Posted 28 January 2009 - 07:21 AM
My problem originated when I was updating updating Zone Alarm for my Windows XP OS. My computer was turned off halfway through the update. It runs through the normal load page, but then right before I am prompted by the sign on screen a blue screen appears. Any subsequent attempt to turn my computer on in normal mode results in a blue screen with the error message...
STOP: 0x0000000A (oxE1C35008, 0x00000002, 0x00000001, 0x805A667A)
I then turn my computer back on, hit F8 to enter the advanced options menu, and click on Safe mode. I then select Microsoft Windows XP Professional. The screen just sits there with a blank sign on background, but I am never prompted by the sign on menu. It will sit there for hours without change.
I then manually turn my computer off, and start it again in the advanced options menu. I selected Last Known Good Configuration for Windows XP Professional. The next screen to show up is the loading page, and then the blue page appears again with the same message as before.
Please help!!! Thank you.
P.S. The problem of being unable to sign in to safe mode is not new, and has been occurring long before this newest problem. I believe this may have occurred from changing the loading sounds and images from the original loading settings. Of course this is just one of many possibilities...