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BSOD,random error sounds,rootkit symptoms


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3 replies to this topic

#1 misterkris

misterkris

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  • Local time:06:21 AM

Posted 27 January 2009 - 12:35 AM

Hi, I scan daily with malwarebytes, and have scaned with everything from ccleaneer to combo fix. I get a BS after about 5-35 minutes. somtimes it suggest drivers are the problem, somtimes 0x0000008e
plus others appear.also an "error sound" (is there another better sounding name for it?) randomly. ive yet to get the dump files reviewed as i havnt updated the symbols. Ive checked out the driver issue
as best as i can and it hasnt led to anything worthwhile. Also my connection speeds come to a halt out of nowhere and arnt fixed by a connection repair. only when i restart do they go back. Any help is appreciated!

DDS (Ver_09-01-19.01) - NTFSx86
Run by Chris plop at 0:02:34.68 on Tue 01/27/2009
Internet Explorer: 8.0.6001.18241
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1559 [GMT -5:00]

AV: Avira AntiVir PersonalEdition *On-access scanning disabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Documents and Settings\Chris plop\My Documents\Downloads\iRacing 1.2.0.0\iRacing\iRacing\iRacingService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Documents and Settings\Chris plop\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
uInternet Settings,ProxyServer = 127.0.0.1:8118
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Start WingMan Profiler] c:\program files\logitech\gaming software\LWEMon.exe /noui
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1230575852171
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
AppInit_DLLs: nykfyv.dll olkzcj.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2009-1-10 11840]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-12-4 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-4 55024]
R4 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2009-1-10 68865]
R4 iRacingService;iRacing helper service;c:\documents and settings\chris plop\my documents\downloads\iracing 1.2.0.0\iracing\iracing\iRacingService.exe [2008-12-12 396376]
R4 pavboot;pavboot; [x]
S3 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2009-1-10 151297]
S3 ati8nfxx;ati8nfxx;\??\c:\windows\system32\drivers\ati8nfxx.sys --> c:\windows\system32\drivers\ati8nfxx.sys [?]
S3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2009-1-10 52032]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-4 7408]

