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Slow Boot; Slower Shutdown


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#1 Cassiopeia

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Posted 26 January 2009 - 02:17 PM

My Dell 8300 has been acting different from its normal self for over a month. I attempted a system restore to a previous time, but none would take.

Sometimes, when it is shut down, it doesn't completely shut down. The hard drive stays active, but the monitor acts as though the system is shut down. The shut down takes much longer than usual.

On boot, the splash screen does not appear in a smooth manner, but a choppy one.

I am subscribed to AVG and it is up-to-date.

I booted the pc into safe mode and did a virus scan. Nothing was found. I ran Spybot S&D in normal and safe modes. Nothing relevant was found.

There is no new hardware or software. This came about shortly after my external, second hard drive failed.

Today, despite being connected to the DSL modem, the pc wanted to dial a connection when I opened a web browser. The pc had been online since this morning, so I didn't know what was wrong. I clicked send/receive in the email software; it reported that the pc was offline. I checked the connections and all were intact.

Any suggestions?

Cass

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#2 Budapest

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Posted 27 January 2009 - 04:38 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Cassiopeia

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Posted 07 February 2009 - 06:40 PM

I am not ignoring you and the problem still exists. I received a call from a hospital 1,400 miles away because my sister is in ICU. I drove there and am caring for my sister. The pc with the problem is at home.

Once I get home, I will follow your instructions.

Cass

#4 Budapest

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Posted 08 February 2009 - 01:39 AM

Take your time - we'll be here when you get back.

I hope your sister is okay.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Cassiopeia

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Posted 17 February 2009 - 09:27 AM

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.34
Database version: 1768
Windows 5.1.2600 Service Pack 2

2/17/2009 9:19:29 AM
mbam-log-2009-02-17 (09-19-29).txt

Scan type: Quick Scan
Objects scanned: 108856
Time elapsed: 12 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3ba4271e-5c1e-48e2-b432-d8bf420dd31d} (Rogue.DeusCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Weather Services (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\wxfw.dll (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\cpnprt2.cid (Adware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\sys.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\rundll16.exe (Fake.Dropped.Malware) -> Delete on reboot.
C:\WINDOWS\SYSTEM32\vcmgcd32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\logo1_.exe (Worm.Viking) -> Delete on reboot.

#6 Budapest

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Posted 17 February 2009 - 04:50 PM

Reboot your computer, run the Malwarebytes Full Scan, and post the new log.

Also, let us know how your computer is running.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Cassiopeia

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Posted 18 February 2009 - 02:43 PM

Latest MBAM Log:

Malwarebytes' Anti-Malware 1.34
Database version: 1768
Windows 5.1.2600 Service Pack 2

2/18/2009 2:40:26 PM
mbam-log-2009-02-18 (14-40-26).txt

Scan type: Full Scan (C:\|)
Objects scanned: 330468
Time elapsed: 2 hour(s), 27 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It still does not completely shut down. The monitor is off, but the power light is still lit. The hard drive light is lit, as well. Start up is choppy.

:thumbsup:

#8 Budapest

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Posted 18 February 2009 - 04:26 PM

Try reinstalling the video driver.

How to update a Windows hardware driver
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Cassiopeia

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Posted 19 February 2009 - 06:24 AM

I already updated the video driver over six months ago. It is the newest available.

#10 Budapest

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Posted 19 February 2009 - 04:59 PM

Even if it's the newest, you should reinstall it. Sometimes these drivers get corrupted.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Cassiopeia

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Posted 19 February 2009 - 06:29 PM

Installed video driver and monitor driver. Still: shut down is slow and not complete. The monitor light turns amber. The tower power light is lit as is the hard drive light. Boot has a choppy splash screen instead of a smooth one.

:thumbsup:

#12 Budapest

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Posted 19 February 2009 - 06:45 PM

Have a look in the Event Viewer for any errors at the time you shutdown.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Cassiopeia

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Posted 20 February 2009 - 08:27 AM

The error that occurred under "System" is: The MCSTRM service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I thought I got rid of that problem months ago.

How do I get rid of it again?

Cass

#14 Budapest

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Posted 20 February 2009 - 05:35 PM

What did you do to fix the problem last time?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 Cassiopeia

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Posted 23 February 2009 - 07:53 PM

Uninstalled RealPlayer. I did it again, but it still gives the error.

I'm tired of working on it, so I think I'll just live with it. It's giving me too many headaches. The only reason I don't format and install is that I have archived software that permits me to make archival copies of DVDs.




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