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Cannot access my bank's web page from my laptop


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3 replies to this topic

#1 rafafallo

rafafallo

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  • 6 posts
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  • Local time:12:50 PM

Posted 25 January 2009 - 02:31 PM

Referred here from: http://www.bleepingcomputer.com/forums/t/195113/problem-accessing-my-banks-web-page/ ~ OB

I cannot access my bank's web page from my laptop (using either IE, Firefox or Chrome) while I can access it from my wife's laptop and from the kid's desktop. I have tried in other (wireless) networks with the same results. Following what seems common practice, I have downloaded, installed and run a number of tools: my antivirus (McAfee), Ad-aware, Ccleaner, Malwarebytes, Superantispyware and bankerfix. They found some errors/malware and fixed them, but the problem has persisted. I have disabled my firewall and tried without it a few times, and used a different one (Windows and McAfee) with the same results: cannot access that web page.

I was told to come here and politely ask for your help, and so I am trying to do. You may consider my problem is not serious, but I am worried there may be something (very) bad in my computer as the particular web page I have problems with is my bank's.

Please find below the DDS.txt file I was recommended to bring here, while the Attach.txt file is attached. Any help you could provide would be very much appreciated.

DDS.txt --------------------------------------------

DDS (Ver_09-01-19.01) - NTFSx86
Run by rmorales at 1:50:01.02 on 25/01/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft® Windows Vistaâ„¢ Ultimate 6.0.6001.1.1252.52.3082.18.3581.1391 [GMT -6:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\rundll32.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Atomic Alarm Clock\timeserv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Protector Suite QL\upeksvr.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\DELL\Utilities\Dell Premium Remote Control\WMPControllerService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\DELL\Utilities\Dell Premium Remote Control\WMPControllerServer.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\OEM04Mon.exe
C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\rmorales\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\SetPoint\SetPoint.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\rmorales\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\rmorales\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\rmorales\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\rmorales\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\rmorales\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
C:\Windows\Explorer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\rmorales\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uWindow Title = Internet Explorer provided by Dell
uStart Page = hxxp://www.google.com/ig
uDefault_Page_URL = hxxp://www.google.com.mx/ig/dell?hl=es&client=dell-row&channel=mx&ibd=3080314
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll
BHO: CmjBrowserHelperObject Object: {07a11d74-9d25-4fea-a833-8b0d76a5577a} - c:\program files\mindjet\mindmanager 7\Mm7InternetExplorer.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: McAfee Phishing Filter: {377c180e-6f0e-4d4c-980f-f45bd3d40cf4} - c:\progra~1\mcafee\msk\mcapbho.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Aplicación auxiliar de inicio de sesión: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\4.1.805.4472\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: FDMIECookiesBHO Class: {cc59e0f9-7e43-44fa-9faa-8377850bf205} - c:\program files\free download manager\iefdm2.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS3/contributeieplugin.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [googletalk] "c:\program files\google\google talk\googletalk.exe" /autostart
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [Google Update] "c:\users\rmorales\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [PC Suite Tray] "c:\program files\nokia\nokia pc suite 7\PCSuite.exe" -onlytray
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [OEM04Mon.exe] c:\windows\OEM04Mon.exe
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Logitech Hardware Abstraction Layer] "c:\program files\common files\logitech\khalshared\KHALMNPR.EXE"
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\bttray.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\setpoint.lnk - c:\program files\setpoint\SetPoint.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\wordweb.lnk - c:\program files\wordweb\wweb32.exe
mPolicies-system: DisableCAD = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {36ECAF82-3300-8F84-092E-AFF36D6C7040} - {86529161-034E-4F8A-88D2-3C625E612E04} - c:\program files\winhttrack\WinHTTrackIEBar.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {941E1A34-C6AF-4baa-A973-224F9C3E04BF} - {07A11D74-9D25-4fea-A833-8B0D76A5577A} - c:\program files\mindjet\mindmanager 7\Mm7InternetExplorer.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: x-owacid - {0215258f-f0a8-49de-bf1b-0ff02eda8807} - c:\program files\microsoft\outlook web access smime client\mimectl.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: psfus - c:\windows\system32\psqlpwd.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli psqlpwd

