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Services and controller app has encountered a problem


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#1 LARMAN1

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Posted 25 January 2009 - 08:37 AM

Hi

I am attempting to help a friend fix their computer which was badly infected with some viruses and malware. I have read some other posts in this forum and have followed the instructions given. I beleive I have gotten rid of most of the problems, but now I get an error:

Services & controller app has encountered a problem and needs to close
Then I get the 60 second countdown to shut down from NT Authority.

Any help appreciated.

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#2 garmanma

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Posted 25 January 2009 - 11:56 AM

I don't believe you're still infected, rather an infected file was deleted or quarantined and needs to be replaced.
You need an original Windows CD and run SFC /scannow
http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/
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#3 LARMAN1

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Posted 25 January 2009 - 08:51 PM

I will give it a try.




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