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But...but....why?


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#1 merendarrin

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Posted 22 January 2009 - 08:39 PM

I came to this site because I don't understand why this is happening to my computer. First, it seems to be much slower than it should be. I felt like I knew a little about computers, but this has me baffled. I have McAfee now through ATT and scan it regularly for viruses and spyware. I had AVG, but after a while, it seemed to be ineffective. I also have Spybot, A-aquared, Ad-aware and C-Cleaner. When I run these programs, they find the usual, but nothing much changes the performance. I have done regedit and removed any unusual items there. I have opened task manager and examined all the programs running there. I have ran disk cleanup, defrag, chkdsk, etc. I have removed all music from the computer as well as all pictures. I have ran a restore on the computer, starting all over again. STILL, the computer seems incredibly slow. I am using the Pro version of ATT DSL. The computer shows that I have only used approx. 11% of the total memory. What do I do now? What next? Help!

Darrin

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#2 boopme

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Posted 22 January 2009 - 09:12 PM

Hello looks like you are doing too much. I know that sounds weird. Try disabling A-aquared and Ad-aware see if it speeds up.
run ATF Cleaner
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 HitSquad

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Posted 23 January 2009 - 09:35 AM

Hi Darrin, welcome to BC. :thumbsup:

boopme said:

Hello looks like you are doing too much. I know that sounds weird.


Doesn't sound weird to me.

MacAfee is a pig and Spybot's "teatimer" is also.
If you do a standard install on all this anti-everything software you have installed, it's going to kill your system.
boopme is correct in that you're going to need to temporarily disable this stuff to see if one or more is causing the majority of the slowdown. I assume this slowdown is not confined to just the net?
Now I have a really strange question. Is this a Dell Laptop and do you know "Jess"?
If both are "yes", please PM me. :flowers:

#4 merendarrin

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Posted 23 January 2009 - 02:44 PM

I ran the ATF Cleaner, which is apparently quite like C-Cleaner. I disabled A-squared and Adaware. ( removed Adaware. ) The computer is slowest when online, but offline is still not as quick as I believe it should be. After doing the above, I have not noticed any change in the performance. I have also stopped the Spybot teatimer as well. Should I go back to AVG and remove McAfee or is there a better free anti-virus available? What now?

#5 DoesNotCompute

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Posted 23 January 2009 - 03:14 PM

I have seen many systems with some type of free McAfee installed that run as slow as a fat kid doing the mile. I would start there and you may also want to look for remnants of previous software such as AVG that were not fully removed. Check the currently running processes for anything that looks like an old AV or spyware app and also check start-up through MSCONFIG for any traces or "bloating" of startup programs. You can also check to insure you don't have a process hog (I saw your comment about checking the memory) or run a more complete process identifier tool (I forget which one I used to use, but I am sure someone here can suggest one).

Edited by DoesNotCompute, 23 January 2009 - 03:15 PM.


#6 merendarrin

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Posted 23 January 2009 - 06:13 PM

I have ran through a process identifier and tried to remove all that I no longer needed. I uninstalled McAfee and logged on with no protection (!) for just a bit, and I did not notice any change. I am now downloading AVG once more. I just don't get why it's moving so slow. I've done a speed test at speakeasy.net and it says I'm getting 1.6kbps...supposed to be getting "up to" 3.0, but aside from this issue, it just doesn't seem to be moving well at all. I'm not a speed junkie, but I know that it's worked faster in the past with a lower kbps. Working on the msconfig next, but my faith is waning!

#7 merendarrin

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Posted 24 January 2009 - 07:17 PM

I went through my msconfig and didn't really find much there. All I know is that after I've done all that is suggested, sometimes it still takes up to 30sec. to open my email at Yahoo. I am on AVG now, but shows no difference in performance. What to do?

Edited by merendarrin, 24 January 2009 - 07:18 PM.


#8 boopme

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Posted 24 January 2009 - 09:29 PM

Hello ,, How much Ram is installed? what are the Total space and Free space on the hard drive?
You do have at least AVG installed as a A/V correct?
I'm going to move this from XP to the Am I Infected forum so we can run a malware scan..

Please run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 merendarrin

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Posted 25 January 2009 - 11:04 AM

RAM is 512mb
Total Space on Hard Drive is 70.9
Total Free Space is 57.5

I had a point this morning that it took over 1 minute to delete 2 emails!!! Aaaarrrgggghhhhh!

