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Hotmail security issue?


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#1 fersum08

fersum08

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Posted 30 January 2009 - 03:08 PM

Hi,
I am new to the site, this will be my first post.
Please forgive me if I am in the wrong forum as my problem may cover several areas.

I will try and be a chronological as I can:

5 days ago I enter (my free) hotmail account to check my mail. I had recieved one piece of mail that stated that it was a receipt from paypal (service@paypal.co.uk) thanking me for my payment for a laptop from ebay@cashgenerator.co.uk.

I did not order a laptop. I checked my paypal account and there were two orders. The first being the one stated and another one for anothe laptop from a private seller on ebay.

I have had my paypal reverse the charges, contacted the two sellers and cancelled my switch card at the bank.

Although I was lucky enough to regain control over the transactions my reason for requesting help is this.

I am wondering how this whole fiasco happened in the first place. I am still a bit shaken up by the fact that someone has tried to impersonate me and nearly got away with it.

The address the laptop was to be sent to is actully less than five mins away from me. Is this a coincidence or has somebody used inormation found in my bin for example ( I always shred my paperwork)?

I need to find out what actually happened. Was my hotmail account cracked into? If so, was this where they were able to get my ebay account details or my paypal information? Was it a person who cracked in at some other point ie my ebay or paypal acount, which automatically sends out receipts to my hotmail account?

After changing my passwords and secret answers in all of the above accounts, is it reasonable to say that it will not happen again, at least by the same person? Are there any other suggestions?

Thanks for having the time to read my garbled account. Any information greatly appreciated.

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#2 garmanma

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Posted 30 January 2009 - 06:19 PM

If you use a router, disconnect from the internet. Reset it and give it a strong password
Let's check for keylogger viruses

-----------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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