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Windows update redirects to Google


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2 replies to this topic

#1 Daffe

Daffe

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Posted 25 January 2009 - 11:22 AM

Hi.
I'm new to this forum, so bare with me if I have misposted please.
I have been helping my teacher with her computer and I'm quite sure she has some sort of virus on it.

There are three things I have found out so far:

1. Trying to run Windows update results in getting redirected to Google.
2. The Anti-Virus Program no longer connects with the update server.
3. Running disk defragmenter is not possible.

I have been looking at these forums, and I have made logs using DDS and HijackThis. I'm unsure if I should post any of them here. I found one guideline about posting the DDS, but no I cant find it so I have not posted it.

I have been using my usb-stick on my teachers computer, and today I had a warning from AVG about there is a file in the recycler on the stick called Win32/Cryptor. I have googled this and it led me back to a forum here on BleepingComputers.

I don't want to start doing anything to my teaches computer before I have heard from you guys. Her computer is a winXP pro with SP3. It's in Spanish language.

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#2 garmanma

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Posted 25 January 2009 - 01:02 PM

Instructions for preparing a HJT log, here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the proper form here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Our team members are rather busy, so it may take a while to get to you
Be patient and good luck

For the corrupted thumb drive:
-------------------

Please insert your flash drive before you begin!

Download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that is plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 Orange Blossom

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Posted 25 January 2009 - 09:34 PM

Hello Daffe,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/198048/possible-win32cryptor-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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