=============== Created Last 30 ================

2009-01-26 23:34 <DIR> --d----- C:\Rustbfix
2009-01-26 23:24 <DIR> --d----- c:\docume~1\chrisp~1\applic~1\Uniblue
2009-01-26 23:24 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\~0
2009-01-25 20:59 <DIR> --dsh--- c:\documents and settings\chris plop\PrivacIE
2009-01-25 20:54 <DIR> -cd-h--- c:\windows\ie8
2009-01-25 20:41 <DIR> --d----- C:\ComboFix
2009-01-25 20:38 <DIR> a-dshr-- C:\cmdcons
2009-01-25 20:31 161,792 a------- c:\windows\SWREG.exe
2009-01-25 20:31 98,816 a------- c:\windows\sed.exe
2009-01-25 20:16 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-01-25 20:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-01-25 19:00 <DIR> --d----- c:\program files\ThreatFire
2009-01-25 18:57 <DIR> --d----- c:\program files\Panda Security
2009-01-25 13:57 <DIR> --d----- c:\windows\system32\Dell
2009-01-25 13:57 <DIR> --d----- c:\program files\Dell
2009-01-24 17:48 <DIR> --d----- c:\program files\IObit
2009-01-24 15:43 <DIR> --d----- C:\bb43e1a38729ba56b4882ee7
2009-01-23 16:28 421,888 a------- c:\windows\system32\ac3filter.acm
2009-01-23 16:28 <DIR> --d----- c:\program files\XP Codec Pack
2009-01-22 15:58 <DIR> --d----- c:\docume~1\alluse~1\applic~1\2DBoy
2009-01-22 15:57 <DIR> --d----- c:\program files\WorldOfGoo
2009-01-15 15:15 <DIR> --d----- C:\b67ae3365c65794352f061834c4056
2009-01-13 19:00 <DIR> --d----- c:\docume~1\chrisp~1\applic~1\DVD Flick
2009-01-13 18:56 164,144 a------- c:\windows\system32\comct232.ocx
2009-01-13 18:56 40,960 a------- c:\windows\system32\ssubtmr6.dll
2009-01-13 18:56 36,864 a------- c:\windows\system32\trayicon_handler.ocx
2009-01-13 18:56 28,672 a------- c:\windows\system32\mousewheel.ocx
2009-01-13 18:56 212,240 a------- c:\windows\system32\richtx32.ocx
2009-01-13 18:56 <DIR> --d----- c:\program files\DVD Flick
2009-01-13 11:08 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-13 11:08 73,728 a------- c:\windows\system32\javacpl.cpl
2009-01-10 13:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-01-04 11:09 <DIR> --d----- c:\docume~1\chrisp~1\applic~1\tor
2009-01-04 11:09 <DIR> --d----- c:\program files\Vidalia Bundle
2009-01-03 11:12 <DIR> --d----- c:\program files\Avira
2009-01-03 11:05 <DIR> --d----- c:\documents and settings\chris plop\.housecall6.6
2009-01-03 11:03 <DIR> --d----- c:\windows\pss
2009-01-03 10:53 <DIR> --d----- C:\!KillBox
2009-01-02 14:43 <DIR> --d----- c:\program files\Orbitdownloader
2009-01-02 10:32 34,602 a------- c:\windows\scunin.dat
2009-01-02 10:32 <DIR> --d----- c:\program files\Starcraft(2)
2009-01-01 20:07 <DIR> --d----- c:\program files\PeerGuardian2
2008-12-31 16:40 <DIR> --d----- c:\program files\common files\xing shared
2008-12-31 16:40 <DIR> --d----- c:\program files\common files\Real
2008-12-29 13:52 <DIR> --d----- c:\windows\system32\scripting
2008-12-29 13:52 <DIR> --d----- c:\windows\system32\en
2008-12-29 13:52 <DIR> --d----- c:\windows\system32\bits
2008-12-29 13:52 <DIR> --d----- c:\windows\l2schemas
2008-12-29 13:51 <DIR> --d----- c:\windows\ServicePackFiles
2008-12-29 13:50 <DIR> --d----- c:\windows\network diagnostic
2008-12-29 13:48 <DIR> --d----- c:\windows\EHome
2008-12-29 13:45 11,868 -------- c:\windows\system32\drivers\mdmxsdk.sys
2008-12-29 13:40 <DIR> --d----- c:\windows\system32\PreInstall
2008-12-29 13:38 31,768 a------- c:\windows\system32\wucltui.dll.mui
2008-12-29 13:38 23,576 a------- c:\windows\system32\wuaucpl.cpl.mui
2008-12-29 13:38 23,576 a------- c:\windows\system32\wuapi.dll.mui
2008-12-29 13:38 18,456 a------- c:\windows\system32\wuaueng.dll.mui
2008-12-29 13:38 <DIR> --d----- c:\windows\system32\SoftwareDistribution

==================== Find3M ====================

2009-01-24 18:02 75,776 a--sh--- c:\windows\system32\bodegile.dll
2009-01-14 16:11 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 16:11 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-29 13:53 77,859 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-12-23 09:43 61,440 a------- c:\windows\system32\drivers\xuwrxk.sys
2008-12-23 09:43 1,306 a------- c:\program files\kbbj.txt
2008-12-19 10:15 4,338,246 a------- c:\windows\system32\libavcodec.dll
2008-12-17 12:41 884,237 a------- c:\windows\system32\ff_x264.dll
2008-12-17 12:22 93,184 a------- c:\windows\system32\ff_wmv9.dll
2008-12-17 12:22 57,344 a------- c:\windows\system32\ff_vfw.dll
2008-12-17 12:17 239,247 a------- c:\windows\system32\ff_theora.dll
2008-12-17 11:59 560,802 a------- c:\windows\system32\libmplayer.dll
2008-12-14 11:17 107,888 a------- c:\windows\system32\CmdLineExt.dll
2008-12-14 11:15 22,328 a------- c:\windows\system32\drivers\PnkBstrK.sys
2008-12-14 11:15 22,328 a------- c:\docume~1\chrisp~1\applic~1\PnkBstrK.sys
2008-12-14 11:15 107,832 a------- c:\windows\system32\PnkBstrB.exe
2008-12-14 11:15 66,872 a------- c:\windows\system32\PnkBstrA.exe
2008-12-14 11:15 2,250,024 a------- c:\windows\system32\pbsvc.exe
2008-12-12 12:47 25,280 a------- c:\windows\system32\drivers\hamachi.sys
2008-12-11 15:38 42,320 a------- c:\windows\system32\xfcodec.dll
2008-11-29 15:26 991,232 a------- c:\windows\system32\VSFilter.dll

