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Flashing Hour Glass


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#1 cap2587

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Posted 22 January 2009 - 11:18 AM

I am trying to remove some virus/spyware from my friends Dell Desktop computer. He has lots of pop ups. Seems like most of the spyware detection programs I ran all said Trojan Vundo. I performed some scans in safe mode (spyware Dr, Dr Web Cure it, Malwarebytes. This seemed to really help. However, when I rebooted into Windows again I noticed that the Hour Glass symbol keeps flashing. In my last AVG scan there was no infections and the computer seems to be rid of malware. Do you think the hourglass continuing to flash is related to my malware problem or something else. Any advice would be appreciated.

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#2 garmanma

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Posted 22 January 2009 - 03:22 PM

Use normal mode and run Mbam again
------------------------------


Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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#3 cap2587

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Posted 22 January 2009 - 07:48 PM

I ran Malwarebytes again in Normal mode. It came up with 3 infections and I removed them. I will post the log below. I was probably nieve to think that I could remove Trojan Vundo without a struggle. While I was running the scan AVG was popping up saying threat detected, Trojan Vundo. I sent it to the vault and removed it. Hour glass is still flashing and I think the Virus/spyware is still around. Appreciate your help and let me know what the next step is.

Malwarebytes' Anti-Malware 1.33
Database version: 1682
Windows 5.1.2600 Service Pack 3

1/22/2009 7:42:26 PM
mbam-log-2009-01-22 (19-42-26).txt

Scan type: Full Scan (C:\|)
Objects scanned: 97634
Time elapsed: 44 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 22 January 2009 - 09:16 PM

Let's try a different one


[/color][/url][/b] by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 cap2587

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Posted 23 January 2009 - 08:27 AM

Thanks for your help Garmanma. I did everything you told me to do. Used ATF cleaner to get rid of selected files. Then I ran the Superantispyware in safe mode. The 1st time I ran it, for some reason I could not find the log file, maybe I did something wrong. Second time worked fine. I still have the flashing hourglass! Is there any chance that this may not be related to spyware/malware. How do you truly know when you have really removed Trojan Vundo for good.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/23/2009 at 00:54 AM

Application Version : 4.25.1012

Core Rules Database Version : 3723
Trace Rules Database Version: 1697

Scan type : Complete Scan
Total Scan Time : 01:39:11

Memory items scanned : 312
Memory threats detected : 0
Registry items scanned : 6342
Registry threats detected : 1
File items scanned : 53521
File threats detected : 0

Trojan.Fake-Alert/Trace
HKU\S-1-5-21-3316989297-219124711-1188864534-1006\SOFTWARE\Microsoft\fias4013

#6 garmanma

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Posted 23 January 2009 - 04:40 PM

How do you truly know when you have really removed Trojan Vundo for good.

The only 100% way is a low-level format and a re-installation

What are you using, XP or Vista
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 cap2587

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Posted 23 January 2009 - 07:39 PM

I am running XP home edition. What exactly do you mean by a low level format and reinstillation. You talking about a repair insillation of XP. If I run a few of the anti-spyware/malware programs in normal mode and the results are clean, do you think that means the virus has gone. What do you think is causing my hour glass to constantly flash and how would I get rid of this. The CPU usage is hovering around 30%, isn't this a little high? Really appreciate you staying with me on this issue.

#8 garmanma

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Posted 24 January 2009 - 06:36 PM

What exactly do you mean by a low level format and reinstillation.

I'm talking about erasing the hard drive and starting over from scratch. You said "truly know"

The CPU usage is hovering around 30%

In Task Manager, what processes are using all of the cycles in the CPU

When I started helping you I wasn't aware you have a HJT log in the Misplaced log sub-forum:
http://www.bleepingcomputer.com/forums/ind...p;#entry1099449
It was placed there because you posted it in the wrong forum

Would you rather pursure that option or continue on?
We may end up going that route anyways.

If we are going to continue try SDFix:
---------------------------------
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.
-----------------------

Be sure to check out Task Manager and tell me what processes are hogging the CPU
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 cap2587

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Posted 25 January 2009 - 08:49 AM

Garmanma,

Thanks for all your help! I will stay with you until we have a resolution or you get sick of helping me. Do you think a repair install would get rid of any malware/spyware and resolve the flashing hour glass issue. Sounds like you said recovery was the only way to truly know if it's fixed.

