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Hijacked Search results


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#1 Chris_Kelly

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Posted 30 January 2009 - 04:05 PM

Hello all, I am a newbie here, but reasonably knowledgeable, I think/hope. If you need help though please post in the correct forum and someone far more useful than me can help you out I am sure.

Having browsed the forums I thought I should post my own experience dealing with similar problems to some of those reported. A big thanks to all the posters of topics that pointed me in the right direction.

Symptoms:

Search page result links go to a random webpage, affected Google and Yahoo. Manual entry of the same address in the address bar worked fine.
Unable to get to www.avg.com or any other AV website, other websites were OK.
Windows update & McAfee updates do not work.
Unable to install from hard disc any AV or AntiMalware products I could find (Spybot, Spysweeper, anything), this was after downloading to another PC and copying the install program over.

Reverted to manual procedures and removed the following:
WFX5.exe and 249832153.exe both in the ‘Run’ section of the registry. Deleted using regedt32.

TWEXT.exe had attached itself to the ‘userinit’ registry key. This one was more stubborn, it will not delete from the registry. It looks like it has but if you exit and return to the same registry key it has returned. Eventually booted XP from CD into the Recovery Console and deleted the .exe file directly.

After all this I still found that I could not get to www.avg.com or any other AV or anti-malware sites they were all resolving to 127.0.0.1 other websites were fine. I figured that it was something added elsewhere in the registry but couldn’t find anything that would identify or remove it until I found a link to http://www.simplysup.com/tremover/download.html I downloaded Trojan Remover to another PC copied it over, installed it (this would actually install) and it found and removed TDSSMXFE.sys and its associated entries from the registry. I can now get to www.avg.com and am running every anti-malware program I can find to try and identify anything else I do not know I have got. The above process maybe not the most elegant technical solution to the problem, for which I apologise to the experts here, but it appears to have solved them.

I hope my experience is of some help to anyone else with similar problems. At least you might be reassured that there is a solution to every problem it just takes time and help.

Good Luck

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#2 boopme

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Posted 30 January 2009 - 06:34 PM

Hello and welcome. You did well yo get this far ! Please run these and post the MBAM log,thanks.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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