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How to Eliminate "Unload"

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3 replies to this topic

#1 Handy Matt

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Posted 27 January 2009 - 09:04 AM

I had trouble with a new HP printer installation. I went to HP Technical Support and one of the individuals took control of my computer. In an attempt to remove some HP files I now have Windows Installer appearing at start up. I get a screen that says 'Please wait while Windows configures Unload.' Then another screen appears that asks for a CD-ROM to complete the installation. I'd like to get rid of this routine.

I did go to Event Viewer and found an error for MSInstaller Event 11706 Product Unload Error 1706. This was dated January 19, 2009, the date of my interaction with HP Technical Support.

Here is the DDS.txt file.....

DDS (Ver_09-01-19.01) - NTFSx86
Run by Matthew Surak at 8:45:59.59 on Tue 01/27/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.207 [GMT -5:00]

AV: Parallels Internet Security Powered by Kaspersky *On-access scanning disabled* (Updated)
FW: Parallels Internet Security Powered by Kaspersky *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AirPort\APAgent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Parallels\Parallels Tools\SIA\SharedIntApp.exe
C:\Program Files\Parallels\Parallels Tools\prl_cc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe
C:\Program Files\Parallels\Parallels Tools\Services\prl_tools_service.exe
C:\Program Files\Parallels\Parallels Tools\Services\prl_tools.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Documents and Settings\Matthew Surak\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.cnn.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [AirPort Base Station Agent] "c:\program files\airport\APAgent.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVP] "c:\program files\parallels\parallels internet security powered by kaspersky\avp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Parallels Shared Internet Applications] "c:\program files\parallels\parallels tools\sia\SharedIntApp.exe" /start
mRun: [Parallels Tools Center] "c:\program files\parallels\parallels tools\prl_cc.exe"
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\datavi~1.lnk - c:\program files\common files\dataviz\DvzIncMsgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~2.lnk - c:\program files\palm\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: Add to Anti-Banner - c:\program files\parallels\parallels internet security powered by kaspersky\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\parallels\parallels internet security powered by kaspersky\SCIEPlgn.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: .psf
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\parall~1\parall~2\adialhk.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\matthe~1\applic~1\mozilla\firefox\profiles\vz53w018.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.cnn.com
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon2\components\hpClipBook.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon2\components\hpClipBookDB.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon2\components\hpSmartSelect.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon2\components\hpSmartWebPrinting.dll

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2007-10-31 110096]
R0 prl_pv32;prl_pv32;c:\windows\system32\drivers\prl_pv32.sys [2008-12-9 101984]
R1 klif;Klif;c:\windows\system32\drivers\klif.sys [2007-12-28 195344]
R1 prl_boot;prl_boot;c:\windows\system32\drivers\prl_boot.sys [2008-12-30 32736]
R1 prl_fs;Parallels Shared Folders;c:\windows\system32\drivers\prl_fs.sys [2008-11-22 148448]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2007-12-13 24592]
R3 prl_eth5;Parallels Ethernet Adapter;c:\windows\system32\drivers\prl_eth5.sys [2008-12-9 18144]
R3 prl_mouf;Parallels Mouse Synchronization Device;c:\windows\system32\drivers\prl_mouf.sys [2008-12-9 15712]
R3 prl_tg;Parallels Tool Device;c:\windows\system32\drivers\prl_tg.sys [2008-12-9 23008]
R3 prl_va;Parallels Video Adapter;c:\windows\system32\drivers\prl_vamp.sys [2008-12-9 20064]
R4 AVP;Parallels Internet Security Powered by Kaspersky;c:\program files\parallels\parallels internet security powered by kaspersky\avp.exe [2008-10-10 241664]
R4 Parallels Coherence Service;Parallels Coherence Service;c:\program files\parallels\parallels tools\services\coherence.exe [2008-12-30 28256]
R4 Parallels Tools Service;Parallels Tools Service;c:\program files\parallels\parallels tools\services\prl_tools_service.exe [2008-12-30 138336]
R4 prl_time;Parallels Time Synchronization Helper;c:\windows\system32\drivers\prl_time.sys [2009-1-24 15840]
S3 NtApm;NT Apm/Legacy Interface Driver;c:\windows\system32\drivers\NtApm.sys [2007-5-19 9344]
S3 PCITG;PCITG;c:\windows\system32\drivers\pcitg.sys [2008-5-4 15232]
S3 prleth;Parallels Network Adapter;c:\windows\system32\drivers\prleth.sys --> c:\windows\system32\drivers\prleth.sys [?]
S3 PrlMouse;Parallels Mouse Synchronization Tool;c:\windows\system32\drivers\prlmouse.sys --> c:\windows\system32\drivers\PrlMouse.sys [?]
S3 PrlVideo;PrlVideo;c:\windows\system32\drivers\prlvideo.sys --> c:\windows\system32\drivers\PrlVideo.sys [?]

