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removed antivirus 2009 but internet explorer and google still hijacked


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9 replies to this topic

#1 gfairley

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Posted 24 January 2009 - 05:57 AM

hi i have recently removed antivirus 2009 from my computer and it seemed to have gone complety but when i open internet explorer it still shows the google page that has been hijacked by the trojan where it shows google tips and you are not protected and to download antivirus 2009 also when i type in the url box it blocks me from any webiste i type in displaying again a hijacked fake page showing the more infomation linking back to the antivirus 2009 download page

how do i get rid of this i have followed erverything on the removal guide to antivirus 2009 but still internet explorer is hijacked

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#2 boopme

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Posted 24 January 2009 - 10:32 AM

Hi

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Now RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 gfairley

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Posted 24 January 2009 - 01:57 PM

here are the results of the super anti spyware scan

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/24/2009 at 06:25 PM

Application Version : 4.25.1012

Core Rules Database Version : 3724
Trace Rules Database Version: 1699

Scan type : Complete Scan
Total Scan Time : 01:23:15

Memory items scanned : 558
Memory threats detected : 0
Registry items scanned : 5843
Registry threats detected : 27
File items scanned : 53595
File threats detected : 1

Adware.WinSrc
HKLM\Software\Classes\CLSID\{0B014B81-4E12-46F9-806F-55867AF8FD3C}
HKCR\CLSID\{0B014B81-4E12-46F9-806F-55867AF8FD3C}
HKCR\CLSID\{0B014B81-4E12-46F9-806F-55867AF8FD3C}
HKCR\CLSID\{0B014B81-4E12-46F9-806F-55867AF8FD3C}\InprocServer32
HKCR\CLSID\{0B014B81-4E12-46F9-806F-55867AF8FD3C}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\WINSYSTEMS.DLL
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0B014B81-4E12-46F9-806F-55867AF8FD3C}

Rogue.Component/Trace
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#Aff
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#AdvancedScanType
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#FirstRunUrl
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#AfterRegisterUrl
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#LabelUrl
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#TermsUrl
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#HelpURL
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#BillingURL
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#BillingUrlApproved
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#TransactionKey
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#BillingRegURL
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#BillingURL2
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#BillingUrlApproved2
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#LastRun
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#InstallDate
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#pName
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#SecurityVector
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#Scans
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476\Options#LastScan
HKU\S-1-5-21-3537189240-3351905046-2493435810-1007\Software\65647354286523100506638380317476

#4 boopme

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Posted 24 January 2009 - 08:25 PM

Are things improving now?

RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jasn20

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Posted 24 January 2009 - 08:32 PM

Are things improving now?

RERUN MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.

I think fake BHOs are causing IE7 to crash on surf

Edited by jasn20, 24 January 2009 - 08:33 PM.


#6 boopme

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Posted 24 January 2009 - 10:23 PM

Try to run MBam in safe mode it's nort as effective that way but I would like to see if it pulls out more.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 gfairley

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Posted 25 January 2009 - 07:39 AM

yay it has gone thank you all sooo much !!!:thumbsup::):flowers::):trumpet:

#8 boopme

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Posted 25 January 2009 - 12:50 PM

You're very welcome!!

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 gfairley

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Posted 25 January 2009 - 01:58 PM

thank you i've what you said to to thanks :thumbsup:

#10 boopme

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Posted 25 January 2009 - 03:32 PM

You're welcome ...Please take a few moments to read quietman7's Tips to protect yourself against malware and reduce the potential for re-infection:,seee post 17.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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