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IE6 or IE7 won't open - keep getting "Internet Explorer needs to close" msg


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#1 moviequotes

moviequotes

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Posted 24 January 2009 - 03:37 PM

I just got finished deleting a problem file called 0s_install.exe. Prior to and since deleting that file, IE6 would not open. I would immediately get the "Internet Explorer has encountered a problem and needs to close" window after clicking on the icon to open the IE app. I installed IE7 hoping that the problem was isolated to v6, but the same problem happens with IE7 as well. I ran DDS per the Preparation Guide. Below are the results of the DDS.txt file. The Prep Guide also instructed to attach the Attach.txt file in zipped format, which I have done. Any help with this is greatly appreciated. Thanks in advance.

Gary

DDS.txt results:


DDS (Ver_09-01-19.01) - NTFSx86
Run by Nelson Family at 9:59:25.59 on Sat 01/24/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.447.109 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\IDriveE\IDriveE Service.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\ctfmon.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\PopUp Killer\popupkiller.EXE
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Eye-Fi\Eye-Fi Manager.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\IDriveE\IDriveETray.exe
C:\Program Files\IDriveE\IDriveEBackground.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Documents and Settings\Nelson Family.FAMILYROOM\My Documents\Gary\Troubleshooting\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/techsupp/servlet/ProductMessages?module=3005&error=597&language=English&product=NAV&version=10.0&build=STANDARD
uInternet Settings,ProxyOverride = *.local;<local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
EB: hp view: {8f4902b6-6c04-4ade-8052-aa58578a21bd} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [BackupNotify] c:\program files\hp\digital imaging\bin\backupnotify.exe
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
uRun: [Eye-Fi] "c:\program files\eye-fi\Eye-Fi Manager.exe"
uRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
uRun: [IDriveE Startup] "c:\program files\idrivee\IDrvieEStartup.exe" Hide
uRun: [ttool] c:\windows\9129837.exe
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HPHUPD05] c:\program files\hp\{45b6180b-dcab-4093-8ee8-6164457517f0}\hphupd05.exe
mRun: [HPHmon05] c:\windows\system32\hphmon05.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [PopUpKiller] c:\program files\popup killer\popupkiller.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [DIGStream] c:\program files\digstream\digstream.exe
mRun: [DIGServices] c:\program files\espnruntime\DIGServices.exe /brand=ESPN /priority=0 /poll=24
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Auto Run Software for Photo Frame]
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
StartupFolder: c:\docume~1\nelson~1.fam\startm~1\programs\startup\idrive~1.lnk - c:\program files\idrivee\IDriveEReg2ini.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: microsoft.com\download.windowsupdate
Trusted Zone: microsoft.com\update
DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxps://www.webpcfos.com/webpcfos/Citrix/wficat.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.snapfish.com/SnapfishActivia.cab
DPF: {413D6754-BFD4-47FE-9346-319559290BFA} - hxxps://www.webpcfos.com/webpcfos/websabre/HTEweb.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1132365814546
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1132366416328
DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} - hxxp://cc.iwon.com/ct/pm3/iWonPMSetup_12_1,0,2,5.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.cbsgames.com/games/play/bejeweled/popcaploader_v10.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://openpages.webex.com/client/T22L/webex/ieatgpc.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-10-24 207656]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-1-24 8512]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-10-24 605512]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-10-24 79240]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-10-24 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-10-24 40488]
R4 IDriveE Service;IDriveE Service;c:\program files\idrivee\IDriveE Service.exe [2008-3-20 128464]
R4 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2007-6-7 12856]
R4 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2007-6-7 47640]
R4 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-10-31 206096]
R4 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-10-24 358736]
R4 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-10-24 144704]
S1 new_drv;!!!!;c:\windows\new_drv.sys [2009-1-24 8512]
S1 swapk;DRAM Cash Driver;c:\windows\system32\swapk.sys []
S3 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-10-24 34152]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
S4 mrtRate;mrtRate; [x]
S4 Task Scheduler (Schedule) ;Task Scheduler (Schedule) ;c:\program files\tinyproxy\tinyproxy.exe --> c:\program files\tinyproxy\TinyProxy.exe [?]

=============== Created Last 30 ================

2009-01-24 09:18 8,512 a------- c:\windows\new_drv.sys
2009-01-24 09:04 459,264 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-01-24 09:04 52,224 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-01-24 09:04 267,776 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-01-24 09:04 63,488 -c------ c:\windows\system32\dllcache\icardie.dll
2009-01-24 09:04 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-01-24 09:04 383,488 -c------ c:\windows\system32\dllcache\ieapfltr.dll
2009-01-24 09:03 2,455,488 -c------ c:\windows\system32\dllcache\ieapfltr.dat
2009-01-24 09:03 991,232 -c------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-01-24 09:03 6,066,176 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-01-23 20:28 5,136 a------- c:\windows\system32\imod3.dll
2009-01-22 21:35 7 a------- c:\windows\system32\tmcontrol.bin
2009-01-22 21:13 0 a------- c:\windows\system32\k86.bin
2009-01-21 20:38 <DIR> --d----- c:\program files\ValuSoft
2009-01-04 09:45 <DIR> --d----- c:\docume~1\nelson~1.fam\applic~1\MyScribe
2009-01-04 09:44 <DIR> --d----- c:\program files\CafeScribe
2008-12-28 19:59 <DIR> --d----- c:\program files\Mars

==================== Find3M ====================

2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-11-17 15:04 2,306,113 a------- c:\windows\system32\GPhotos.scr
2008-10-24 08:11 61,224 a------- c:\documents and settings\nelson family.familyroom\GoToAssistDownloadHelper.exe

============= FINISH: 10:01:06.57 ===============

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#2 moviequotes

moviequotes
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Posted 31 January 2009 - 08:22 PM

I did not get a response in about a week (I guess there must be an overload of requests out there). I took it upon myself to perform a restore from a previous state of about 1 month ago. So far, it seems to have alleviated the problem, so I think this topic can be closed. Thanks to those that viewed my post. Even though I didn't get a reply to this post, I appreciate the help that all the experts on here are willing to provide. Keep up the good work.

gn

#3 KoanYorel

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Posted 01 February 2009 - 03:01 PM

Thanks for informing us and good luck.

This thread is closed.
Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

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