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Browsers hijacked


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2 replies to this topic

#1 hobartfloyt

hobartfloyt

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  • Local time:05:54 PM

Posted 25 January 2009 - 11:35 PM

My computer (Gateway P4 2.53, 2 G RAM Win XP SP2) has recently started having increasingly severe problems with both the IE and Firefox browsers being redirected to various websites, particularly results.yahoo.com and www.cowsurvey.com. I have run Norton Antivirus (corporate edition) and Spybot - Search and Destroy. Norton comes up blank, and Spybot removed several malware findings but the redirection problems remain. I downloaded Microsoft malicious Software Removal tool but it found nothing.
Trying to go to Windows Update will redirect to the Google search page.
My system consists of 3 computers on a home network connected by a Netgear router. One e-machines Wim XPsp2 (apparently not infected with this), one P3 laptop running Win ME 9 (no apparent infection) and this one. There are 4 user accounts and a Shared (z) drive on this computer.

Please find attached the DDS file.
Thanks


DDS (Ver_09-01-19.01) - NTFSx86
Run by Owner at 22:05:32.14 on Sun 01/25/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2047.1395 [GMT -6:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINNT\system32\svchost -k DcomLaunch
svchost.exe
C:\WINNT\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\LEXPPS.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Gemplus\GemSafe Libraries\BIN\GCardSrvNT.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINNT\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Gemplus\GemSafe Libraries\BIN\GCardSrv.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\HPZipm12.exe
C:\WINNT\System32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINNT\Explorer.EXE
C:\Documents and Settings\All Users\Documents\ipod\iTunesHelper.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\WINNT\system32\RUNDLL32.EXE
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINNT\system32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\MICROS~2\rapimgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Winzip\winzip32.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uWindow Title =
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.gateway.net
mWindow Title =
uInternet Connection Wizard,ShellNext = hxxp://www.gateway.net/
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - No File
TB: AIM Search: {40d41a8b-d79b-43d7-99a7-9ee0f344c385} - c:\program files\aim toolbar\AIMBar.dll
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [NoAds] "c:\program files\noads\NoAds.exe"
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [ctfmon.exe] c:\winnt\system32\ctfmon.exe
mRun: [iTunesHelper] "c:\documents and settings\all users\documents\ipod\iTunesHelper.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\winnt\system32\NvCpl.dll,NvStartup
mRun: [wcmdmgr] c:\winnt\wt\updater\wcmdmgrl.exe -launch
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\photosmart\hp share-to-web\hpgs2wnd.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [PrinTray] c:\winnt\system32\spool\drivers\w32x86\2\printray.exe
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\winnt\system32\NvMcTray.dll,NvTaskbarInit
mRun: [mxomssmenu] "c:\program files\maxtor\onetouch status\maxmenumgr.exe"
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [Keyboard Preload Check] c:\oemdrvrs\keyb\Preload.exe /DEVID: /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
mRun: [GWMDMpi] c:\winnt\GWMDMpi.exe
mRun: [GWMDMMSG] GWMDMMSG.exe
mRun: [gemstrmw] c:\winnt\system32\gemstrmw.exe /r
mRun: [CXMon] "c:\program files\hewlett-packard\photosmart\photo imaging\Hpi_Monitor.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: YExplorer1_8US.CAB - hxxp://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
DPF: {00000161-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/msaud.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/drakken/us/win/QuickTimeInstaller.exe
DPF: {511073AD-BE56-4D43-AE68-93390514385E} - hcp://system/TechTools.CAB
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1124936541046
DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - hxxp://launch.gamespyarcade.com/software/launch/alaunch.cab
DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} - hcp://system/RunExeActiveX.CAB
DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab
DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} - hxxp://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} - hcp://system/StartFirstControl.CAB
DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - hxxp://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
DPF: {CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.3.1/jinstall-131_04-win.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DECEAAA2-370A-49BB-9362-68C3A58DDC62} - hxxp://static.zangocash.com/cab/Seekmo/ie/bridge-c282.cab?1e9bcd644fcbd634c11aab59bba6cc996413a94dd6ced7d307a0dddec6d6b4d5ab25084c324064a07b6527dcd51f8efd41184e5cbca5a17846c490fef63133660522ee:7846bca5c8e2566ce666f6d23c41cb67
TCP: NameServer = 208.67.220.220,208.67.222.222
TCP: {2AC7D8A9-D5F9-4ADC-AC35-14C6A1DC4F71} = 208.67.220.220,208.67.222.222
Notify: NavLogon - c:\winnt\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\winnt\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, zwebauth.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\029mgbwc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\documents and settings\all users\documents\ipod\mozilla plugins\npitunes.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll

