My name is Extremeboy (or EB for short), and I will be helping you with your log.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.
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.Please take note of some guidelines for this fix:
- Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
- If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
- Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
- Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
- Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
Backdoor ThreatIMPORTANT NOTE
: Unfortunatly One or more of the identified infections is a backdoor trojan
This allows hackers to remotely control your computer, steal critical system information
and download and execute files
I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I Reinstall
We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you want to continue do the following:
Install Recovery Console and Run ComboFix
from any of the links below, and save it to your desktop
. Link 1Link 2 Link 3
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
- Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
- Close any open windows, including this one.
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- If you did not have it installed, you will see the prompt below. Choose YES.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Leave your computer alone while ComboFix is running.
- Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click on Yes, to continue scanning for malware.
- When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
ComboFix will restart your computer if malware is found; allow it to do so.Note:
Please Do NOT
mouseclick combofix's window while its running because it may call it to stall.Download and Run Scan with GMER
We will use GMER
to scan for rootkits
- Download gmer.zip and save to your desktop.
Alternate Download Site 1
Alternate Download Site 2
- Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
- When you have done this, disconnect from the Internet and close all running programs.
There is a small chance this application may crash your computer so save any work you have open.
- Double-click on Gmer.exe to start the program.
- Allow the gmer.sys driver to load if asked.
- If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
- Click the >>>
- Click on Settings, then check the first five settings:
- System Protection and Tracing
- Save created processes to the log
- Save loaded drivers to the log
- You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again
and click on the Rootkit
- Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
- Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
- Click on the Scan and wait for the scan to finish.
Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
- When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
:Please do not select the Show all
checkbox during the scan..
Post back with:-Combofix log
-New Hijackthis log
-Description of any problem you still have