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Seriously frustrated...


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#1 sda

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Posted 27 January 2009 - 08:01 PM

Hello... my name is Scott and I'm posting in hopes of finding some fortunate soul that can assist with curing my computer... I like this computer and I hate seeing it act like this... I recently had my Dell Dimension 2400 series reformatted and all programs reinstalled... its now been 2 months and my Dell is acting up... 100% CPU usage ALL THE TIME... seriously slowing down its performance... I have run Spybot in search of spyware and I have none... I "think" I have properly uninstalled all the unnecessary programs... I have Defragmented and Run a Disk Cleaner... I have 1.5 gigs of memory and am only using half of it right now... I consider myself a fairly intelligent person but this computer is giving me headaches... I read some other forums and/or tutorials but I don't want to try anything more without help from a "master" bleeping computer "guru" ...
please, I need assistance...

Messed up in MN...

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#2 boopme

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Posted 27 January 2009 - 08:46 PM

Hello ,I know how you feel!! Let's do these first.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 sda

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Posted 27 January 2009 - 09:43 PM

Thanks for the quick response boopme...

performed the scan and nothing was found...

(on a side note... because nothing was found can you tell me what I did right? or what I'm doing right to not have any infections...?)

still doesn't fix my 100% CPU usage issue...

here is the report...

look forward to hearing from you again... its kind a like putting a puzzle together... :thumbsup:

Malwarebytes' Anti-Malware 1.33
Database version: 1701
Windows 5.1.2600 Service Pack 3

1/27/2009 8:38:24 PM
mbam-log-2009-01-27 (20-38-24).txt

Scan type: Quick Scan
Objects scanned: 51251
Time elapsed: 26 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

#4 boopme

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Posted 27 January 2009 - 10:25 PM

hiya, I meant to ask when ypou open yask manager ,what application(s) is using the CPU?

I still want to run another scan with SAS,sometimes it still finds lurkers.
So from your regular user account
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 sda

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Posted 27 January 2009 - 10:53 PM

the only application that is running in task manager is this website address... when i don't have any applications open it still is running at 100% CPU... i'm going to run superantispyware right now... have results for you when i have them...

#6 boopme

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Posted 27 January 2009 - 10:56 PM

I need to ask if it is System idle process that is running at %
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 sda

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Posted 28 January 2009 - 08:50 AM

hello boopme... ran superantispyware in safe mode and there were zero defections... everything that they scanned was clean...

as far as the System Idle process %? when I have zero applications open and I press ctrl alt delete to bring up task manager the CPU is running at 100% ... doesn't even flinch...
# of processes running are 31
commit charge of 293 of 2539

can't I attach a screen shot of these? can't figure out how to do that...

Local Area Connection is utilizing .04% .... network speed is 10mbps...

can you gather what the hell is going on with the above information ... :thumbsup:

thanks,

Scott

#8 boopme

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Posted 28 January 2009 - 11:03 AM

Inserting An Image Within A Post
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 sda

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Posted 28 January 2009 - 02:38 PM

Hey boopme...

an image won't help me... I was trying to get you a screen shot of my Task Manager...

can you take a look at my previous post about the results of the scans and the fact that I still have 100% CPU usage... crazy, crazy...

thanks in advance for your help...

#10 boopme

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Posted 28 January 2009 - 03:32 PM

Hi sda, as I feel it's no longer malware and you will probably need to run sfc /scannow. You should start a new topic in the XP forum and have them help you thru it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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