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PLEASE HELP ME!


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2 replies to this topic

#1 Tarheel Ladybug

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Posted 23 January 2009 - 12:55 PM

I have Windows Vista, Home Edition. Before Defender went belly up, I got numerous threat messages. Now Defender and Firewall are under hacker control. Different programs get installed on my computer and some get deleted. Different pics and music pop up in my media sharing ( I can't seem to turn it off, just like I can't get defender or firewall to stay on). My Firefox got disabled twice - I don't use it now. I can't download 98% of the virus or malware programs on the net, because the computer won't let me (Kaspersky, etc.). I don't have a credit card to get an anti-virus off the net, but I can go to the store and get one (WHICH ONE???). Changing passwords doesn't help - they even enabled the guest account twice. I can no longer erase my browser history. When I check properties on Defender, Firewall, and others, I am not in control and there are other people in there - when I change this, it always comes back - I am no longer in control. Any settings I change go back to what they were so the hacker can get in. I can't even change my clock. I re-formatted and re-installed operating system 4 times - no help.

What do I do?

What is the best anti-virus to get?

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#2 Guest_superbird_*

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Posted 23 January 2009 - 12:59 PM

Hi,

Welcome here. :thumbsup: Let's deal with your problem.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 Animal

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Posted 23 January 2009 - 04:52 PM

Original thread here. http://www.bleepingcomputer.com/forums/t/197510/my-computer-is-possessed-not-by-me-and-needs-an-exorcism/

To avoid confusion and duplication of efforts by our volunteer helpers I'm closing this thread.

Please keep all like type posts in one thread to avoid conflicting information and duplicate work for our volunteer helpers.

Thank You.

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