I have a HP Pavilion dv6565us that I've had for just over a year now. It's got Vista Home Premium on it, and I noticed a few months ago that it wouldn't go into sleep mode. It used to do this fine, and I used it often at night with no issues. However, when I try to put it to sleep now, the screen goes black but it never shuts down fully. I can still hear the hard drive spinning, and all the lights stay on. It can stay like this for several hours, and as soon as I touch the touchpad, it will come right back as if it was never off at all.
The second problem I've started having is the laptop has started to run very hot, as in, hot to the touch. I have been told that if it was an overheating issue, the laptop should shut itself off to avoid any damage. However, mine does not shut itself off. It had never run hot in the year or so that I've had it, and I was hoping to finally have a laptop that I didn't have to worry about overheating issues, as I did with my old Dell Inspiron 600m laptop.
The third problem, and I don't know if any of these are related, but I thought I'd throw them all in here in case anyone has any suggestions, is that my laptop has started freezing up at least once a day. It's gotten so bad that I've had to manually turn it off and turn it back on. It's very annoying as well, as it never used to do that at all.
And the fourth problem, which only recently turned up a few days ago is, for some odd reason, most all of my number keys on the top of the keyboard seem to work when I press on them. Maybe all I need is a can of compressed air to spray under the keyboard to see if that will solve it. It's only recently started happening, and I am able to get them to work, but they won't work the first or 2nd time I press them, and then they will almost overcompensate for being unresponsive upon the first touch by giving me more numbers than I wanted typed (if that makes any sense).
I have been told that the best option is to do a hard factory reinstall where it will take me back to factory settings on my laptop. However, I don't have any Vista disks or HP drivers disk to use in order to do that. I have a friend coming over soon to do just that for it, but before he does, I wanted to ask a few questions I'm concerned about.
1. I have Office 2007 home and student edition, and I worry that I won't be able to get it back after the reinstall of vista, b/c I'm worried it won't accept the original registration code from the box.
2. Ditto for my Norton Internet Security 2009 (I renewed it online from my existing 2008 version) and Webroot Spysweeper (renewed online over the summer).
3. This sounds stupid but, when I bought my laptop, it wouldn't play region 2 dvds (uk and europe) and suddenly it does it with no problem. I pop one in, and HP Quickplay will load it. I am worried that if I reinstall everything, I won't be able to watch my fave dvds anymore (a lot of brit films that aren't available over here).
I guess I'll stop here and see if anyone has any suggestions for me. I don't touch IE7 but prefer Firefox, of which I have the most current version. I also had Limewire installed for awhile but have recently gotten rid of it. I can't help but wonder if that has caused any of the aforementioned problems.
I also wanted to add that I have noticed that Norton and SpySweeper will freeze up my entire laptop for a few mins while they update their definitions, etc. Is that what they're normally supposed to do?
I also wonder if my laptop isn't running slow/hot b/c I only have 14.7gb free of 187gb on my C drive.
And lastly, does anyone know what the heck the HP Recovery (D:) drive is? Does it store all the software drivers for all the stuff like HP Quickplay, etc that came on my laptop?
Edited to add: I would take it back to the store I got it from to have them fix it, but I got it at Circuit City, and they're no longer accepting any new computer repairs...
Edited by kopite83, 28 January 2009 - 12:11 AM.