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Backdoor:Win32/Popwin.gen!E - how to get rid of this


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#1 stankonia

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Posted 25 January 2009 - 01:20 AM

well lately ive been getting bsods mostly saying Kernel Stack Inpage Error. I know usually the best solution is to do CHKDSK /F /R (which i have done a couple times and ended up being the same as before), however im certain i have a boot virus or something close. Ive done virus scans with SpyBot and Norton, yet nothing showed up. However, i used the protection scan on Windows Live One Care Safety Scanner, and it said i had Backdoor:Win32/Popwin.gen!E and a few files were infected. Microsoft has no solution to removing this virus, so I was hoping someone here can help me.

Now i get blue screens along with the clicking noises of my computer, im not sure if it is related to the trojan, but any help is wanted. Btw, i didnt take note of the files or areas that the Safety Scanner said may have been infected, would it be best to re-run the scanner and find out?

and is there any info im missing? please help me...

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#2 stankonia

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Posted 25 January 2009 - 02:06 AM

sorry is this in the wrong section??!?!?!
ill post it in, "am i infected?"

#3 Orange Blossom

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Posted 25 January 2009 - 07:11 AM

Hello stankonia,

I will shift this topic over to the Am I Infected section. The duplicate topic you created in the HiJack This forum I shall delete.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 stankonia

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Posted 25 January 2009 - 04:26 PM

thank you for putting this in the right place.

what can i do to fix my problem, or do I wait for someone to reply to help me?

#5 stankonia

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Posted 26 January 2009 - 01:38 AM

sorry, i dont want to come off as impatient...but can someone please help me?

is there any additional info i must add in order to gain help from somebody?

#6 garmanma

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Posted 26 January 2009 - 01:21 PM

i dont want to come off as impatient.

You are. This is not a simple, single-step process
------------------------------



The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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#7 stankonia

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Posted 26 January 2009 - 05:57 PM

my apologies. I just wasnt sure on how things run on this site, so i was hoping my thread didnt get overlooked or ignored. Here is the log from MBAM. Thank you for helping me out.

Malwarebytes' Anti-Malware 1.33
Database version: 1696
Windows 5.1.2600 Service Pack 3

1/26/2009 5:19:48 PM
mbam-log-2009-01-26 (17-19-48).txt

Scan type: Quick Scan
Objects scanned: 49586
Time elapsed: 28 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 garmanma

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Posted 26 January 2009 - 09:20 PM

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review

I would like to point out that even though you might be infected, the BSOD's + clicking noises make me suspect that your hard drive is about ready to fail. Better than chkdsk, would be to run the diagnostic utility you can download from the manufacturer of the hard drive
Mark
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#9 stankonia

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Posted 26 January 2009 - 09:26 PM

ok thx alot
i will follow those steps. thank you once again.

EDIT: btw, are there any specific instructions i must follow in order to run the diagnostic utility, because i have already downloaded it.

Edited by stankonia, 26 January 2009 - 09:36 PM.


#10 garmanma

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Posted 27 January 2009 - 03:11 PM

The instructions should be a readme.txt in the download or there might be a separate download at the support site
Mark
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#11 stankonia

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Posted 27 January 2009 - 10:16 PM

Here is the log, sorry i took so long.

Malwarebytes' Anti-Malware 1.33
Database version: 1698
Windows 5.1.2600 Service Pack 3

1/27/2009 6:50:05 AM
mbam-log-2009-01-27 (06-50-05).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 108604
Time elapsed: 2 hour(s), 53 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

_____________

also, in my blue screens, it mentions the file "atapi.sys". do you think that could that be the cause of it all?

EDIT: are there any other anti-malware/spyware/trojan programs that are safe, that i can use?

Edited by stankonia, 27 January 2009 - 10:46 PM.


#12 garmanma

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Posted 28 January 2009 - 07:23 PM

atapi.sys
http://www.bleepingcomputer.com/filedb/atapi.sys-568.html
This is a hard drive problem. I would quit using the drive and back up the data you want to save quickly
You can scan as much as you want

---------------------------------------------

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 stankonia

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Posted 28 January 2009 - 09:11 PM

so basically...its inevitable that my computer or hard drive will crash, and everything will be gone?!? or can like System Recovery work/fix after i back up all my files?! because i dont have much to lose...only a few MB of documents, and all my music are albums.


well thanks for all your help...hopefully this computer can last for as long as i need it before anything happens to it.

#14 garmanma

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Posted 28 January 2009 - 09:33 PM

along with the clicking noises of my computer

This is what we call the "click of death"
Your drive might quit tomorrow or a year from tomorrow, but it will fail and at the most inopportune time
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#15 stankonia

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Posted 28 January 2009 - 10:48 PM

well i have one more thing to add/ask. When i do chkdsk, like on desktop, many times it will fix/recovery files and such, and also when i do chkdsk /f /r...so does that mean some of files it finds are causing the clicking noises? and i should run it several times until it can fix everything? because i thought the noises meant there was an error in the C Drive besides it being a failing hard drive.

thank you once again.




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