============= FINISH: 0:03:14.04 ===============

==== Event Viewer Messages From Past Week ========

1/22/2009 3:51:46 PM, error: System Error [1003] - Error code 100000c5, parameter1 f16f7dc1, parameter2 00000002, parameter3 00000000, parameter4 8054b0ba.
1/21/2009 12:44:55 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
1/21/2009 12:43:02 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
1/20/2009 7:35:10 PM, error: Service Control Manager [7000] - The Eset Nod32 Boot service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/20/2009 7:35:10 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.
1/20/2009 4:46:46 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/20/2009 4:46:40 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
1/20/2009 4:39:04 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD avgio avipbb easdrv epfwtdir Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL SCDEmu ssmdrv Tcpip
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:39:04 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2009 4:09:48 PM, error: System Error [1003] - Error code 00000019, parameter1 00000020, parameter2 e377c80a, parameter3 e377caa2, parameter4 0c530417.
1/24/2009 3:47:22 PM, error: System Error [1003] - Error code 100000c5, parameter1 1b163301, parameter2 00000002, parameter3 00000000, parameter4 8054b0ba.
1/25/2009 1:47:31 PM, error: Cdrom [11] - The driver detected a controller error on \Device\CdRom1.
1/26/2009 10:48:55 AM, error: System Error [1003] - Error code 100000c5, parameter1 2727228d, parameter2 00000002, parameter3 00000000, parameter4 8054b0ba.
1/26/2009 11:21:40 AM, error: System Error [1003] - Error code 100000c5, parameter1 292a0133, parameter2 00000002, parameter3 00000000, parameter4 8054b0ba.
1/26/2009 7:48:15 PM, error: System Error [1003] - Error code 100000c5, parameter1 798a2cd0, parameter2 00000002, parameter3 00000000, parameter4 8054b0ba.
1/26/2009 9:58:16 PM, error: Service Control Manager [7034] - The PnkBstrA service terminated unexpectedly. It has done this 1 time(s).
1/26/2009 9:58:16 PM, error: Service Control Manager [7034] - The PnkBstrB service terminated unexpectedly. It has done this 1 time(s).
1/26/2009 9:58:44 PM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
1/26/2009 10:03:05 PM, error: Dhcp [1002] - The IP address lease 71.224.35.48 for the Network Card with network address 0017EE728B22 has been denied by the DHCP server 192.168.100.1 (The DHCP Server sent a DHCPNACK message).
1/26/2009 10:03:46 PM, error: Dhcp [1002] - The IP address lease 192.168.100.2 for the Network Card with network address 0017EE728B22 has been denied by the DHCP server 192.168.100.1 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================


btw ESET has been uninstalled

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#2 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
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  • Local time:07:21 AM

Posted 06 February 2009 - 06:45 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.

Please delete Combofix.exe that you currently have and re-download it from the following locations and run it:

Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

Download and Run Scan with GMER

We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
    Alternate Download Site 1
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • When you have done this, disconnect from the Internet and close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
If GMER doesn't work in Normal Mode try running it in Safe Mode

Important!:Please do not select the Show all checkbox during the scan..

Post back with:
-Combofix log
-GMER log
-New Pair of DDS logs
-Description of any problems you still have


With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

extremeboy

  • Malware Response Team
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  • Local time:07:21 AM

Posted 09 February 2009 - 03:32 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding. :)

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
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  • Gender:Male
  • Local time:07:21 AM

Posted 11 February 2009 - 05:18 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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