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None of my passwords work anymore


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13 replies to this topic

#1 sek

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Posted 25 January 2009 - 08:44 PM

I hope someone can help me. When I try to log on any site that I'm a member of, rather it be my email, guru.com, my bank account, anything that requires a password, the system just loops back and asks me for it again. It started with Guru.com so I had them resend my password, still just looped back when I input it. After that one it happened on my email and then my bank account. I know my accounts work as if I check it from someone elses pc I have no problem. Thank you in advance for anyone who can help me.

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#2 E-werd

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Posted 25 January 2009 - 09:21 PM

Unfortunately, this sounds a lot like a spyware/virus issue to me. It is especially scary that its going on with your bank account. Check out this thread: Am I Infected? What Do I Do?

Perhaps try a scan and see what happens, try one of the following:

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml

#3 sek

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Posted 26 January 2009 - 10:34 AM

Thank you for responding...I have a spyware and virus protector on there an nothing seems to show up. I'm going to try one that you've suggested, maybe mine just isn't good enough. Thanks again!

#4 aintright

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Posted 26 January 2009 - 10:39 AM

let windows manage cookies

#5 sek

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Posted 26 January 2009 - 10:44 AM

I do have cookies enabled through Mozilla...is managing it through windows different? Thank you.

#6 pmcross

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Posted 26 January 2009 - 10:49 AM

Are you using a proxy? Also if you have DSL I have seen some connections set up so that it prompts you for your log on info to create you PPPoE session, if this is the case you would not be able to get on the internet at all, if so call your ISP and have them reset the password for you.

#7 aintright

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Posted 26 January 2009 - 10:54 AM

sorry i was assuming you were using ie. When i had this problem it was a blockd cookie from the the site i was trying to access. Not sure about mozilla but try finding a list of blocked cookies and look for the sites your having problems with. Do you have another browser you can try with?

Chis

Edited by aintright, 26 January 2009 - 10:56 AM.


#8 sek

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Posted 26 January 2009 - 10:54 AM

I'm connected through my cable company. I can get on the internet fine...it's just sites that I need passwords for. The email site will accept my password sometimes and sometimes not, but Guru will not take it at all from my pc, but will from other pcs.

#9 sek

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Posted 26 January 2009 - 10:59 AM

sorry i was assuming you were using ie. When i had this problem it was a blockd cookie from the the site i was trying to access. Not sure about mozilla but try finding a list of blocked cookies and look for the sites your having problems with. Do you have another browser you can try with?

Chis


I hope I'm doing the quotes right, but this is in response to Chris...... I also have ie and it's doing the same thing.

#10 aintright

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Posted 26 January 2009 - 11:00 AM

ok well the mod will have to help on this one sorry man

#11 sek

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Posted 26 January 2009 - 11:06 AM

ok well the mod will have to help on this one sorry man


That's ok, thanks for trying.

#12 hamluis

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Posted 26 January 2009 - 11:53 AM

Worth looking at, http://www.timesofmoney.com/remittance/sec...g.jsp?uiId=TOML

Since you don't seem to believe it's malware-related...it seems that it has to be either corrupt cookies (delete the old and revisit site for new) or 128-bit encryption as the most likely suspects, IMO.

Louis

#13 sek

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Posted 26 January 2009 - 11:57 AM

Worth looking at, http://www.timesofmoney.com/remittance/sec...g.jsp?uiId=TOML

Since you don't seem to believe it's malware-related...it seems that it has to be either corrupt cookies (delete the old and revisit site for new) or 128-bit encryption as the most likely suspects, IMO.

Louis



Oh, I'm not ruling out malware, I'm leaning towards that being the problem. I'm just willing to explore all options. Thank you for the link.

#14 hamluis

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Posted 26 January 2009 - 12:52 PM

I don't know what applications you have installed...but, in addition to the programs listed by E-werd in his post, I would suggest running Spybot S&D and SUPERAntiSpyware as additional checks for malware.

SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware! - http://www.superantispyware.com/

Spybot - http://www.safer-networking.org/en/index.html

Louis




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