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Spyware problems


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#1 lchunk

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Posted 25 May 2005 - 11:34 AM

Hi anyone,

We have a dell computer at a fire station which has 15 users. Most of use the computer to surf the internet. We have picked up the following spyware and have been unable to get rid of it.

Shopathome
transponder.abetterinternet.aurora
midaddle
ie plugin

We have run the microsoft beta antispyware which has found and apparently removed the spyware, but it just reloads itself somehow and removing it is beyond our scope of knowledge.

We have Windows XP.

Please help. Todd

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#2 tg1911

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Posted 25 May 2005 - 07:56 PM

Are you using these basic security programs?
(They're all free.)

aČ free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
Ad-Aware - A good program similar to SpyBot S & D.
Spybot S&D - Detects and removes spyware, of different types, from your computer.
SpywareBlaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard - A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

If not, you need to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...

Download them, update them, and then run them.

Important:
Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.

If that doesn't help, then:

Read the pinned post in the HijackThis forum, here
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 Enthusiast

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Posted 25 May 2005 - 08:10 PM

Do you have a system restore date that existed before the infection?

If so, use it.

If not, shut system restore off and then rerun the Microsoft Beta scan along with those tg1911 suggested.

Here's another that was recommended on the Microsoft Security Bulletin today which seems quite effective:

http://www.download.com/ZeroSpyware-Limite...feed&jump=winmp




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