Posted 29 January 2009 - 12:39 AM
First, with the information that you have provided this indicates it isn't an internal problem. If people are trying to send to you, and they don't get any bounce-backs this tells you that the messages are either going to a spam folder or getting blocked on your end. So right now I assume that your non-Cox (or your business domain) is having the problem. What ISP does the business use? Does the business have a spam filter setup that might be grabbing these messages? The best way to resolve this is to send a couple of test messages to yourself using your cox e-mail address, your non-cox e-mail address, and maybe a yahoo or gmail account. If you receive those messages then for the most part your non-cox account is fine.