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Keep getting infected


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20 replies to this topic

#16 Blade81

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Posted 10 February 2009 - 12:08 PM

Hi,

How is your system running now? What are the symptoms remaining (if any)?

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


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#17 ArborAnosmic

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Posted 10 February 2009 - 05:12 PM

It's running pretty well. But I'm still kinda worried about the inability to access the kaspersky scanner and the ESET scanner. I feel like something is still wrong, even though there are no real usability issues. Is there anything else I can do to figure out why I'm apparently blocked from these sites? Thanks for all the help, by the way.

#18 Blade81

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Posted 11 February 2009 - 10:56 AM

Hi,

Let's find out if we can make Kaspersky work.

Download the HostsXpert.

* Unzip HostsXpert to a convenient folder such as C:\HostsXpert
* Click HostsXpert.exe to Run HostsXpert from its new home
* Click "Make Hosts Writable?" in the upper right corner (If available).
* Click Restore Microsoft's Hosts file and then click OK.
* Click the X to exit the program.
* Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

See if you can access Kaspersky web site now.

If not, let's see if it's browser related issue. Download and install Firefox. Try to access Kaspersky web site. Let me know how it goes.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#19 ArborAnosmic

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Posted 12 February 2009 - 03:41 PM

Tried both things. Still can't access it. On Firefox, this happens:

Network Timeout
The server at www.kaspersky.com is taking too long to respond.
The requested site did not respond to a connection request and the browser has stopped waiting for a reply.

* Could the server be experiencing high demand or a temporary outage? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
* Still having trouble? Consult your network administrator or Internet provider for assistance.



#20 Blade81

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Posted 13 February 2009 - 11:23 AM

Hi,

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#21 Blade81

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Posted 18 February 2009 - 12:37 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a Staff member. Include the address of this thread in your request. This applies only to the original topic starter. Should you have a new issue, please start a New Topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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