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Have a bad virus dont' know how to remove it


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13 replies to this topic

#1 Bamamcall

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Posted 22 January 2009 - 07:01 PM

Having some trouble here. I hope I followed the steps right this time.

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Edited by Bamamcall, 22 January 2009 - 07:04 PM.


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#2 Bamamcall

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Posted 29 January 2009 - 07:56 PM

Any help would be grateful.

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#3 Hoov

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Posted 01 February 2009 - 03:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scans:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.



* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

After your response, someone will be with you soon.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
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#4 Bamamcall

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Posted 02 February 2009 - 10:46 PM

Malwarebytes' Anti-Malware 1.33
Database version: 1718
Windows 5.1.2600 Service Pack 3

2/2/2009 8:00:25 PM
mbam-log-2009-02-02 (20-00-25).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 116744
Time elapsed: 39 minute(s), 0 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 13

Memory Processes Infected:
C:\WINDOWS\odb.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\odb (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\0xf9.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\odb.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\5_odb.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q1.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q2.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q3.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q4.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q5.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q6.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q7.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q8.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\q9.exe (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\CHRIS SHERER\Local Settings\Temp\teste3_p.exe (Trojan.Agent) -> Quarantined and deleted successfully.

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#5 Hoov

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Posted 02 February 2009 - 10:56 PM

please reboot the computer and update Malwarebytes' Anti-Malware and run another full scan. We need to make sure that the files that were set to be deleted were actually deleted.
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#6 Bamamcall

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Posted 02 February 2009 - 11:44 PM

Malwarebytes' Anti-Malware 1.33
Database version: 1718
Windows 5.1.2600 Service Pack 3

2/2/2009 10:42:04 PM
mbam-log-2009-02-02 (22-42-04).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 120792
Time elapsed: 45 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Attached Files



#7 Bamamcall

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Posted 02 February 2009 - 11:45 PM

I done this before and it seems to come back. Maybe not this time though. It shows up as a internet thing. Porn Pages start poping up and overloads the browser. Maybe it will stop this time.

#8 Hoov

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Posted 02 February 2009 - 11:59 PM

We can go a little deeper this time to make sure. Run ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#9 Bamamcall

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Posted 03 February 2009 - 12:02 AM

I will try it. Thanks for the help. What is the link to take classes on doing this?

#10 Hoov

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Posted 03 February 2009 - 12:27 AM

First post in this thread, and down at the bottom there is a link to apply.
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Tilting at windmills hurts you more than the windmills.
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#11 Bamamcall

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Posted 03 February 2009 - 03:00 PM

Here is the Combo Fix Log. It appears everything is OK. Look and see to make sure. Thanks for all the help. I will be throwing a donation your way.

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  • Attached File  log.txt   12.07KB   2 downloads


#12 Hoov

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Posted 03 February 2009 - 03:11 PM

You are welcome, but we are not quite done.

If everything is working fine, and there are no other problems then

Now there are something's you need to do to fully clean your system and keep it secure.

[*]Please download OTCleanIt from one of the following mirrors and save it to your desktop:[*]Double click the Posted Image icon.
[*] Click the large "Cleanup" button.
[*] A list of tool components used in the Cleanup of malware will be downloaded.
[*] Click Yes to begin the Cleanup process and remove these components, including this application.
[*] You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
[*] Make sure you have an Internet Connection.
[*] If you have a firewall that throws out a message that OTMI3 is attempting to contact the Internet that it should be allowed.
[*]You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
[/list]
Cleaning out Temporary Files etc. There are several different products that you can use for this. You can go thru the Internet Options in the windows Control Panel. There are several programs that also do the job better than windows does it, in my opinion. There is System Security Suite, EasyCleaner, Ccleaner. Also sometimes other program sometimes do it as well as what you originally got it for like ZoneAlarm Security Suite. Just make sure to keep them updated and use them regularly.

Disable and Enable System Restore.
If you are using Windows Vista or XP, then I recommend you turn off System restore, and then turn it back on so that you will not be able to restore your problems to a clean computer.

Here are some good tutorials for that.
Windows Vista Restore Guide
or
Windows XP System Restore Guide
Reboot
Re-enable system restore with instructions from tutorial above

Create a System Restore Point
Go to all programs, then to accessories, then to system tools, then to system restore. Check the box for create restore point (not select a restore point), then click next and follow the instructions.

Make your Internet Explorer more secure - This can be done by following these simple instructions: (unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall).

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.
Also see the following: Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security

Use a different browser other than IE (most exploits are pointed towards IE). One of them is
Firefox.
It is also worth trying Thunderbird for controlling spam in your e-mail.


Always use an UPDATED anti-virus program Make sure you update this at least weekly, if not more often. This is one thing that may Ave you more than anything else.

Run malware scanners. Three free ones are Spybot Search and Destroy, and AdAware and Malwarebytes' Anti-Malware


Always use a firewall.
Any firewall is better than none, and you should pick a firewall that you will use, as even the best firewall is worthless if you turn it off.

Learn how to use your firewall Only programs that need it should have access to the net. But these are specific to the firewall you use, so you will need to learn how. Several firewalls have support forums here. My page will help you with ZoneAlarm if that is what you choose.


Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems. Some people swear that more protection is provided, but the reverse is true. They tend to argue amongst themselves and end up leaving holes. Now I have more than 1 AV installed on my computer, and I keep them up to date. I only run one at a time, but each program has weakness's, so I keep a backup in case my computer starts acting up.


MOST IMPORTANT : Windows and IE, and whatever other software that you have that connects to the net, needs to be kept updated. The reason is, these programs connect to the net, and if there is an internal security problem, you have already told your firewall to allow the communication, and thus you will have allowed a hole. UPDATES are important. I suggest that you make sure that Windows Updates and the updates for your antivirus and antimalware programs are set for automatic updates.

Don't ever use P2P or filesharing software Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

Before using any malware detection / removal software Check with Rogue/Suspect Spyware List and Rogue Applications List That way you will know if the program you are looking at is on the up and up. If you want to know how it stacks up against other programs check out SpywareWarrior

We have a good guide at Spyware Hammer on how to prevent Malware in the Future. You might want to peruse this and follow the recommendations in there.
PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.

Let us know if you have any more problems, either new or old.
Have a good time surfing the net, but stay safe.
If you have no more problems, let me know and I will mark this as resolved. Or if you have more questions, ask away, that is why I am here.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#13 Bamamcall

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Posted 03 February 2009 - 07:49 PM

I ran OtCLean and everything seems to be fine. I have AVG and Windows Defender and firewall running. ANything else I need tro do?

#14 Hoov

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Posted 03 February 2009 - 07:59 PM

OTCleanIt just gets rid of some of the tools we used that shouldn't be left installed because they get updated so fast. But as for doing more, just stay vigilant. If you see anything out of the ordinary, come on back and start a new thread. I think most folks here would rather answer questions than see anyone get reinfected.

I am going to go ahead and close this. If you need to reopen it just send me a PM.
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Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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