Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

computer crashed and cannot get safe mode to work


  • Please log in to reply
4 replies to this topic

#1 ann40

ann40

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:04 PM

Posted 22 January 2009 - 12:26 PM

Hi my son crashed his computer yesterday :thumbsup: I tried all morning to get this computer to work, with no luck...This is my problem..
1. computer starts up but when it is on the windows screen the icons just keep flashing and it will not do anything.
2 I tried to start in safe mode but a box keeps popping up saying run in safe mode or run system repair. I click both of them but with the system repair one It only goes back one day and will not run anyway, then when I click the open up in safe mode it just keeps flashing the icons, I cannot click on any of them.
3. Now after all that my new problem is, the stupid thing does not see my mouse or keyboard. I can move the keyboard in the bios screen but that is it. when I run it in normal or safe mode I cannot click on anything the mouse will NOT WORK.. I am about to give up..... MY head is killing me.... I have search on line all over just so I did not have to come here to bug anyone.... I did not have anywhere else to look... if anyone has anyideas let me know and I ill try anything...

Thanks,
Anna


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:09:04 PM

Posted 22 January 2009 - 03:30 PM

Do you have an original Windows CD where you can do a repair install?
If this is a retail unit, you might consider a recovery reinstallation. Of course you will lose all the information on it.
You can also try a UBCD. It has several applications on it including some anti=virus tools
http://www.ultimatebootcd.com/

Edited by garmanma, 22 January 2009 - 03:31 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 ann40

ann40
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:04 PM

Posted 22 January 2009 - 04:04 PM

No the windows CD is in the computer, don't no where.. Dell does not give you the CD when you buy a computer from them, they hide it in the computer so a non-computer people can't find it...

Oh well I tried everything, with out the mouse and keyboard I cannot do anything...I can go into the bios and the keyboard works but that is the only place it works.. My son must have really downloaded a bad virus..


#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:09:04 PM

Posted 22 January 2009 - 05:17 PM

All the way at the bottom of the page is a link to request replacement CD's. The last time I used it there was no charge
http://support.dell.com/support/topics/glo...lang=en&cs=
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 ann40

ann40
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:04 PM

Posted 22 January 2009 - 07:33 PM

THANK YOU!!!!!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users