Posted 24 January 2009 - 09:02 PM
I have a problem printing photographs on my new Epson Stylus Photo R290 printer. I run Windows XP Professional (Service Pack 3).
Until the other week I had an Epson R210. Bought it five years ago and it was still in good working order when I passed it on to a friend. Bought the R290 because it cost only a few dollars more than a set of R210 cartridges. But that’s when my problem started.
When I try to print a photograph the printer starts OK but halfway or less through printing it goes to sleep - it doesn’t finish the job. A little while later a message pops up - “To help protect your computer Windows has closed this program / Name: Spooler SubSystem App / Publisher: Microsoft Corporation”.
It doesn’t matter what software I use to print photos (including the supplied Epson Easy Photo Print) the same thing happens. The problem occurs when I try to print JPEG, NEF (Nikon RAW) and many PDF files. Small text-only files print OK, not a problem; but any file approaching 1Mb. in size and the R290 dies on me.
I have tried removing the supplied printer software and downloading the latest version and updates from Epson – still the same problem.
I took the printer back to the shop and it worked perfectly hooked up to their computer.
Any helpful ideas will be gratefully received.