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can't start computer


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12 replies to this topic

#1 chad25

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Posted 24 January 2009 - 12:53 PM

i've had some serious problems since installing SP 3 on my Dell Dimension 2310 about three weeks ago. it's gotten to the point where if i start the computer regularly, i get the blue screen and if i try to boot in safe mode, i get the log in/log off loop.

I want to reinstall windows xp but i can't boot the cd-rom. my original BIOS settings are:

1. Onboard or USB Floppy Drive (not available)
2. Onboard SATA Hard Drive
3. Onboard IPE Hard Drive (not available)
4. Onboard or USB CD Rom Drive

When I try to boot the CD Rom Drive first, it says: Selected boot device not available. Strike F1 to retry boot, F2 for setup utility.

Any ideas?

Thanks,
Chad

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#2 Hawkeye4

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Posted 25 January 2009 - 02:01 AM

You need to put the cd-rom in your boot sequence prior to the HD.

#3 chad25

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Posted 25 January 2009 - 01:44 PM

when i make the cd-rom first in the boot sequence, it says:

Selected boot device not available. Strike F1 to retry boot, F2 for setup utility.

#4 hamluis

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Posted 25 January 2009 - 02:14 PM

How can you set the boot options...if you are not already in the BIOS/setup? Aren't you in the BIOS/setup when you change the boot options?

I guess that I don't understand the error message you report.

Louis

#5 chad25

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Posted 25 January 2009 - 02:45 PM

i set the boot options when i'm in the BIOS/setup and get the error message after i restart.

#6 hamluis

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Posted 25 January 2009 - 05:36 PM

What other drives are connected on this system right now?

Did you check your connections to the optical drive?

I don't see how a BIOS can reflect a drive as being there in the main part...then allow it to be set as the first option in the boot order...and not function properly...unless you don't have a bootable CD and it's trying to boot from something other than the optical drive.

The BIOS settings you reflected...make the SATA drive the first boot option.

1. Onboard or USB Floppy Drive (not available)
2. Onboard SATA Hard Drive
3. Onboard IPE Hard Drive (not available)
4. Onboard or USB CD Rom Drive

The CD-ROM should be 1, with the whichever drive you intend to install XP on set up as #2.

Please post the current boot options, as currently reflected in the BIOS.

Louis

#7 E-werd

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Posted 25 January 2009 - 06:13 PM

Alternatively, on a Dell, you can hit F12 at the BIOS screen and a boot menu will come up. Select the 'Onboard or USB CD Rom Drive" option from there and you'll be in good shape. You only have to boot the XP cd-rom for the initial installation steps, the rest of the time you have to boot from the hard drive anyhow. Doing it this way you don't have to worry about accidentally messing up your boot order.

Keep in mind that, after you select the CD-Rom drive from the boot menu, you will see something to the effect of "Press any key to boot from CD..." at which time you will want to hit something on the keyboard within about 5 seconds.

Furthermore, the error he is getting is either a physical problem with the CD Rom drive itself or the CD is not bootable/improperly burned. If it were a connection issue, in the BIOS next to 'Onboard or USB CD Rom Drive' it would say '(not available)'.

Edited by E-werd, 25 January 2009 - 06:20 PM.


#8 chad25

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Posted 26 January 2009 - 06:56 PM

Still no luck. Here are the BIOS Settings I'm using:

1. Onboard or USB CD-Rom Drive
2. Onboard SATA Hard Drive
3. Onboard or USB Floppy Drive (not present)
4. Onboard IDE Hard Drive (not present)

When I push F12 and select the Onboard or USB CD-Rom Drive, it says Strike F1 Key to Continue, F2 to run the setup utility. If I push F1, it says Selected boot device not available. Strike F1 to retry reboot, F2 for setup utility.

#9 lowtek_otc

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Posted 26 January 2009 - 06:58 PM

It will say that if the disc is not bootable. Is this a retail disc? or did you burn it?

#10 chad25

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Posted 27 January 2009 - 02:53 PM

I've tried both a retail disk and a burned disk and get the same results.

#11 hamluis

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Posted 27 January 2009 - 03:08 PM

Sooo...the question is...does your optical boot any apparently bootable CD?

In other words...how do you know that your optical drive is working properly?

Louis

#12 chad25

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Posted 27 January 2009 - 03:12 PM

it worked fine before i started having problems a couple weeks ago. is there any way to see if it's working?

#13 Hawkeye4

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Posted 27 January 2009 - 03:52 PM

it worked fine before i started having problems a couple weeks ago. is there any way to see if it's working?


Could be that it went out at the same time. See if you can borrow someone's (unless you have another one lying around), put it in and see if that works.




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