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PC has many problems...probably all viruses


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#1 Larfin_Man

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Posted 23 January 2009 - 09:34 PM

Im helping someone out over the net, so i dont have physical access to their PC, and anyway, she says her PC has multiple viruses reported from Norton, Ad-Aware and PestPatrol but cant get rid of them. She has multiple problems occurring on her PC, each day brings a new puzzling disfunction... so here is here HijackThis log, and just tell me whatever other info you need and it will be provided!
Thanks in advance.


================================
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:10:34 PM, on 24/01/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\WTMKM.exe
C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\atwtusb.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\atwtusb.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {7c5c0f58-e061-457d-9033-77307f5ed00c} - (no file)
O2 - BHO: {b0915275-7290-6fc9-b114-d5ea8efc4490} - {0944cfe8-ae5d-411b-9cf6-09275725190b} - C:\WINDOWS\system32\afodvo.dll (file missing)
O2 - BHO: (no name) - {158A5437-338D-4675-9585-9F83C09CEE83} - C:\WINDOWS\system32\rqRKcyvv.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {D16E23CC-661E-48A6-B0A5-6CC72B6E04A6} - C:\WINDOWS\system32\efcDwxvt.dll (file missing)
O3 - Toolbar: (no name) - {7c5c0f58-e061-457d-9033-77307f5ed00c} - (no file)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [36X Raid Configurer] C:\WINDOWS\system32\xRaidSetup.exe boot
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [MacrokeyManager] WTMKM.exe
O4 - HKLM\..\Run: [Google IME Autoupdater] "C:\Program Files\Google\Google Pinyin\GooglePinyinDaemon.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1219982584406
O17 - HKLM\System\CCS\Services\Tcpip\..\{7C55B1F9-9195-42D5-A18A-386D200657EC}: NameServer = 85.255.116.123,85.255.112.89
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.123,85.255.112.89
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.123,85.255.112.89
O18 - Protocol: mbox - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: mboxflash - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O20 - AppInit_DLLs: afodvo.dll
O20 - Winlogon Notify: efcDwxvt - efcDwxvt.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WTService - Unknown owner - C:\WINDOWS\system32\atwtusb.exe

--
End of file - 9534 bytes
I Thought What I'd Do Was I'd Pretend I Was One Of Those Deaf-Mutes, Or Should I?

You Know What I'd Like To Be? I Mean If I Had My Goddam Choice, I'd Just Be The Catcher In The Rye And All

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#2 Larfin_Man

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Posted 24 January 2009 - 01:27 AM

just a quick update:
I tried to get her to do the TrendMicro Housecall, but she didnt have Java installed so i told her to get that and try Housecall again, only to have Firefox crash each time she tries.

i also got her to try and download and install AVG 8 Free and Spybot - Search and Destroy, failing both... when she downloaded AVG, she ran it to install it and got an error saying the file is corrupt, and she simply cant download Spybot, weve tried 3 different sites hosting Spybot.

Please help TT__TT

Edited by Larfin_Man, 24 January 2009 - 05:07 AM.

I Thought What I'd Do Was I'd Pretend I Was One Of Those Deaf-Mutes, Or Should I?

You Know What I'd Like To Be? I Mean If I Had My Goddam Choice, I'd Just Be The Catcher In The Rye And All

#3 Larfin_Man

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Posted 24 January 2009 - 09:59 PM

...is anyone willing to help?
I Thought What I'd Do Was I'd Pretend I Was One Of Those Deaf-Mutes, Or Should I?

You Know What I'd Like To Be? I Mean If I Had My Goddam Choice, I'd Just Be The Catcher In The Rye And All

#4 Larfin_Man

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Posted 25 January 2009 - 05:20 AM

seriously...help is needed! this topic is constantly pushed to another page without anyone even noticing it so this will be my last post, unless i get a reply of course......
I Thought What I'd Do Was I'd Pretend I Was One Of Those Deaf-Mutes, Or Should I?

You Know What I'd Like To Be? I Mean If I Had My Goddam Choice, I'd Just Be The Catcher In The Rye And All

#5 KoanYorel

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Posted 04 February 2009 - 03:04 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#6 Larfin_Man

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Posted 04 February 2009 - 07:47 PM

Her PC was taken by the guy who built it for her and is trying to fix it, but if he can't he is simply going to format it so thanks for the trouble but this thread can be closed now.
I Thought What I'd Do Was I'd Pretend I Was One Of Those Deaf-Mutes, Or Should I?

You Know What I'd Like To Be? I Mean If I Had My Goddam Choice, I'd Just Be The Catcher In The Rye And All

#7 KoanYorel

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Posted 04 February 2009 - 08:47 PM

Thank you for informing us what is happening. Good luck.

This thread is closed.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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