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Generic Host Process Error / DCOM Server Terminated?


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#1 7thscore

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Posted 24 January 2009 - 01:26 AM

Hi, this is my first time posting here, I came across this site while trying to Google fixes for my problem. I noticed that there are a lot of helpful members here, so I figured I might try my luck.

So basically, I THINK I have the same problem as this fellow member who posted in this thread.

http://www.bleepingcomputer.com/forums/ind...pic=195142&

Although our problems are similar, I'm not entirely certain they may be caused by the same thing so I just wanted a second opinion in case I mess up my computer by doing something incorrect.

I've encountered a number of issues with viruses and malware over the past week, but I'm getting close to completely ridding my machine of all infections. I'm using a Sony Vaio FE-690P laptop and running a legal copy of Windows XP Professional.

Before my problems started, I was using Ad-Aware and McAfee VirusScan periodically as my main defense against infections. When my computer started to act up, I performed scans through each program. Each scan turned up a number of items, some more dangerous than others, so I took note of them and deleted the items. Upon a system reboot, I performed the same scan again and found that some of the exact items I thought had just deleted reappeared. One of the four items that I was unable to get rid of was the Virtumonde virus. After doing some internet research, I downloaded Spyware Doctor, paid for a subscription, and performed a scan. Spyware Doctor found the same items as Ad-Aware, but would also not allow their complete removal. I then ran an additional scan using a tool within Spyware Doctor called the Malware Detective Tool. I don't know how or why it happened, but since using that tool, my scans now come back free of infections.

That all leads to this...

So I felt good knowing I had hopefully resolved my problems. My computer was no longer showing any symptoms of infection. That is until I received the following error message:

"Generic Host Process for Win32 Services encountered a problem and needs to close."

Once I hit 'OK', a window soon followed with this commonly seen message:

"NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the DCOM Server process launcher service terminated unexpectedly."


My computer runs just fine for 45 minutes or so before these two errors pop up. All scans I've performed come up clean, no infections found. I assume this problem is caused by a virus, but I cannot detect any and therefore cannot resolve the root cause.

Any help would be greatly appreciated. Thanks.

{MOD EDIT: Moving from XP to AII~~boopme}


So yeah, I have the same problem that he did. About 2 weeks ago, I somehow managed to acquire one of those fake antivirus viruses, and I thought I had gotten rid of it. Unfortunately, ever since, my computer has had technical problems. Sometimes at log-in, the computer freezes, or will sort of freeze loading. A reboot will often fix it. And then, about every hour or so, I get the Generic Host Process error.

Anyways, I hope somebody will be able to help, thanks for your time. I appreciate it!!

Edited by 7thscore, 24 January 2009 - 01:27 AM.


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#2 Blade Kiro

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Posted 24 January 2009 - 01:31 AM

This is the exact same problem I'm having. Right to the dot. Even the freezing part.

I've also noticed that if I open Windows Explorer sometimes my computer will freeze.

Even the virus I removed was the same. o-o

#3 7thscore

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Posted 24 January 2009 - 01:54 AM

Did you also get a fake anti-virus virus too?

Yeah, I noticed my Internet Explorer won't open sometimes, and when I DO open it, it triggers the error. I think.

It's really getting on my nerves having to deal with this everyday. Ugh.

#4 Blade Kiro

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Posted 24 January 2009 - 11:14 AM

Yeah I understand.

I'm gonna bump this so hopefully someone will read it. ;P

#5 7thscore

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Posted 24 January 2009 - 12:54 PM

Yeah I understand.

I'm gonna bump this so hopefully someone will read it. ;P


Thanks. I was hoping someone would read/answer this by the time I woke up today, but I guess not. It's fine though, I just hope that eventually we'll get an answer.

#6 boopme

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Posted 24 January 2009 - 09:22 PM

Hello and sorry ,,, this post got lost and now there are 2 in troble here... yikes. Well I need you both to run these first.

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#7 7thscore

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Posted 24 January 2009 - 11:21 PM

Hi boopme,

Thank you very much for your time and effort in posting that. However, i think I managed to solve the problem a couple hours ago, but I forgot to mention it here. I was using MBAM 1.31 (something lower than 1.33 is all I know) before, and for some reason, the quick scans did not pick up anything. Then I tried to install the latest version, and MBAM picked up several trojans and helped me delete it. I haven't had the problem at all after that.

HOWEVER, just a while ago, I was surfing Youtube when AVG picked up "Trojan Horse Downloader.Agent.ATHF", and it says C:\Windows\system32\dllcache\userinit.exe was the source of the problem and is infected. However, I'm pretty sure userinit.exe is a vital file to the logging in of the computer. What should I do?

Btw, I believe Blade Kiro has also solved the problem, which he stated in another thread. But I would very much please like some explanation to my new dilemma. Thanks for your time and hard work.

#8 boopme

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Posted 24 January 2009 - 11:48 PM

If the file is infected move it to the quarantine or delete. It can be replaced if we have problem.

Now run SDFix
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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