Processes running
System: 60,404 K
avgrsx.exe 47,680 K
svchost.exe 27,140 K
explorer.exe 24,000 K
wmpnetwk.exe 17,896
sbamsvc.exe 17,042 K
DAP.exe 14,132 K
mediaServer.exe 11,736 K

Total CPU usage of 21%

Below is the log from SDFix

SDFix: Version 1.240
Run by Administrator on Sun 01/25/2009 at 08:30 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat - Contains Links to Malware Sites! - Deleted
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat - Contains Links to Malware Sites! - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-25 08:35:11
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:ęTorrent"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"
"C:\\Program Files\\SopCast\\SopCast.exe"="C:\\Program Files\\SopCast\\SopCast.exe:*:Enabled:SopCast Main Application"
"C:\\Program Files\\SopCast\\adv\\SopAdver.exe"="C:\\Program Files\\SopCast\\adv\\SopAdver.exe:*:Enabled:SopCast Adver"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\SpeedBit Video Accelerator\\VideoAccelerator.exe"="C:\\Program Files\\SpeedBit Video Accelerator\\VideoAccelerator.exe:*:Enabled:VideoAccelerator"
"C:\\Program Files\\DAP\\DAP.exe"="C:\\Program Files\\DAP\\DAP.exe:*:Enabled:Download Accelerator Plus (DAP)"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\WINDOWS\\SYSTEM32\\logonui.exe"="C:\\WINDOWS\\SYSTEM32\\logonui.exe:*:Enabled:logonui"
"C:\\WINDOWS\\SYSTEM32\\winlogon.exe"="C:\\WINDOWS\\SYSTEM32\\winlogon.exe:*:Enabled:winlogon"
"C:\\WINDOWS\\explorer.exe"="C:\\WINDOWS\\explorer.exe:*:Enabled:Explorer"
"C:\\Program Files\\TVersity\\Media Server\\MediaServer.exe"="C:\\Program Files\\TVersity\\Media Server\\MediaServer.exe:*:Enabled:TVersity Media Server"
"C:\\Program Files\\AVG\\AVG8\\avgemc.exe"="C:\\Program Files\\AVG\\AVG8\\avgemc.exe:*:Enabled:avgemc.exe"
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"
"C:\\Program Files\\AVG\\AVG8\\avgnsx.exe"="C:\\Program Files\\AVG\\AVG8\\avgnsx.exe:*:Enabled:avgnsx.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :

#10 garmanma

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Posted 25 January 2009 - 11:32 AM

How is it now after that last scan?

Processes running
System: 60,404 K
avgrsx.exe 47,680 K
svchost.exe 27,140 K
explorer.exe 24,000 K
wmpnetwk.exe 17,896
sbamsvc.exe 17,042 K
DAP.exe 14,132 K
mediaServer.exe 11,736 K

What does it show under the CPU column?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 cap2587

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Posted 25 January 2009 - 12:30 PM

The computer seems to be running pretty good. No annoying pop-ups on the Internet. I would be surprised if the majority of the spyware/malware hasn't benn removed already. If I could just get rid of the hour glass flashing next to the cursor I would be happy.

In the CPU column:

System Idol Processor 71
Videoaccelerator 22
csrss.exe 5
taskmgr.exe 3

What should a normal CPU % be when your system is idol (not running Internet or a scan of some kind). Thanks

#12 garmanma

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Posted 25 January 2009 - 02:22 PM

This is just a hunch. I would uninstall the Video Accelerator software you're using and see if that makes a difference
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 cap2587

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Posted 25 January 2009 - 07:39 PM

I uninstalled the Video Installer Add on in Mozilla. I am comparing the CPU usage on this computer(desktop)vs my laptop. Both seem to have roughly the same programs running and %, about 35 processes running altogether. For some reason the laptop's CPU goes b/w 0-5% and the desktop is b/w 20-30%. What would cause this difference. Seems like the Desktop is running pretty good with no sign of past Trojan Vundo. I wish I could juts get rid of the flashing Hourglass next to my cursor. Would a repair install fix this problem. Appreciate your quick responses. Thanks.

#14 cap2587

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Posted 25 January 2009 - 10:56 PM

Garmanma, Your a Genius! I asked my friend about this Video Accelerator program and he told me it was a Firefox add on. I uninstalled the add on, but nothing happened. Stupid me did not realize it was downloaded as well until I checked add/remove programs. Once I uninstalled the program from the computer, it completely removed the flashing hour glass. It also has kept my CPU usage to around 2-5% when system is idol. Must have been spiking the CPU usage. Thanks so much for all your help on my issue.

I did just post my Hijack this log on the forum a few minutes ago as I was so frustrated and would hope someone would see something. I think my issues with my friends PC are gone and I can return his computer to him in a healthy condition. I love this forum.

#15 Orange Blossom

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Posted 26 January 2009 - 08:26 PM

Topic reopened and HiJack This log closed at cap2587's request. ~ OB
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