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Has someone accessed my PC remotely and stolen my passwords?


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7 replies to this topic

#1 kate b

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Posted 28 January 2009 - 02:39 AM

My PC (running Windows XP) has been behaving badly for some weeks (very slow, difficulty accessing the internet). I use Trend PcCillin (which I keep religiously up to date). My PC has been resetting the date to 2001 which has interfered with the updates from Windows - don't know how long that's been going on but have now fully updated. Due to a fluke (accidentally mis-typed my own user name), I called PayPal's tech support and during the conversation the tech mentioned that I had logged in daily for the last ten days or so in the early hours of the morning and then logged back out about a minute later. No transactions were made. Feels creepy and I assume I have major problems on my PC - stolen passwords? I am logged on here using my very inadequate laptop because I am afraid to let my PC access the internet.

I have software on my PC that is very old and I no longer have access to the discs, so I really don't want to lose it if I can work around it.

I don't know what to do ... Can anyone help?

Thanks

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#2 garmanma

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Posted 28 January 2009 - 11:23 AM

I would definitely terminate the Paypal account and notify your bank if you bank online
We will do some scans and clean you up, but depending on how bad you've been compromised you might consider reinstalling your operating system

-------------------------------------------------------------------------------

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 kate b

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Posted 29 January 2009 - 01:05 AM

Thank you so much for your help ... I admit, I've been feeling pretty stupid!!

I followed the instructions and as instructed, I am pasting the log here. It doesn't look too lethal to me ... Is there more I can do?

Malwarebytes' Anti-Malware 1.33
Database version: 1704
Windows 5.1.2600 Service Pack 3

1/28/2009 9:26:50 PM
mbam-log-2009-01-28 (21-26-50).txt

Scan type: Quick Scan
Objects scanned: 82270
Time elapsed: 14 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.

#4 garmanma

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Posted 29 January 2009 - 05:26 PM

Let's continue on:
-------------

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 kate b

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Posted 29 January 2009 - 09:23 PM

Okay - did that too ...

Here's the log and it looks okay. Am I daling with a computer that refuses to behave badly when taken to the doctor? Is there anything more we can do? Help!! Thank you, thank you ..

Malwarebytes' Anti-Malware 1.33
Database version: 1705
Windows 5.1.2600 Service Pack 3

1/29/2009 6:15:15 PM
mbam-log-2009-01-29 (18-15-15).txt

Scan type: Full Scan (C:\|D:\|G:\|)
Objects scanned: 304732
Time elapsed: 2 hour(s), 44 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

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Posted 30 January 2009 - 02:48 PM

You should not totally depend on one scan tool to ensure that you are malware free
-------------------------------------------------------

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 kate b

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Posted 31 January 2009 - 09:41 PM

Wow! What a major project this is turning out to be ... and thank you for your patience!

(By the way, I called PayPal again today to verify that indeed someone did access my account since I was beginning to wonder if I had just got bad information from them, but they do have my logged access dates and times - when I was nowhere near a computer and, in fact, my computer was actually unplugged. My password could only have been stolen from my computer - nowhere else.) Okay - trying to prove that I'm not just a total idiot!

First of all, I had terrific difficulty booting into Safe Mode (using F8). I'm going to give you all this information because I don't know what's relevant.

When I tried to go to SafeMode I got a black screen but instead of the usual safemode I got a dos-type display (like a dir/p) of
Multi(0)disk(0)rdisk(0)partition(2)\windows\System32\drivers\xxxxx.sys ... (xxxxx being the various drivers, I guess). Oh, and the printer started up - didn't expect that in safemode.

Kept rebooting and trying F8 and sometimes I got a black screen which then went to the blue XP screen with the following:

checking file system C
The type of the file system is NTFS
Cannot (I've forgotten the words ... read the disk???)
Windows has finished checking the disk

FINALLY I was able to go to F8 and I did as you instructed and when I got to running SAS I got the following message during the scan: The file or directory/Documents and Settings\Owner\Local Settings\Temporary Intrnet Files\Content.IE5\Z27PRQEW\BTN_HO~1.GIF is corrupt and unreadable. Please run the Chkdsk utility. I am unable to run the Chkdsk utility because I wants me to defragment first and I can't defragment because my file system is now NTFS.

Okay - here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/30/2009 at 09:48 PM

Application Version : 4.25.1012

Core Rules Database Version : 3737
Trace Rules Database Version: 1706

Scan type : Complete Scan
Total Scan Time : 02:12:33

Memory items scanned : 247
Memory threats detected : 0
Registry items scanned : 7703
Registry threats detected : 0
File items scanned : 197367
File threats detected : 0

You can't read the desperation I'm feeling ... but I'm grateful for your help ...

#8 garmanma

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Posted 01 February 2009 - 12:45 PM

I believe I see the problem but I am not in the position to tell you to delete certain files



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".

Edited by garmanma, 01 February 2009 - 12:52 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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