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Cannot Access Google


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3 replies to this topic

#1 jmuffybaby

jmuffybaby

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Posted 25 January 2009 - 01:54 PM

i ran hijack and i have the log can some take a look and see why can't i access google, thanx.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:41:54 PM, on 1/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\system32\IoctlSvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymSCUI.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://espn.go.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 61.157.217.210 www.yahoo.com
O1 - Hosts: 61.157.217.210 www.google.com
O1 - Hosts: 61.157.217.210 www.google.co.uk
O1 - Hosts: 61.157.217.210 www.myspace.com
O1 - Hosts: 61.157.217.210 www.youtube.com
O1 - Hosts: 61.157.217.210 www.facebook.com
O1 - Hosts: 61.157.217.210 www.antispy.com
O1 - Hosts: 61.157.217.210 www.yahoo.com
O1 - Hosts: 61.157.217.210 www.yahoo.co.uk
O1 - Hosts: 61.157.217.210 www.antispyware.com
O1 - Hosts: 61.157.217.210 antispyware.com
O1 - Hosts: 61.157.217.210 antispy.com
O1 - Hosts: 61.157.217.210 www.msn.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.gg.com
O1 - Hosts: 123.251.143.110 www.ghfhj.com
O1 - Hosts: 123.251.143.110 www.cvnbcvnb.com
O1 - Hosts: 123.251.143.110 www.1.com
O1 - Hosts: 123.251.143.110 www.3.com
O1 - Hosts: 123.251.143.110 www.asdf4asdfd.com
O1 - Hosts: 123.251.143.110 www.asdfawsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfatsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfadsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfafsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfagsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasgdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdhfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfjd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfkd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfld.com
O1 - Hosts: 123.251.143.110 www.asdfasdf,d.com
O1 - Hosts: 123.251.143.110 www.asxdfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdzfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdcfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfvasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfabsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasndfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdmfd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.11asdfasdfd.com
O1 - Hosts: 123.251.143.110 www.as222dfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfa33sdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasd44fd.com
O1 - Hosts: 123.251.143.110 www.asdfasdfd5.com
O1 - Hosts: 123.251.143.110 www.as66dfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdf77asdfd.com
O1 - Hosts: 123.251.143.110 www.asdf8asdfd.com
O1 - Hosts: 123.251.143.110 www.asdf9asdfd.com
O1 - Hosts: 123.251.143.110 www.asdf0asdfd.com
O1 - Hosts: 123.251.143.110 www.asdf-asdfd.com
O1 - Hosts: 123.251.143.110 www.aqqsdfasdfd.com
O1 - Hosts: 123.251.143.110 www.aswwdfasdfd.com
O1 - Hosts: 123.16.197.121 www.asdhhfasdfdyy.com
O1 - Hosts: 61.157.217.210 www.live.com
O1 - Hosts: 123.251.143.110 www.asdwwwfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfeasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfrrasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfttasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfyyasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfuuuasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfaiisdfd.com
O1 - Hosts: 123.251.143.110 www.asdfaoosdfd.com
O1 - Hosts: 123.251.143.110 www.asdfappsdfd.com
O1 - Hosts: 123.251.143.110 www.asdfasssdfd.com
O1 - Hosts: 123.251.143.110 www.aswwdfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdeefasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfffasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfavvvsdfd.com
O1 - Hosts: 123.251.143.110 www.asnnndfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdmmmfasdfd.com
O1 - Hosts: 123.251.143.110 www.asdfaffsdfd.com
O1 - Hosts: 123.251.143.110 www.asdhhfasdfd.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\IPSBHO.DLL
O2 - BHO: (no name) - {A6984C00-C6EB-11D4-B4A4-080000180323} - C:\PROGRA~1\Rapidown\rapi310.dll (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [explore] C:\WINDOWS\system32\explore.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DLD.EXE] C:\Program Files\Download Direct\DLD.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: Download all by Rapidown... - C:\Program Files\Rapidown\RapidownGetAll.htm
O8 - Extra context menu item: Download by Rapidown... - C:\Program Files\Rapidown\RapidownGet.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Rapidown - {57E91B47-F40A-11D1-B792-444553540011} - C:\Program Files\Rapidown\Rapidown.exe (file missing)
O9 - Extra 'Tools' menuitem: Rapidown - {57E91B47-F40A-11D1-B792-444553540011} - C:\Program Files\Rapidown\Rapidown.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1231088216109
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSCDL/jre...ows-i586-jc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 12405 bytes

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#2 extremeboy

extremeboy

  • Malware Response Team
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  • Local time:04:55 PM

Posted 07 February 2009 - 12:49 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


Download and Run ATFCleaner

Please download ATF Cleaner by Atribune. This program will clear out temporary files and settings. You will likely be logged out of the forum where you are recieving help.

This program is for XP and Windows 2000 only.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.
If you use Firefox browser also...
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser also...
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Download and Run HostsXpert

Some infections will put malicious lines into your hosts files. We will reset your hosts file with HostsXpert.
  • Please down load HostsXpert.zip to your desktop and unzip the contents.
  • A folder named HostsXpert will be created. Open it and run HostsXpert.exe by double clicking it.
  • Click on the botton Make Writeable? .
  • Click Restore Microsoft's Hosts File.
  • Close out of the window.
If you have added modifications to your hosts file, they will need to be re-added

Download and Run OTScanIt

Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Check the Scan all users box at the top left.
  • Change the Rootkit Scan setting from "No" to Yes.
  • Click the Extras button under "Additional Scans".
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.
Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner.

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

Please post back with:
-OTScanIT log
-Kaspersky log
-What Problems do you still have?
-Can you access Google now?


With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

extremeboy

  • Malware Response Team
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  • Local time:04:55 PM

Posted 10 February 2009 - 01:14 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
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  • Gender:Male
  • Local time:04:55 PM

Posted 11 February 2009 - 05:19 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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