=============== Created Last 30 ================

2009-01-26 19:30 <DIR> --d----- c:\windows\pss
2009-01-26 19:25 <DIR> --d----- c:\program files\Windows Installer Clean Up
2009-01-26 19:24 <DIR> --d----- c:\program files\MSECACHE
2009-01-26 18:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Applications
2009-01-25 13:51 <DIR> --d----- c:\docume~1\alluse~1\applic~1\WEBREG
2009-01-25 13:36 729,088 a----r-- c:\windows\system32\hpowiax7.dll
2009-01-25 13:36 581,632 a----r-- c:\windows\system32\hpotscl6.dll
2009-01-25 13:36 372,736 a----r-- c:\windows\system32\hppldcoi.dll
2009-01-25 13:36 309,760 a----r-- c:\windows\system32\difxapi.dll
2009-01-25 13:36 303,104 a----r-- c:\windows\system32\hpovst15.dll
2009-01-25 13:24 166,217 a------- c:\windows\hpoins28.dat
2009-01-25 13:24 796 -------- c:\windows\hpomdl28.dat
2009-01-25 12:49 118,272 a------- c:\windows\system32\hpz3l5mu.dll
2009-01-24 09:55 15,840 a------- c:\windows\system32\drivers\prl_time.sys
2009-01-19 22:36 <DIR> --d----- c:\program files\Yahoo!
2009-01-19 14:53 118,272 a------- c:\windows\system32\hpz3l692.dll
2009-01-18 19:33 12,288 a------- c:\windows\system32\msg.dll
2009-01-18 17:46 1,691 -------- c:\windows\hpomdl31.dat.temp
2008-12-30 04:24 32,736 a------- c:\windows\system32\drivers\prl_boot.sys

==================== Find3M ====================

2009-01-26 20:03 112,416 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-01-26 20:02 2,023,200 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-01-26 18:19 11,492 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-01-26 18:19 27,164 a--sh--- c:\windows\system32\drivers\fidbox.idx
2008-12-30 04:24 20,064 a------- c:\windows\system32\drivers\prl_vamp.sys
2008-12-30 04:24 83,040 a------- c:\windows\system32\prl_vadd.dll
2008-12-30 04:24 23,008 a------- c:\windows\system32\drivers\prl_tg.sys
2008-12-30 04:24 101,984 a------- c:\windows\system32\drivers\prl_pv32.sys
2008-12-30 04:24 15,712 a------- c:\windows\system32\drivers\prl_mouf.sys
2008-12-30 04:24 148,448 a------- c:\windows\system32\drivers\prl_fs.sys
2008-12-30 04:24 18,144 a------- c:\windows\system32\drivers\prl_eth5.sys
2008-12-30 04:20 80,896 a------- c:\windows\system32\prl_np.dll
2008-12-30 04:20 151,040 a------- c:\windows\system32\prl_gl.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-09 20:36 96,976 a------- c:\windows\system32\drivers\klin.dat
2008-12-09 20:36 87,855 a------- c:\windows\system32\drivers\klick.dat
2008-09-02 15:54 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090220080903\index.dat

============= FINISH: 8:46:20.68 ===============

Attached Files

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#2 KoanYorel


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Posted 09 February 2009 - 12:03 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 Handy Matt

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Posted 09 February 2009 - 08:29 AM

It has been 2 weeks since I submitted my question and since I hadn't heard anything I thought that maybe no one had an answer to my question. I did continue pursuing the problem and did find someone who was able to correct my situation. They were an expert in Windows and were able to locate and eliminate my unwanted routine at start-up.

Thank you for the response. I will keep BleepingComputer.com in mind should I experience trouble in the future.

#4 KoanYorel


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Posted 09 February 2009 - 08:42 AM

Sorry but we do get inundated at times.
If anyone had made a simple response to your post, it would have kicked such of of rotation for the HJT Team.

Thank you for informing us and Good Luck.

This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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