-01-30 20:32 28,320 a------- c:\windows\sys.com
2009-01-30 20:32 <DIR> --d----- c:\program files\System Guard 2009
2009-01-30 20:31 69,637 a------- c:\programdata\winlogon.exe
2009-01-30 20:31 69,637 a------- c:\progra~2\winlogon.exe
2009-01-23 19:09 288,768 a------- c:\windows\system32\drivers\srv.sys
2009-01-23 19:03 <DIR> --d----- c:\programdata\WEBREG
2009-01-23 19:03 <DIR> --d----- c:\progra~2\WEBREG
2009-01-10 12:05 0 a------- c:\users\william\appdata\roaming\wklnhst.dat
2009-01-09 19:54 <DIR> --d----- c:\program files\Finale PrintMusic 2009

==================== Find3M ====================

2009-01-30 19:32 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-30 19:32 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-30 19:32 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-23 19:01 137,684 a------- c:\windows\HPHins15.dat
2008-12-29 11:57 51,200 a------- c:\windows\inf\infpub.dat
2008-12-29 11:57 143,360 a------- c:\windows\inf\infstrng.dat
2008-12-29 11:57 86,016 a------- c:\windows\inf\infstor.dat
2008-12-26 15:58 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-12-26 10:42 20,462 a------- c:\windows\hpoins01.dat
2008-12-26 10:41 77,004 a------- c:\windows\system32\drivers\AFS.SYS
2008-11-21 22:00 665,600 a------- c:\windows\inf\drvindex.dat
2008-11-21 22:00 15,872 a------- c:\windows\system32\hcrstco.dll
2008-11-21 22:00 8,704 a------- c:\windows\system32\hccoin.dll
2008-11-21 21:59 26,112 a------- c:\windows\system32\hidserv.dll
2008-11-21 21:59 22,016 a------- c:\windows\system32\hid.dll
2008-11-21 21:59 180,224 a------- c:\windows\system32\scrobj.dll
2008-11-21 21:59 172,032 a------- c:\windows\system32\scrrun.dll
2008-11-21 21:59 155,648 a------- c:\windows\system32\wscript.exe
2008-11-21 21:59 135,168 a------- c:\windows\system32\cscript.exe
2008-11-21 21:59 430,080 a------- c:\windows\system32\vbscript.dll
2008-11-21 21:59 90,112 a------- c:\windows\system32\wshext.dll
2008-11-21 21:57 738,304 a------- c:\windows\system32\inetcomm.dll
2008-11-21 21:56 269,312 a------- c:\windows\system32\es.dll
2008-11-21 21:53 361,984 a------- c:\windows\system32\IPSECSVC.DLL
2008-11-21 21:52 303,616 a------- c:\windows\system32\wmpeffects.dll
2008-11-21 21:50 885,248 a------- c:\windows\system32\RacEngn.dll
2008-11-21 21:50 1,314,816 a------- c:\windows\system32\quartz.dll
2008-11-21 21:49 1,695,744 a------- c:\windows\system32\gameux.dll
2008-11-21 21:49 12,240,896 a------- c:\windows\system32\NlsLexicons0007.dll
2008-11-21 21:49 2,644,480 a------- c:\windows\system32\NlsLexicons0009.dll
2008-11-21 21:49 801,280 a------- c:\windows\system32\NaturalLanguage6.dll
2008-11-21 21:47 784,896 a------- c:\windows\system32\rpcrt4.dll
2008-11-21 21:47 15,360 a------- c:\windows\system32\pacerprf.dll
2008-11-21 21:47 988,216 a------- c:\windows\system32\winload.exe
2008-11-21 21:47 927,288 a------- c:\windows\system32\winresume.exe
2008-11-21 21:47 615,992 a------- c:\windows\system32\ci.dll
2008-11-21 21:47 378,368 a------- c:\windows\system32\srcore.dll
2008-11-21 21:47 318,464 a------- c:\windows\system32\rstrui.exe
2008-11-21 21:47 46,592 a------- c:\windows\system32\setbcdlocale.dll
2008-11-21 21:47 40,960 a------- c:\windows\system32\srclient.dll
2008-11-21 21:47 19,000 a------- c:\windows\system32\kd1394.dll
2008-11-21 21:47 14,848 a------- c:\windows\system32\srdelayed.exe
2008-11-21 21:47 6,656 a------- c:\windows\system32\kbd106n.dll
2008-11-21 21:46 408,064 a------- c:\windows\system32\msinfo32.exe
2008-11-21 21:46 2,560 a------- c:\windows\apppatch\AcRes.dll
2008-11-21 21:46 246,840 a------- c:\windows\system32\clfs.sys
2008-01-21 02:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 12:11:01.94 ===============

Attached Files



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#2 kahdah

kahdah

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  • Local time:07:49 PM

Posted 31 January 2009 - 09:19 AM

Hello William Fox

Welcome to BleepingComputer :thumbup2:
========================
Download ComboFix from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#3 William Fox

William Fox
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Posted 31 January 2009 - 01:25 PM

Many thanks for your help! I have down loaded Combo Fix to get rid of the System Guard 2009. Sadly, the screen on the attachment comes up. What shall I do. Please Help Soon!

Attached Files



#4 kahdah

kahdah

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  • 11,138 posts
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  • Local time:07:49 PM

Posted 31 January 2009 - 07:31 PM

Hi please delete your version of Combofix.

Then redownload it from one of these locations:

Link 1
Link 2
Link 3


* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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