================= FIREFOX ===================

FF - ProfilePath - c:\users\rmorales\appdata\roaming\mozilla\firefox\profiles\x7rlughc.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.mx/ig
FF - component: c:\program files\firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\free download manager\firefox\extension\components\vmsfdmff.dll
FF - component: c:\users\rmorales\appdata\roaming\mozilla\firefox\profiles\x7rlughc.default\extensions\bkmrksync@nokia.com\components\BkMrkExt.dll
FF - component: c:\users\rmorales\appdata\roaming\mozilla\firefox\profiles\x7rlughc.default\extensions\passwordbank@upek.com\components\pbgk1_9.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll
FF - plugin: c:\program files\google\lively\nplively.dll
FF - plugin: c:\program files\google\update\1.2.133.33\npGoogleOneClick7.dll
FF - plugin: c:\users\rmorales\appdata\local\google\update\1.2.133.33\npGoogleOneClick7.dll

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-12-22 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-22 55024]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-3-14 179712]
R3 OEM04Vfx;Creative Camera OEM004 Video VFX Driver;c:\windows\system32\drivers\OEM04Vfx.sys [2008-3-14 7424]
R3 OEM04Vid;Creative Camera OEM004 Driver;c:\windows\system32\drivers\OEM04Vid.sys [2008-3-14 234720]
R3 SbieDrv;SbieDrv;c:\program files\sandboxie\SbieDrv.sys [2009-1-5 103936]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-3-13 73728]
R4 AtomicAlarmClock;Atomic Alarm Clock Time;c:\program files\atomic alarm clock\timeserv.exe [2008-10-21 415744]
R4 CdpPacket;Cisco Discovery Protocol Packet Driver;c:\windows\system32\drivers\CdpPacket.sys [2008-1-24 35692]
R4 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-6-1 34064]
R4 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2008-8-17 3024168]
R4 WMPControllerService;WMPControllerService;c:\dell\utilities\dell premium remote control\WMPControllerService.exe [2008-9-2 499712]
S3 Apache2.2;Apache2.2;c:\program files\apache software foundation\apache2.2\bin\httpd.exe [2008-12-10 24636]
S3 GoogleDesktopManager-061008-081103;Administrador de Google Desktop 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-3-13 29744]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-22 7408]
S3 Tomcat5;Apache Tomcat;c:\program files\apache software foundation\tomcat 5.5\bin\tomcat5.exe [2008-8-28 57344]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2008-8-17 15144]
S4 gupdate1c8e8cf23850c8f;Google Update Service (gupdate1c8e8cf23850c8f);c:\program files\google\update\GoogleUpdate.exe [2008-7-18 133104]

