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Windows update will not bring up page


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#1 Randy Poe

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Posted 25 January 2009 - 08:24 PM

On XP Pro SP2, I've never had a problem getting to Windows Update. But recently, it brings up the graphics page "use the Start Menu for Windows update" and will display nothing else. It has a "vista" component in the last node of the URL it brings up. This machine has never had Vista on it. How do I get to Windows Update again? Thanks.

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#2 Budapest

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Posted 27 January 2009 - 12:20 AM

This can be caused by virus problems. Have you done any anti-virus scans?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Randy Poe

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Posted 27 January 2009 - 01:02 AM

Thanks for the advice. Funny you mentioned that... I was on the phone all night with Microsoft, and they concluded I have a virus. This is despite always running Norton 360 and getting Live Updates of definitions every day, not opening strange attachments, and always updating Microsoft software. Although I noticed that Norton stopped updating on Jan. 14, and now it won't update manually. Other "funny" things have been happening I ignored, like I thought I had a sticky CTRL key cause my mouse would zoom instead of scroll sometimes. Hitting CTRL would fix it. And sometimes Google would point me to links that had nothing to do with the search subject (although the titles of the entries were appropriate). Only would happen in IE, not Firefox. Microsoft ran one malware checker, and all it found were tracking cookies. Another malware checker results in a BSOD. I am calling Norton tomorrow to try to get to the bottom of it. I had tried some other advice-links from other forums first, but no remedial steps worked. I think you hit it on the head. Thanks again.

#4 Budapest

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Posted 27 January 2009 - 01:08 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Randy Poe

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Posted 28 January 2009 - 05:21 PM

Thanks for the links to Malwarebytes. That was the only way I could get it to run. It found 91 infections that Norton 360 did not find. But Windows Update would still not work. Microsoft Tier 2 support had me run their OneCare Live scanner, which found 9 more, and then Update is running fine. My question - does anyone have experience with this Windows product to use instead of Norton on an ongoing basis - is it better? I am disillusioned now with Norton 360, first the daily updates stopped, then I'm infected with all these viruses. I have used Norton products since 2000. Is it time to change? Thanks.

#6 frankp316

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Posted 28 January 2009 - 07:00 PM

Microsoft is discontinuing Windows One Care and replacing it with something TBA. See the link.




http://www.microsoft.com/presspass/press/2...SecurityPR.mspx

#7 Randy Poe

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Posted 28 January 2009 - 08:58 PM

I had not heard - thanks for the info. Based on my good experience with their scanner today, I may do their trial of OneCare for now. As I said, it found viruses 3 other products did not. And I am not a Microsoft-lover - I figured anything they had released along these lines had bugs like everything else. Do you personally have OneCare (malware-only stuff) experience, or know someone who has?

#8 frankp316

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Posted 29 January 2009 - 06:37 AM

I wouldn't pin my hopes on a product that is being discontinued next month. You'll have to get something else anyway.




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