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Computer is very slow when connected to internet


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12 replies to this topic

#1 raynleila

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Posted 22 January 2009 - 05:23 AM

Hello, my comp is currently running on windows xp professional. When I am connected to the internet my computer will hang and the startup bar and icon will not appear (just a black background). when I choose to start in the safe mode with networking, i am able to access the internet but my comp is very crappy and the internet explorer will sometime close by itself. When i try to open firefox, my comp will sometimes hang. When i'm not connected to internet my comp is fine.

I had done an ad-aware scan, avast! Antivirus free ver. scan and a ccleaner scan. When i run the avast, there is virus detected and i chose move to chest. I had also clear all my temporary internet file, cookies etc.

Can someone tell me what when wrong?

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#2 dc3

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Posted 22 January 2009 - 06:24 AM

Hi raynleila, and welcome to BleepingComputer.

It sounds like you may have a infection. I will request that this topic be moved to the Am I Infected forum where you can receive proper instructions on how to take care of this.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 garmanma

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Posted 22 January 2009 - 09:11 AM

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

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#4 raynleila

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Posted 22 January 2009 - 09:33 AM

hi, thanx for the reply. i am not able to access internet on normal mode cause desktop does not show up hence i run the scan in safe mode with networking. There seem to be no sound on my comp too.

the result is below:

Malwarebytes' Anti-Malware 1.33
Database version: 1676
Windows 5.1.2600 Service Pack 2

1/22/2009 10:23:09 PM
mbam-log-2009-01-22 (22-23-09).txt

Scan type: Quick Scan
Objects scanned: 48023
Time elapsed: 6 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\sysdrv32 (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\sysdrv32 (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sysdrv32 (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sysdrv32 (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSMHelp (Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\sysdrv32.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.

#5 garmanma

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Posted 22 January 2009 - 05:06 PM

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 raynleila

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Posted 22 January 2009 - 08:13 PM

Here's the new log

Malwarebytes' Anti-Malware 1.33
Database version: 1682
Windows 5.1.2600 Service Pack 2

1/23/2009 9:12:38 AM
mbam-log-2009-01-23 (09-12-38).txt

Scan type: Full Scan (C:\|)
Objects scanned: 88305
Time elapsed: 33 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Thunder Network\WebThunder\ThunderLoader\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP46\A0006313.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP57\A0014242.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP57\A0014264.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP57\A0014272.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP57\A0014313.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP57\A0014343.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP58\A0014387.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP58\A0014425.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP58\A0014454.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP58\A0014502.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP59\A0014554.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP59\A0014718.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP59\A0015849.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP62\A0035344.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{310696ED-848A-4791-A959-47F42427DEDA}\RP62\A0035345.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.

#7 garmanma

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Posted 22 January 2009 - 09:27 PM

Let's try turning off System Restore and run mbam one more time

Please reboot the computer
Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan
After scan click Remove Selected, Post new scan log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 raynleila

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Posted 23 January 2009 - 02:26 AM

The new result:
Malwarebytes' Anti-Malware 1.33
Database version: 1682
Windows 5.1.2600 Service Pack 2

1/23/2009 3:24:55 PM
mbam-log-2009-01-23 (15-24-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 78997
Time elapsed: 34 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 garmanma

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Posted 23 January 2009 - 04:24 PM

Try this next scan then let me know how it is running for you
-----------------------------------


Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 raynleila

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Posted 24 January 2009 - 12:12 AM

When i'm in normal mode, the startup bar show up but there is no response from the start button. I'm also unable to open other applications, the green light on my laptop keep flashing non-stop.

The result from DrWeb
ttpsetup.exe\files/BaiduBar.dll;C:\Documents and Settings\Administrator\Desktop\ttpsetup.exe;Adware.Baidu.304;;
ttpsetup.exe;C:\Documents and Settings\Administrator\Desktop;Archive contains infected objects;Moved.;
KwMusic_force2.0.8.7_UG1;C:\Program Files\KWMUSIC\update;Trojan.MulDrop.3631;Deleted.;
strun.exe;C:\WINDOWS\system32;Tool.StartupRun.122;Incurable.Moved.;

Edited by raynleila, 24 January 2009 - 12:14 AM.


#11 garmanma

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Posted 24 January 2009 - 01:18 PM

I'm going to suggest that you follow the instructions and prepare a HJT log, here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the proper form here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Our team members are rather busy, so it may take a while to get to you
Be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 raynleila

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Posted 24 January 2009 - 09:55 PM

Hi, thanks for the help. I will post a new topic.

#13 Orange Blossom

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Posted 24 January 2009 - 10:51 PM

Hello raynleila,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/197893/computer-freezes-at-startup/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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