=============== Created Last 30 ================

2009-01-25 01:11 --d----- C:\LinhaDefensiva
2009-01-24 13:32 --d----- C:\Mis lugares Web
2009-01-24 13:29 --d----- c:\program files\WinHTTrack
2009-01-23 15:58 --d----- c:\programdata\SPSS
2009-01-23 15:58 --d----- c:\progra~2\SPSS
2009-01-23 15:58 --d----- c:\program files\SPSSInc
2009-01-22 23:40 --d----- c:\users\rmorales\.spss
2009-01-22 23:38 1,024 a------- c:\windows\system32\grcauth2.dll
2009-01-22 23:38 1,024 a------- c:\windows\system32\grcauth1.dll
2009-01-22 23:38 114 a------- c:\windows\system32\prsgrc.tgz
2009-01-22 23:38 100 a------- c:\windows\system32\prsgrc.dll
2009-01-22 23:36 --d----- c:\programdata\SafeNet Sentinel
2009-01-22 23:36 --d----- c:\progra~2\SafeNet Sentinel
2009-01-22 23:36 --d----- c:\program files\common files\SPSS
2009-01-21 22:05 --d----- C:\Sandbox
2009-01-21 21:57 1,024 a------- c:\windows\system32\clauth2.dll
2009-01-21 21:57 1,024 a------- c:\windows\system32\clauth1.dll
2009-01-21 21:57 14 a------- c:\windows\system32\ssprs.tgz
2009-01-21 21:57 0 a------- c:\windows\system32\ssprs.dll
2009-01-21 21:57 0 a------- c:\windows\system32\serauth2.dll
2009-01-21 21:57 0 a------- c:\windows\system32\serauth1.dll
2009-01-21 21:57 0 a------- c:\windows\system32\nsprs.tgz
2009-01-21 21:57 0 a------- c:\windows\system32\nsprs.dll
2009-01-21 21:55 1,025 a------- c:\windows\system32\sysprs7.tgz
2009-01-21 21:55 1,025 a------- c:\windows\system32\sysprs7.dll
2009-01-21 21:55 219 a------- c:\windows\system32\lsprst7.tgz
2009-01-21 21:55 205 a------- c:\windows\system32\lsprst7.dll
2009-01-21 21:55 16 ----h--- c:\windows\system32\servdat.slm
2009-01-21 21:48 1,656 a------- c:\windows\Sandboxie.ini
2009-01-21 21:48 --d----- c:\program files\Sandboxie
2009-01-14 23:34 --d----- c:\users\rmorales\appdata\roaming\Malwarebytes
2009-01-14 23:34 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-14 23:34 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-14 23:34 --d----- c:\programdata\Malwarebytes
2009-01-14 23:34 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-14 23:34 --d----- c:\progra~2\Malwarebytes
2009-01-14 00:47 --d----- c:\users\rmorales\.autosave
2009-01-13 22:31 288,768 a------- c:\windows\system32\drivers\srv.sys
2009-01-13 21:58 --d----- c:\programdata\Citrix
2009-01-13 21:58 --d----- c:\progra~2\Citrix
2009-01-13 21:38 61,224 a------- c:\users\rmorales\GoToAssistDownloadHelper.exe
2009-01-13 21:17 --d----- c:\users\rmorales\appdata\roaming\McAfee
2009-01-13 20:35 14,990 a------- c:\windows\system32\Config.MPF
2009-01-13 20:33 143,360 a------- c:\windows\system32\dunzip32.dll
2009-01-13 20:33 201,320 a------- c:\windows\system32\drivers\mfehidk.sys
2009-01-13 20:33 79,304 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-01-13 20:33 40,488 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-01-13 20:33 35,240 a------- c:\windows\system32\drivers\mfebopk.sys
2009-01-13 20:33 33,832 a------- c:\windows\system32\drivers\mferkdk.sys
2009-01-13 20:32 125,728 a------- c:\windows\system32\drivers\Mpfp.sys
2009-01-13 20:32 --d----- c:\program files\McAfee.com
2009-01-13 20:32 --d----- c:\program files\common files\McAfee
2009-01-13 18:37 161,792 a------- c:\windows\SWREG.exe
2009-01-13 18:37 98,816 a------- c:\windows\sed.exe
2009-01-08 23:34 --d----- c:\windows\Replay Music
2009-01-08 23:34 --d----- c:\program files\Replay Music 3
2009-01-06 12:16 --d----- c:\programdata\SUPERAntiSpyware.com
2009-01-06 12:16 --d----- c:\progra~2\SUPERAntiSpyware.com
2009-01-06 12:15 --d----- c:\users\rmorales\appdata\roaming\SUPERAntiSpyware.com
2009-01-06 12:15 --d----- c:\program files\SUPERAntiSpyware
2009-01-05 20:57 --d----- c:\program files\CCleaner
2009-01-04 13:46 0 a---h--- c:\windows\system32\drivers\Msft_User_PCCSWpdDriver_01_05_00.Wdf
2009-01-04 13:31 --d----- c:\program files\common files\PCSuite
2009-01-04 13:31 --d----- c:\program files\common files\Nokia
2009-01-04 13:30 21,632 a------- c:\windows\system32\drivers\pccsmcfd.sys
2009-01-04 13:29 --d----- c:\program files\PC Connectivity Solution
2009-01-04 13:28 --d----- c:\program files\Nokia
2008-12-30 20:56 --d----- c:\users\rmorales\.tmnav
2008-12-30 17:18 --d----- c:\program files\iPod
2008-12-30 17:18 --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-30 17:18 --d----- c:\program files\iTunes
2008-12-30 17:18 --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-12-30 00:53 --d----- C:\WebSite
2008-12-29 14:51 --d----- c:\program files\Apache Software Foundation
2008-12-27 18:39 --d----- c:\program files\JLR Concepts
2008-12-26 22:56 --d----- c:\program files\WZebra

