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can't update any antivirus programs!


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5 replies to this topic

#1 KamakaZ

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Posted 27 January 2009 - 06:23 PM

I have a customers computer here, thay orginally had MS Antivirus 2009 (which is a virus, lol) I noticed they were being redirected when clicking on links, but nor when typing in the URL's.

At the moment i have gotten rid (as far as i know) of MS Antivirus 2009 and the redirecting. I have checked the Hosts file, which is fine. But still i can not update an antivirus program.

Originally i had CA Antivirus installed and it says there is a networking issue. Uninstalled that and installed AVG, same deal. Uninstalled that and installed Avira, still no luck updating.

Just to make it clear, i have internet acces and can browse the internet fine. DNS Servers and IP information looks correct to.

I have read something that looks the same as this that relates to a Zlob DNS trojan?

EDIT: I have ran SmitFraud Fix and check the AutoRuns (with AutoRuns by sysinternals) at start-up and the running processes (with Process Explorer by sysinternals)

Edited by KamakaZ, 27 January 2009 - 06:25 PM.

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#2 boopme

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Posted 27 January 2009 - 08:25 PM

Are you able to run SUPERAntiSpyware from safe mode?
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#3 xblindx

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Posted 27 January 2009 - 09:41 PM

Sounds like the remains of an infection. boopme can move the topic if it is indeed.

Edited by xblindx, 27 January 2009 - 09:41 PM.


#4 quietman7

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Posted 28 January 2009 - 02:28 PM

Please download Malwarebytes Anti-Malware (v1.33) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Notes: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

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#5 KamakaZ

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Posted 28 January 2009 - 07:40 PM

ran both MBAM (normal mode) and super anti-spyware (from safe mode) but both programs still would not update. Have since tried installing and updating Norton Internet Security 2009 and SpyBot but wouldn't launch let alone update.

Decided that a fresh install of xp will be the only way to make sure it's clean.

Thanks for trying to help.

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#6 quietman7

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Posted 29 January 2009 - 09:10 AM

You're welcome.

Sometimes a reformat is the best solution. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action.

In case you need help with this, please review:These links include step-by-step instructions with screenshots:Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.
Also see How to keep your Windows XP activation after clean install.

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore".

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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