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slow connection/ IE crashes


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5 replies to this topic

#1 debo3381

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Posted 29 January 2009 - 04:57 AM

The past few days my internet connection has been extremely slow and IE crashes constantly. I also installed Trend Micro Internet Security 2009 and it was working fine but now it says not activated. Whenever I click the Activate button is says "unable to connect to Trend Micro. please reconnect to internet and try again. If you are connected, then server maintenence is preventing you from connecting. please try again in 45 minutes." I've been trying for 3 days. I'm not sure what I could have done to start these problems.

Im running Windows Vista Home Premium SP1

Thanks in advance, Debo.

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#2 quietman7

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Posted 29 January 2009 - 09:45 AM

Welcome to BC

Lets start with a malware check. Please download Malwarebytes Anti-Malware (v1.33) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Notes: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

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#3 debo3381

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Posted 29 January 2009 - 10:14 AM

Scan came back clean. By the way, thanks for the help

Malwarebytes' Anti-Malware 1.33
Database version: 1704
Windows 6.0.6001 Service Pack 1

1/29/2009 10:11:35 AM
mbam-log-2009-01-29 (10-11-35).txt

Scan type: Quick Scan
Objects scanned: 47305
Time elapsed: 4 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

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Posted 29 January 2009 - 10:47 AM

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform the above instructions in normal mode.
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#5 debo3381

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Posted 29 January 2009 - 01:53 PM

It appears to only have found some cookies:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2009 at 11:45 AM

Application Version : 4.25.1012

Core Rules Database Version : 3734
Trace Rules Database Version: 1703

Scan type : Complete Scan
Total Scan Time : 00:31:38

Memory items scanned : 291
Memory threats detected : 0
Registry items scanned : 6541
Registry threats detected : 0
File items scanned : 25836
File threats detected : 121

Adware.Tracking Cookie
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ehg-techtarget.hitbox[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.livesexflix[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adopt.euroclick[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adinterax[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@peoplefinders[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ehg-lgusa.hitbox[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@microsoftwindows.112.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.pointroll[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@bs.serving-sys[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@xiti[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@zedo[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adserver.adreactor[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@collective-media[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@advertising[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@atwola[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@apmebf[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@komtrack[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@account.live[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@imrworldwide[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adlegend[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@media.adrevolver[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.etracker[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@publishers.clickbooth[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.googleadservices[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@clicktorrent[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@googleadservices[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@paypal.112.2o7[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@de2.komtrack[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.googleadservices[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@myroitracking[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.peoplefinders[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.belointeractive[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.bleepingcomputer[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@specificmedia[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@warnerbros.112.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@tracking.gajmp[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@casalemedia[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.googleadservices[5].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.googleadservices[3].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.googleadservices[4].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@specificclick[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.clickmanage[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@burstnet[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@msnaccountservices.112.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.burstnet[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@kontera[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@reunion.adbureau[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@questionmarket[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@bridge2.admarketplace[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@at.atwola[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@empornium[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@serving-sys[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@trafficmp[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.clicktorrent[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@247realmedia[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.adonion[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ad.yieldmanager[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@tracking.keywordmax[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.widgetbucks[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@vimby.adbureau[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@livesexflix[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@sonyelectronicssupportus.112.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.xapads[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@eas.apm.emediate[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@serw.clicksor[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.sexy-flix[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.pornhub[3].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@bluestreak[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ldproducts.122.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@iacas.adbureau[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@openxxx.viragemedia[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@doubleclick[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@aff.primaryads[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@giftscom.122.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@clickbooth[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.pornhub[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@interclick[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@pornhub[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.burstbeacon[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@cz7.clickzs[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ad1.clickhype[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ad3.clickhype[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adbrite[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adfarm1.adition[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@admarketplace[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adopt.specificclick[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adrevolver[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.admanage[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.escalatemedia[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.lucidmedia[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@ads.mininova[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adserver.adremedy[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adserver.adtechus[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adserving.adtraktion[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@adultadworld[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@atdmt[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@chitika[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@clickcash[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@content.yieldmanager[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@content.yieldmanager[3].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@dc.tremormedia[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@dynamic.media.adrevolver[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@eb.adbureau[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@enhance[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@fastclick[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@imediablast[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@insightexpressai[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@maxporn[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@media6degrees[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@mediaplex[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@msnportal.112.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@opodo.122.2o7[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@realmedia[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@revsci[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@stats.paypal[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@statse.webtrendslive[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@tacoda[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@www.clickxchange[2].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@yadro[1].txt
C:\Users\Blake\AppData\Roaming\Microsoft\Windows\Cookies\Low\blake@yieldmanager[2].txt

#6 quietman7

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Posted 29 January 2009 - 02:44 PM

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

The type of cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups nor do they install malware.

As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by reading "Blocking & Managing Unwanted Cookies" and "Block Third-Party Cookies in IE7".


We are not finding any evidence of a malware related issue here. The problem appears to be something else so I will move this thread to a more appropriate forum for further assistance.
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