============= SERVICES / DRIVERS ===============

R0 fasttrak;fasttrak;c:\winnt\system32\drivers\Fasttrak.sys [2003-1-9 82304]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-5 99376]
R3 GTwinUSB;GTwinUSB;c:\winnt\system32\drivers\GTwinUSB.sys [2007-10-9 61776]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090125.005\naveng.sys [2009-1-25 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090125.005\navex15.sys [2009-1-25 876112]
R4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2007-5-29 192104]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2007-5-29 169576]
R4 DriverX;DriverX;c:\winnt\system32\drivers\driverx.sys [2008-10-5 234140]
R4 GemSAFE Card Server;GemSAFE Card Server;c:\program files\gemplus\gemsafe libraries\bin\GCardSrvNT.exe [2006-1-20 118784]
R4 Maxtor Sync Service;Maxtor Service;c:\program files\maxtor\sync\SyncServices.exe [2008-7-21 193888]
R4 RioPNP;RioPNP;c:\winnt\system32\drivers\RioPnP.sys [2003-3-10 6736]
R4 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2007-6-6 1821376]
R4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-4-4 24652]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2008-9-26 33752]
S3 PacketNTx;Packet helper driver;c:\winnt\system32\drivers\PacketNTx.sys [2003-7-31 24544]
S3 PCDRDRV;Pcdr Helper Driver;\??\c:\atf\qctest\pcdoc\pcdrdrv.sys --> c:\atf\qctest\pcdoc\PCDRDRV.sys [?]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2007-6-6 116928]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-4-4 1247600]
S4 NAVAP;NAVAP;\??\c:\program files\navnt\navap.sys --> c:\program files\navnt\NAVAP.sys [?]

=============== Created Last 30 ================

2009-01-25 21:43 <DIR> --d----- C:\unzipped
2009-01-25 21:24 <DIR> --d----- c:\winnt\pss
2009-01-25 21:21 <DIR> --d----- c:\program files\Trend Micro
2009-01-25 15:54 0 a------- c:\winnt\system32\8104297.jun
2009-01-25 15:53 <DIR> --d----- c:\program files\Browser Hijack Recover
2009-01-22 23:31 804,534 a------- C:\wpn802_v1_0_4_0.chk
2009-01-22 23:00 359,233 a------- C:\wpn802_install_guide.pdf
2009-01-15 21:17 255 ---shr-- C:\autorun.inf
2009-01-05 19:20 <DIR> --d----- c:\docume~1\owner\applic~1\BitZipper
2009-01-05 16:22 <DIR> --d----- c:\program files\BitZipper
2008-12-30 21:45 311 a------- c:\winnt\doom3.ini
2008-12-30 21:13 <DIR> --d----- c:\program files\Conduit
2008-12-30 21:12 <DIR> --d----- c:\program files\Freecorder
2008-12-30 21:12 <DIR> --d----- c:\winnt\Freecorder Toolbar
2008-12-30 21:12 <DIR> --d----- c:\program files\Freecorder Toolbar
2008-12-30 21:12 2,788,800 a------- c:\program files\FLV PlayerFCSetup.exe
2008-12-30 21:11 <DIR> --d----- c:\winnt\Applian FLV Player
2008-12-30 17:40 <DIR> --d----- c:\winnt\system32\NtmsData
2008-12-30 14:08 <DIR> --d----- C:\Microsim
2008-12-28 08:04 410,984 a------- c:\winnt\system32\deploytk.dll

==================== Find3M ====================

2009-01-17 07:16 68,939 ac------ c:\winnt\hpoins05.dat
2008-12-30 22:43 52,224 a------- c:\winnt\ipuninst.exe
2008-12-11 05:57 333,184 a------- c:\winnt\system32\drivers\srv.sys
2008-12-11 05:57 333,184 -------- c:\winnt\system32\dllcache\srv.sys
2008-05-12 19:17 109,904 ac------ c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2003-07-17 19:59 707 ac------ c:\program files\INSTALL.LOG
2003-03-20 07:32 1,014,528 ac------ c:\program files\3drfireplace10.exe
2003-03-19 15:51 82,447 ac------ c:\program files\neopets.zip
2003-03-18 17:45 22,552 ac------ c:\program files\babykruffy.zip
2003-03-18 15:58 32,116 ac------ c:\program files\Helmsley.zip
2003-03-18 15:16 40,271 ac------ c:\program files\bananasplit.zip
2003-03-17 20:53 398,246 ac------ c:\program files\layout39.zip
2002-08-29 06:00 94,784 -c-sh--- c:\winnt\twain.dll
2004-08-04 01:56 50,688 ---sh--- c:\winnt\twain_32.dll
2004-08-19 22:26 1,216 -c-sh--- c:\winnt\Twunk_16.dll
2004-08-19 22:26 1,216 -c-sh--- c:\winnt\Twunk_32.dll
2004-08-04 01:56 1,028,096 ---sh--- c:\winnt\system32\mfc42.dll
2004-08-04 01:56 54,784 ---sh--- c:\winnt\system32\msvcirt.dll
2004-08-04 01:56 413,696 ---sh--- c:\winnt\system32\msvcp60.dll
2004-08-04 01:56 343,040 ---sh--- c:\winnt\system32\msvcrt.dll
2007-12-04 12:38 550,912 ---sh--- c:\winnt\system32\oleaut32.dll
2004-08-04 01:56 83,456 ---sh--- c:\winnt\system32\olepro32.dll
2004-08-04 01:56 11,776 ---sh--- c:\winnt\system32\regsvr32.exe

============= FINISH: 22:06:22.00 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 07 February 2009 - 08:11 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 11 February 2009 - 04:38 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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