Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

System Tools-System Information-Not Working


  • Please log in to reply
3 replies to this topic

#1 sckasf

sckasf

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:38 PM

Posted 21 January 2009 - 03:20 PM

Hello ol wise ones! I recently encountered a weird problem when I try to run my System Information from my System Tools menu as well as going Start-Help and Support. I get the following message when I attempt to access it. Any suggestions?

Windows cannot open Help and Support because a system service is not running.
To Fix this problem, start the service named 'Help and Support'

Thank you so much

Scott

BC AdBot (Login to Remove)

 


#2 tork

tork

  • Members
  • 718 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:here
  • Local time:10:38 PM

Posted 21 January 2009 - 04:37 PM

Help and Support Error - Service not started

#3 sckasf

sckasf
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:10:38 PM

Posted 22 January 2009 - 01:40 PM

How do i start the service? Thank you kindly! :thumbsup:

#4 tork

tork

  • Members
  • 718 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:here
  • Local time:10:38 PM

Posted 22 January 2009 - 06:29 PM

Hi sckasf,

Sorry about that bungled link above :thumbsup: - I thought I checked it, obviously not, so it should be
Help and Support Error - Service Not Started http://windowsxp.mvps.org/helpsvc.htm

To resolve the problem, Start the Help and Support Center service and set it to Automatic. Follow these steps:

*

Click Start, Run and type Services.msc
*

Double-click Help and Support
*

Set the Startup type to Automatic
*

Start the Service

If the Help and Support service is missing in the Services.msc listing, this may be due to accidental deletion of a registry key. Download helpsvc.zip file and unzip the contents. Extract helpsvc.reg to the Desktop and double-click to merge the contents to the registry. This restores the Help and Support service entry.


http://windowsxp.mvps.org/helpsvc.htm


tork

Edited by tork, 22 January 2009 - 08:01 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users