Here is the log file from MBAM;

Malwarebytes' Anti-Malware 1.33
Database version: 1691
Windows 5.1.2600 Service Pack 3

1/25/2009 10:01:29 AM
mbam-log-2009-01-25 (10-01-29).txt

Scan type: Quick Scan
Objects scanned: 48802
Time elapsed: 5 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cpnprt2.cid (Adware.Agent) -> Quarantined and deleted successfully.

#10 merendarrin

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Posted 28 January 2009 - 03:37 PM

From my support center days, I remembered how to ping an IP address so I thought I'd try that. I found some google data center ip's and pinged them. Most of them worked well, but one of them came back as timed out. So then I went to
www.all-nettools.com and did a traceroute on my own ip address, and this is what the report says:

Traceroute 69.152.67.48 (adsl-69-152-67-48.dsl.spfdmo.swbell.net)
Hop IP Address Hostname Average RTT1
3 TenGigabitEthernet7-2.ar5.CHI1.gblx.net (207.138.112.145) 13.624 ms 13.207 ms 13.201 ms
1 192.168.1.41 192.168.1.41 0.78 ms
4 te4-2-10G.ar2.CHI2.gblx.net (67.17.106.134) 13.925 ms 13.914 ms 14.027 ms
2 207.138.112.145 TenGigabitEthernet7-2.ar5.CHI1.gblx.net 13.34 ms
5 ex2-g7-0.eqchil.sbcglobal.net (151.164.248.17) 42.764 ms 182.022 ms 125.055 ms
3 67.17.106.134 te4-2-10G.ar2.CHI2.gblx.net 13.96 ms
6 151.164.93.74 (151.164.93.74) 41.811 ms 41.994 ms 42.219 ms
4 151.164.248.17 ex2-g7-0.eqchil.sbcglobal.net 116.61 ms
7 dist1-vlan30.spfdmo.sbcglobal.net (151.164.88.228) 41.796 ms 42.148 ms 42.125 ms
5 151.164.93.74 151.164.93.74 42.01 ms
8 rback5-g1-1.spfdmo.sbcglobal.net (75.34.83.39) 46.687 ms 42.191 ms 42.259 ms
6 151.164.88.228 dist1-vlan30.spfdmo.sbcglobal.net 42.02 ms
9 * * *
7 75.34.83.39 rback5-g1-1.spfdmo.sbcglobal.net 43.71 ms
10 * * *
8 Time-out
11 * * *
9 Time-out
10 Time-out
11 Destination host unreachable

This took approx. 3 minutes. I ran a second traceroute with the following results:
note: on this second test, after waiting three minutes again, I stopped the process.

Traceroute 69.152.67.48 (adsl-69-152-67-48.dsl.spfdmo.swbell.net)
Hop IP Address Hostname Average RTT1
3 TenGigabitEthernet7-2.ar5.CHI1.gblx.net (207.138.112.145) 13.586 ms 13.821 ms 13.812 ms
1 192.168.1.41 192.168.1.41 0.86 ms
4 te4-2-10G.ar2.CHI2.gblx.net (67.17.106.134) 13.848 ms 13.793 ms 13.926 ms
2 207.138.112.145 TenGigabitEthernet7-2.ar5.CHI1.gblx.net 13.74 ms
5 ex2-g7-0.eqchil.sbcglobal.net (151.164.248.17) 13.624 ms 13.769 ms 13.885 ms
3 67.17.106.134 te4-2-10G.ar2.CHI2.gblx.net 13.86 ms
6 151.164.93.74 (151.164.93.74) 41.793 ms 41.838 ms 41.815 ms
4 151.164.248.17 ex2-g7-0.eqchil.sbcglobal.net 13.76 ms
7 dist1-vlan30.spfdmo.sbcglobal.net (151.164.88.228) 41.944 ms 42.141 ms 41.997 ms
5 151.164.93.74 151.164.93.74 41.82 ms
8 rback5-g1-1.spfdmo.sbcglobal.net (75.34.83.39) 41.757 ms 41.945 ms 41.941 ms
6 151.164.88.228 dist1-vlan30.spfdmo.sbcglobal.net 42.03 ms
9 * * *
7 75.34.83.39 rback5-g1-1.spfdmo.sbcglobal.net 41.88 ms
10 * * *
8 Time-out
11 * * *
9 Time-out

I have continued to PING the IP's listed above and they all come back 4=sent, 4=rec'd, 0=lost. However, when trying to PING my own IP at all-net tools.com I rec'd the following result:

Ping 69.152.67.48 (adsl-69-152-67-48.dsl.spfdmo.swbell.net)
4 packets transmitted, 0 packets received, 100% packet loss
Host unreachable

I continue to have pronounced delays when opening pages and emails. All AVG scans come back clean. All spyware scans come back clean.




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