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Can't get rid of Vundo Variant on my laptop


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#1 burnie1503

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Posted 21 January 2009 - 06:32 PM

My kids laptop (running Windows XP) is infected with a Vundo Variant spyware. I'm not sure what they downloaded and installed, but Super AntiSpyware can only find it. It re-installs itself upon restart. My computer experience is novice at best, so please use layman terms and explain all steps clearly. I've read a few posts here already about this topic, but need personal assistance to help me remove this spyware. Tell me what you need to know to get me started. Thanks in advance, Burnie 1503

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#2 boopme

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Posted 21 January 2009 - 06:45 PM

Hi and welcome ...Please run these

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now MBam
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 burnie1503

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Posted 21 January 2009 - 07:09 PM

here's the log you requested...
Malwarebytes' Anti-Malware 1.33
Database version: 1675
Windows 5.1.2600 Service Pack 3

1/21/2009 7:07:21 PM
mbam-log-2009-01-21 (19-07-21).txt

Scan type: Quick Scan
Objects scanned: 54102
Time elapsed: 6 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 9
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3cae74aa-2d7f-4362-8db1-7c80f47e03c5} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3cae74aa-2d7f-4362-8db1-7c80f47e03c5} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2178f3fb-2560-458f-bdee-631e2fe0dfe4} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b5141620-c2b2-4d95-9f0f-134d99c87ab0} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3cae74aa-2d7f-4362-8db1-7c80f47e03c5} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

#4 boopme

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Posted 21 January 2009 - 07:57 PM

Ok that was good. Did you run Super from your regular user account also and from Safe mode? If not please do. I 'll post the instructions anyway. Then run MBam again.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 burnie1503

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Posted 22 January 2009 - 09:45 AM

Here's the SUPER log from my first scan with the regular user account.
When I did the second scan in SAFE Mode no infections were found.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/22/2009 at 07:09 AM

Application Version : 4.25.1012

Core Rules Database Version : 3721
Trace Rules Database Version: 1695

Scan type : Complete Scan
Total Scan Time : 00:35:17

Memory items scanned : 473
Memory threats detected : 0
Registry items scanned : 6017
Registry threats detected : 0
File items scanned : 19838
File threats detected : 35

Adware.Tracking Cookie
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@coxhsi.112.2o7[2].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@doubleclick[2].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@atdmt[2].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@atdmt[1].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@coxhsi.112.2o7[1].txt
C:\Documents and Settings\Andrea Burnside\Cookies\andrea_burnside@doubleclick[1].txt

Trojan.Dropper/Gen-SoftDev
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156895.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156896.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156961.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156962.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156963.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0158996.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162009.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162039.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162040.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162041.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162042.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162043.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162044.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162045.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162046.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162047.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162048.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162049.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162050.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162051.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162052.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162053.DLL

Adware.Vundo/Variant-ABBYY
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156897.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0156898.DLL

Adware.Vundo/Variant
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0157985.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0157986.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP275\A0157987.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{1593D9F2-BEBE-480D-9CDC-68B6495175A6}\RP276\A0162038.DLL


Here's the MBAM log...

Malwarebytes' Anti-Malware 1.33
Database version: 1675
Windows 5.1.2600 Service Pack 3

1/22/2009 9:15:24 AM
mbam-log-2009-01-22 (09-15-24).txt

Scan type: Quick Scan
Objects scanned: 57249
Time elapsed: 5 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hopefully I'm clean now and you'll give me some suggestions to tighten up my security.
When my boys first told me of the computer problem, I found that the windows firewall was turned off and Windows Update program was uninstalled. The computer was running slow with pop-ups galore along with that fake antivirus2009 warning. There was an AVVinstall shortcut on the desktop.
I think the spyware must of adjusted the settings, my boys wouldn't know how to.

Waiting for further instructions....

#6 boopme

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Posted 22 January 2009 - 11:37 AM

Hello you did well! Does this still exist? There was an AVVinstall shortcut on the desktop.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 burnie1503

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Posted 22 January 2009 - 01:41 PM

The shortcut on the desktop doesn't. When I first started to work on fixing this problem, I did a system restore back to a date I knew was before we had trouble. After the restore, the shortcut was gone and Windows Update was enabled again. Could the program still be on my computer?

#8 boopme

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Posted 22 January 2009 - 01:51 PM

Well it is posible as all those retore points listed above were infected. We left them there till the end so at least if we needed one we had one even if infected. So do one more quick scan then we'll remove all of those points.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 burnie1503

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Posted 22 January 2009 - 02:41 PM

FYI, while waiting for your last reply, I checked for Windows Updates, their were two. After rebooting from update process a window popped up saying malware dedected and removed. I viewed the log and the removed file was Trojan:Win32/Vundo.JE

Here's the latest MBAM log....

Malwarebytes' Anti-Malware 1.33
Database version: 1680
Windows 5.1.2600 Service Pack 3

1/22/2009 2:34:33 PM
mbam-log-2009-01-22 (14-34-33).txt

Scan type: Quick Scan
Objects scanned: 57726
Time elapsed: 5 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 boopme

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Posted 22 January 2009 - 02:50 PM

Well there you go!. If there are no more issues then ....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 burnie1503

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Posted 22 January 2009 - 03:33 PM

DiskClean is done, what's next?
Question for you. The changes you had me make to SUPERAntiSpyware in the beginning, remove check "start when windows starts" and all the others, Do I leave those settings as changed or go back to defaults? I hope I'm not getting ahead of you. I really appreiciate what you've done for me so far.

#12 boopme

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Posted 22 January 2009 - 04:21 PM

hey burrnie.. Those are the most pevalent locations for malware. It also makes the scan faster. For a weekly scan you can use the Quick scan and monthly a full. Mbam is always quick from normal mode unless you have multiple drives.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 burnie1503

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Posted 22 January 2009 - 04:42 PM

Thanks Boopme, I'll take that as a "leave settings as changed. You've been a GREAT help! Any words of wisdom on how to protect my computer from getting infected again? We are using the Windows firewall ( I know there has to be something better) and a secured wireless connection through our Linksys router.

#14 boopme

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Posted 22 January 2009 - 05:07 PM

You're welcome there burnie,glad to help.
Let's see,well first read these items by our quietman7,they're are good! See post 17... Tips to protect yourself against malware and reduce the potential for re-infection:

Then go to our freeware link and install SpywareBlaster.
http://www.bleepingcomputer.com/forums/topic3616.html

There is a firewall there i like also. It takes abit to get used to at first.but it is very good. Comodo firewall, During install remember to UNcheck install Comodo antivirus,that is unless you want to replace yours.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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