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HP L7590 all-in-one setup issue


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5 replies to this topic

#1 gob1

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Posted 26 January 2009 - 10:34 PM

:thumbsup: Hi all, Purchased a HP all-in-one pro officejet L7590. After spending 1 1/2 to 2 hours with level 1 techs from HP haven't passed go. Put all the cartridages and the two print heads in. power up the printer, first time it said press 11 for english, nothing happened. tried to power off via button nothing, had to unplug power. then replugged power turned on printer, the lcd displayed checking cartridages it sat for about 45 miniutes. I have removed all the cartridages and replaced them power on the printer and displays "checking cartridages". Had to unplug printer again. Short of returning it to Best Buy, anyone have any suggestions Thanks.

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#2 garmanma

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Posted 27 January 2009 - 11:44 AM

did you install the software before plugging in the printer?
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#3 gob1

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Posted 30 January 2009 - 07:10 PM

Thanks for response, and sorry for the delay, been a little under. When I connected the USB to the printer, the system reconized new hardware then it asked to install software. It just appears to be either a chip not being seated properly or just the post is not even working. Thanks

#4 hamluis

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Posted 30 January 2009 - 09:22 PM

If you haven't been able to print a test page...I'd double-check to insure that all stabilizers included for shipping/packing...have been removed.

Read the directions and install exactly as suggested...some printers are finicky if B is done at the wrong moment or not in the prescribed sequence.

To check the printer in Device Manager, look under Imaging Devices (because of the scanner component).

Louis

#5 gob1

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Posted 01 February 2009 - 11:30 PM

:thumbsup: Well after spending a couple more hours checking for any missed packing in printer, removing and reinstallling cartridges an print heads, with no changes. I returned printer to BestBuy (only 4 days old), Exchanged for another L7590. After unpacking everything and installing everything on printer, powered up and gee, it took the tipical 20 to 30 minutes to setup on the first push of the power button. So all resolved bad chip in printer. No wonder I retired from the MIS field after 39 years, quick teaching A+, Net+ and MCSA, MCSE MCT certifications. Thanks all and one for the replies. :huh:

#6 hamluis

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Posted 02 February 2009 - 01:44 PM

Glad you solved it, happy computing :thumbsup:.

Louis




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