==================== Find3M ====================

2009-01-25 00:12 143,360 a------- c:\windows\inf\infstrng.dat
2009-01-25 00:12 86,016 a------- c:\windows\inf\infpub.dat
2009-01-24 12:55 2,484 a------- c:\windows\bthservsdp.dat
2009-01-21 21:23 664,368 a------- c:\windows\system32\perfh00A.dat
2009-01-21 21:23 128,552 a------- c:\windows\system32\perfc00A.dat
2009-01-19 18:53 187,380 a------- c:\programdata\nvModes.dat
2009-01-19 18:53 187,380 a------- c:\progra~2\nvModes.dat
2009-01-04 13:32 143,360 a------- c:\windows\inf\infstor.dat
2008-12-21 22:19 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-12-06 18:57 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdRapi_01_00_00.Wdf
2008-11-21 15:47 524,288 a------- c:\windows\system32\DivXsm.exe
2008-11-21 15:47 3,596,288 a------- c:\windows\system32\qt-dx331.dll
2008-11-21 15:46 1,044,480 a------- c:\windows\system32\libdivx.dll
2008-11-21 15:46 200,704 a------- c:\windows\system32\ssldivx.dll
2008-11-21 15:44 161,096 a------- c:\windows\system32\DivXCodecVersionChecker.exe
2008-11-21 15:44 12,288 a------- c:\windows\system32\DivXWMPExtType.dll
2008-10-31 21:44 52,736 a------- c:\windows\apppatch\iebrshim.dll
2008-10-31 21:44 2,154,496 a------- c:\windows\apppatch\AcGenral.dll
2008-10-31 21:44 541,696 a------- c:\windows\apppatch\AcLayers.dll
2008-10-31 21:44 460,288 a------- c:\windows\apppatch\AcSpecfc.dll
2008-10-31 21:44 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2008-10-31 21:44 28,672 a------- c:\windows\system32\Apphlpdm.dll
2008-10-31 19:21 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2008-10-29 00:29 2,927,104 a------- c:\windows\explorer.exe
2008-07-25 14:11 88,252 a------- c:\users\rmorales\appdata\roaming\nvModes.dat
2008-06-12 10:33 665,600 a------- c:\windows\inf\drvindex.dat
2008-05-23 10:48 56 a---h--- c:\programdata\ezsidmv.dat
2008-05-23 10:48 56 a---h--- c:\progra~2\ezsidmv.dat
2008-05-14 18:42 174 a--sh--- c:\program files\desktop.ini
2008-03-22 10:09 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2008-03-22 10:09 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2008-03-22 10:09 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2008-03-22 10:09 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2008-03-20 23:58 0 a------- c:\users\rmorales\appdata\roaming\wklnhst.dat
2006-11-02 09:57 40,258 a------- c:\windows\inf\perflib\0c0a\perfd.dat
2006-11-02 09:57 336,930 a------- c:\windows\inf\perflib\0c0a\perfi.dat
2006-11-02 09:57 336,930 a------- c:\windows\inf\perflib\0c0a\perfh.dat
2006-11-02 09:57 40,258 a------- c:\windows\inf\perflib\0c0a\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-03-13 17:08 74 ---shr-- c:\windows\CT4CET.bin

============= FINISH: 1:50:38.90 ===============

Attached Files


Edited by Orange Blossom, 25 January 2009 - 09:29 PM.


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#2 extremeboy

extremeboy

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Posted 06 February 2009 - 05:13 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.

Combofix can usually take out the redirects depending on which infection you have. Let's start off with Combofix and GMER.

Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

Download and Run Scan with GMER

We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
    Alternate Download Site 1
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • When you have done this, disconnect from the Internet and close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
If GMER doesn't work in Normal Mode try running it in Safe Mode

Important!:Please do not select the Show all checkbox during the scan..

Post back with:
-Combofix log
-GMER log
-New Pair of DDS logs
-Description of any problems you still have


With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 09 February 2009 - 03:31 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

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Posted 11 February 2009 - 05:15 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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