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Confirmed - I have System Security Virus - Need Help!


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#1 feliz852

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Posted 29 January 2009 - 12:18 PM

I have a Dell Dimension 8200, running Windows XP Pro. Protected (I thought) by PC-cillin Internet Security. As of 1/26/09 I have the System Security Virus - it has dropped an icon on my desktop and in the taskbar. I can delete the icons to recycle bin and empty the recycle bin for momentary return to sanity but, of course, they're both back when I reboot. I've found the file, thanks to a post I read yesterday and attempted to delete using C:\ command prompt, but get the message "access is denied"

Help, how can I get rid of this monster (and how can I know what other damage it may have done)?

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#2 boopme

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Posted 29 January 2009 - 12:50 PM

Hello lets' try this appraoch.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 feliz852

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Posted 29 January 2009 - 01:18 PM

Before I follow your suggestions, do I need to uninstall PC-cillin?

#4 boopme

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Posted 29 January 2009 - 02:01 PM

If you can just temporarily disable it that would reduce a chance of interference,but required.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 feliz852

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Posted 30 January 2009 - 05:10 PM

You guys are awesome! :thumbsup: I followed instructions exactly as outlined and it seems to have solved the problem. You asked for the san log to be included in my next post, so here it is. Now I just have to work on speeding the old girl up.
Malwarebytes' Anti-Malware 1.33
Database version: 1710
Windows 5.1.2600 Service Pack 3
1/30/2009 2:18:33 PM
mbam-log-2009-01-30 (14-18-33).txt
Scan type: Quick Scan
Objects scanned: 73579
Time elapsed: 18 minute(s), 38 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 12
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 5

Thank you, mucho!

#6 boopme

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Posted 30 January 2009 - 05:18 PM

Great let's rerun to be sure. Since you didn't include the malware removed.
RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 feliz852

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Posted 30 January 2009 - 10:10 PM

Just ran MBAM again with following results:
Malwarebytes' Anti-Malware 1.33
Database version: 1711
Windows 5.1.2600 Service Pack 3

1/30/2009 8:02:19 PM
mbam-log-2009-01-30 (20-02-19).txt

Scan type: Quick Scan
Objects scanned: 73909
Time elapsed: 20 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

It appears all is well, however - another question. When I booted up the computer, I got the message "Exception EFOpenError in module 1543864753.exe at 00028747. Cannot open file C:\Documents and Settings\AllUsers\Application Data\1405376712\Langs.udb. The system cannot find the file specified." The 154.... and 140.... records were the files I had identified as the infected files initially. Can you lead me through eliminating the error message?

#8 boopme

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Posted 30 January 2009 - 10:23 PM

This actually is a commomn ocurrance after removing malware.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click HERE if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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