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Whats wrong with my laptop?


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#1 Orion

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Posted 28 January 2009 - 12:10 AM

About a few weeks ago I couldnt log into windows live messenger to check my mail so I decided to try going to hotmail.com to do it. When I did there was certificate problems and I saw that my clock time was set to like 12:30 am or something and the date was switched to january 1st 2005. Also it said I had alot of new programs installed when I went to start and All Programs. There was no new programs, just my older ones I had that were highlighted like they were all new. There was nothing different.

To fix it, mainly because I didnt want to restore the computer, I used the XP system restore feature and set it back to a checkpoint from earlier in the month and it worked. Everything was back to normal and working fine.

Well, it all happened again so here I am looking for a fix and asking advice about what I can do and if anybody else has had this problem. Is it a virus or something malicious?

BTW, I am on a Toshiba laptop. A Satellite A58-S107 model with Windows XP installed. Hopes this helps and thanks in advance for any advice.

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#2 boopme

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Posted 28 January 2009 - 12:18 AM

Hello, lety's rule out malware first. I'll look back in the morning.



Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Orion

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Posted 28 January 2009 - 01:29 AM

Done. Keep in mind that the date says 1/1/2005 because it changed my time on me. It was about 12:15 or so AM on 1/27/2009 when it actually happened.

Okay, I used the ATF cleaner and here is the logfile for Malwarebytes'(is it bad that the quick scan only took 5 minutes?):

Malwarebytes' Anti-Malware 1.33
Database version: 1701
Windows 5.1.2600 Service Pack 2

1/1/2005 2:09:47 AM
mbam-log-2005-01-01 (02-09-47).txt

Scan type: Quick Scan
Objects scanned: 59631
Time elapsed: 5 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\powervideo.video (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f627a939-3f63-42e2-b77b-f733cb2439c9} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{fadc335e-6a47-47ef-97b8-704c72d1e725} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{741403dd-46a4-4d58-8fa7-427335c3bbf6} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{741403dd-46a4-4d58-8fa7-427335c3bbf6} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie defender (Rogue.IE.Defender) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\PowerVideo.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\IEDefender (Rogue.IE.Defender) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\IE Defender (Rogue.IE.Defender) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\IE Defender\iedefender.db1 (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\iedefender.db2 (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\iedefender.db3 (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\iedefender.db4 (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\iedefender.db5 (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\iedefender.exe (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Program Files\IE Defender\Uninstall.exe (Rogue.IE.Defender) -> Quarantined and deleted successfully.
C:\Documents and Settings\Justin\Start Menu\Programs\IE Defender 2.4.lnk (Rogue.IE.Defender) -> Quarantined and deleted successfully.

Edited by Orion, 28 January 2009 - 01:31 AM.


#4 boopme

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Posted 28 January 2009 - 10:19 AM

Hi, no it's good that's one of the advantages of MBAM's scanning engine. But next we run SAS. It needs about an hour(makes you feel better :thumbsup: )
Reset you clck so we can see if it stays set. Right click on it>adjust Date and time.

from your regular user account:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

Hi, no it's good that's one of the advantages of MBAM's scanning engine. But next we run SAS. It needs about an hour(makes you feel better :flowers: )
Reset you clck so we can see if it stays set. Right click on it>adjust Date and time.

from your regular user account:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orion

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Posted 28 January 2009 - 08:49 PM

The SUPERAntiSpyware scan took almost 5 hours but found nothing. :thumbsup: I guess I just have alot of files to scan.

Here's the SUPERAntiSpyware log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/28/2009 at 07:28 PM

Application Version : 4.25.1012

Core Rules Database Version : 3733
Trace Rules Database Version: 1702

Scan type : Complete Scan
Total Scan Time : 04:37:48

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 5733
Registry threats detected : 0
File items scanned : 106922
File threats detected : 0


And the new Malwarebytes' scan log afterwards:
Malwarebytes' Anti-Malware 1.33
Database version: 1701
Windows 5.1.2600 Service Pack 2

1/28/2009 7:42:25 PM
mbam-log-2009-01-28 (19-42-25).txt

Scan type: Quick Scan
Objects scanned: 59878
Time elapsed: 5 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 28 January 2009 - 10:11 PM

SAS will generally run at least an hour. Yes the number of files and HDD type also affect the duration. But it is worth running,even tho in this case it was clean. So you are clean.
Do ypou still have other issues?

Changing your time display

Go to Control Panel.
Select Regional and Language Options.
In the Standards and Formats section... next to the language you are using... click the Customize...button
Press the Time...tab.
In the Time Format...box, for 12 hour time display... change the format to:

h mm ss tt
or
hh mm ss tt

Select the other display options you want... separator, AM, PM...
When done...click Apply and OK as needed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Orion

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Posted 28 January 2009 - 11:27 PM

It does seem to have worked. I can now log into Windows Live Messenger and get to my hotmail without any certificate errors. Thanks a ton!

#8 boopme

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Posted 28 January 2009 - 11:33 PM

Excellent,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orion

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Posted 30 January 2009 - 12:44 AM

Done. Thanks alot for the help. :thumbsup:

#10 boopme

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Posted 30 January 2009 - 12:40 PM

You're most welcome!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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