Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I am SOOOOOOOO infected! HELP!


  • Please log in to reply
6 replies to this topic

#1 dlrector1957

dlrector1957

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:18 PM

Posted 23 January 2009 - 05:22 PM

Hi.I am new here and I'm ready to pull my hair out. First I tried to go into my hard drive © from My Computer. An error message came up that said Windows cannot find 'resycled\boot.com........yes, it was spelled r-e-s-y-c-l-e-d........so then I got to thinking I might have a virus. I have the AVG free edition.....so I ran it....I have a bunch of viruses.......One is that Win 32\Crypto.......What can I do? I tried to download that SUPERAntispyware, but it said that Firefox could not find the page. I really need help with this thing. I run Windows XP and Firefox is my browser. Any suggestions?? Thank you. Debbie

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:18 PM

Posted 23 January 2009 - 06:45 PM

Try mbam. You can download it to a thumb drive or burn to a CD
-----------------------------

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 dlrector1957

dlrector1957
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:18 PM

Posted 23 January 2009 - 07:38 PM

Hey Mark...........I did what you tolod me to do.............it restarted..............and now after the windows thing came up, I now have a blue screen and it says

STOP: c0000135 (unable to locate component)
This application has failed to start because usp10.dll was not found. Re-installing the application may fix this problem.

Now what do I do???? I am using my son's laptop right now. HELP!!!!

#4 dlrector1957

dlrector1957
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:18 PM

Posted 23 January 2009 - 10:09 PM

ok............i ran the Malware (MB??)program.........I followed the instructions right. When asked to restart my computer, I did. It started to run Windows (XP) and then flashed to a blue screen and said that autochk program was not found..then flashed again and another blue screen came up and said.....STOP: C0000135 (unable to locate component) This application has failed to start because USP10.dll was not found......NOW WHAT??????????????????????

#5 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,804 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:18 PM

Posted 23 January 2009 - 10:32 PM

Hello dlrector1957,

For the sake of continuity and to avoid confusion, I have merged your latest topic which you posted in the XP forum to your previously existing topic in the Am I Infected forum.

Question: Did your computer load up properly and were you able to run it even though you got that message?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:09:18 PM

Posted 24 January 2009 - 01:13 PM

This is not an Infection as long as usp10.dll is in the system32 folder
usp10.dll is the Microsoft® Uniscribe Unicode script processor

http://www.filename.info/f/usp10.dll.html

Are you able to enter Safemode? Do you have an original Windows CD or a set of recovery CD's that came with the computer?
What is the make and model of the computer
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 dlrector1957

dlrector1957
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:18 PM

Posted 24 January 2009 - 02:29 PM

My answer to both of you is yes I tried to reboot in safe mode. It said the same thing, but there was a black screen with a whole lot of writing...I'm computer illiterate and not sure what to call the list that I saw. I do however have my original cds somewhere, I just need to find them. I have a Dell pentium 4 that is about 4 years old. I really screwed things up a bit. I really appreciate you helping me. Deb




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users