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Help..Possiblle Virus?


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6 replies to this topic

#1 jojonellie2002

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Posted 26 January 2009 - 03:00 AM

I think I have a virus on my laptop but I'm not sure. Scans with AVG, Norton, Malware all say no but here is what is happening:

When I am on Facebook my friends keep sending me all those silly things like "Pass me a drink", "snowball fight", "gift from the 80"s", "join my cause", etc. If I click on any of those items it looks like another browser tab is opening. The tab says "redirecting" on it. An error message pops up on the screen that I can't record because it is really long and pops right back off the screen, then a new tab opens does the same thing, then another, another and so on in an endless loop. :thumbsup:

I can't CTRL ALT DLT to get out of it either because it is doing it so fast. I have to keep clicking on the X upper right as quick as I can and eventually I seem to break through the cycle.

I have contacted Facebook support several times and they have no answer for me. I have done what they say on their page which is basically to reset my password and run virus scans.

I don't care much about using those facebook apps but I want to know if I have a virus I should be concerned about. Anyone have any ideas?

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#2 Monty007

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Posted 26 January 2009 - 03:30 AM

Hi, first are you using two anti-virus programs? Norton and AVG? This is not recommended as this can cause conflicts so I would uninstall one of them. What web browser do you use and what version is it? If you do not know go to help on the browser and go to "about"
MCP
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#3 garmanma

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Posted 26 January 2009 - 09:22 AM

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#4 jojonellie2002

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Posted 26 January 2009 - 09:56 AM

Here is the log from the last scan:

Malwarebytes' Anti-Malware 1.33
Database version: 1695
Windows 6.0.6001 Service Pack 1

1/26/2009 12:20:29 AM
mbam-log-2009-01-26 (00-20-29).txt

Scan type: Quick Scan
Objects scanned: 50298
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 jojonellie2002

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Posted 26 January 2009 - 10:01 AM

I forgot to say I am using Windows Vista with IE 7.0. I have both Norton & AVG but not sure which is better. I've had a lot of ppl tell me not to use Norton. Any guidance on this?

Also, everytime I run spyware I come up with 4 or 5 tracking cookies. Spyware deletes them but then they seem to be right back. One that seems to always be there is "yieldmanager". Not sure if that has anything to do with the Facebook problem.

Thanks for your help so far.

#6 dc3

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Posted 26 January 2009 - 10:24 AM

You should only have one anti virus running at a time, the two running at the same time will cause false positives.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 garmanma

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Posted 26 January 2009 - 02:42 PM

Please remove one of the A-V


Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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