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Can't install any kind of antivirus


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#1 Charlie123

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Posted 28 January 2009 - 02:07 AM

Hi -

I can't install any antivirus software. Tried several. The installation breaks off and I suspect a virus preventing it. What should I do?

Thanks.

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#2 Hawkeye4

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Posted 28 January 2009 - 02:10 AM

Might be time to nuke and burn the HD. Start fresh after backing up your data though.

#3 Charlie123

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Posted 28 January 2009 - 02:13 AM

You mean a fresh install? Is there any other way. It would take days to put all my software back

Hi -

I can't install any antivirus software. Tried several. The installation breaks off and I suspect a virus preventing it. What should I do?

Thanks.



#4 rosiesdad

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Posted 28 January 2009 - 11:34 AM

You mean a fresh install? Is there any other way. It would take days to put all my software back

Hi -

I can't install any antivirus software. Tried several. The installation breaks off and I suspect a virus preventing it. What should I do?

Thanks.


Yea, but think how much fun you will have doing this :thumbsup:

#5 dc3

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Posted 28 January 2009 - 11:38 AM

Let's try some other things before we jump off this cliff. Try running some online scans.

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

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#6 boopme

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Posted 28 January 2009 - 11:55 AM

Hi, I suugest you run the Kaspersky scan if possible then try to run MBAM. I am moving this from XP to the Am I Infected forum also for the scans,

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

-------------------------------
Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#7 geoeigner

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Posted 28 January 2009 - 01:08 PM

SDfix.exe has worked for me in the past.

#8 Charlie123

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Posted 28 January 2009 - 11:45 PM

Hi Boopme.

ATF will not run. It flashes quickly on my screen when I double click, then vanishes.

No problem running MBAM. Here is the log. Nine problems. It could not remove all of them. I rebooted normally afterwards. I am going to run MBAM again to see if they reappear. Let me know what to do next. I am in Asaia. I assume a different time zone than you so I will get back asap. And by the way, I have a healthy laptop if I need it. Thanks!


Malwarebytes' Anti-Malware 1.33
Database version: 1704
Windows 5.1.2600 Service Pack 2

1/29/2009 1:25:06 PM
mbam-log-2009-01-29 (13-25-02).txt

Scan type: Quick Scan
Objects scanned: 72854
Time elapsed: 12 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mule_st_key (Trojan.Agent) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Trevor\Application Data\m (Trojan.Agent) -> No action taken.

Files Infected:
C:\Documents and Settings\Trevor\Application Data\m\data.oct (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Trevor\Application Data\m\list.oct (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Trevor\Application Data\m\srvlist.oct (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\mdelk.exe (Trojan.Spammer) -> No action taken.
C:\WINDOWS\system32\wintems.exe (Trojan.Spammer) -> No action taken.
C:\Documents and Settings\Trevor\Application Data\m\flec006.exe (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Trevor\Application Data\drivers\winupgro.exe (Trojan.Agent) -> No action taken.

Let's try some other things before we jump off this cliff. Try running some online scans.

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/



#9 boopme

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Posted 29 January 2009 - 12:18 AM

OK then... Good that MBAM ran. Let's run SAS then maybe we'll run J+Kaspersky.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.


Try installing something now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Charlie123

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Posted 29 January 2009 - 12:57 AM

I can't get into safe mode. It says we apologize but your computer didn't bla, bla and it will only let me boot normally. I will download those other items while I am waitnginto hear from you. Thanks.

Edit: I got into safe mode using msconfig. I got a popup saying SAP was not a valid windows application.

Edited by Charlie123, 29 January 2009 - 04:07 AM.


#11 boopme

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Posted 29 January 2009 - 10:28 AM

Having to force safe mode is not only a dangerous thing but is as serios sign that the format/reinstall option again looks best. You may also go thru HJT but I am not confident that is a proper use of your time with this.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Charlie123

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Posted 29 January 2009 - 05:42 PM

That means erase all my software and start from scratch?

Having to force safe mode is not only a dangerous thing but is as serios sign that the format/reinstall option again looks best. You may also go thru HJT but I am not confident that is a proper use of your time with this.



#13 boopme

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Posted 29 January 2009 - 07:45 PM

Yes.. you can read some info here

Reformatting Windows XP
Michael Stevens Tech
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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