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Laptop keeps re-starting

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1 reply to this topic

#1 2yyiam


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Posted 21 January 2009 - 12:35 PM

My laptop has become infected! Either from a website or from a torrent I downloaded.

Initially a ballon popped up saying the CPU memory was being overused, suggesting I scan for malware. I tried to run SUPERAntiSpyware but after detecting some Trojans and malware when it tried to delete/fix the threats it would freeze.

I then re-started the laptop and immediately the internet stopped working, I couldn't access any webpages. I then re-started it again and a message box titled "Error" came up saying the "File is incomplete or corrupt". I pressed on ok and then the screen went blue with a load of txt and before I could read it automatically the laptop re-started itself.

I've tried pressing F8 during the start process, I can't get it to start in safe mode, it takes ages to load and then the laptop re-starts. I selected the option that states not to re-start if there is a system failure.

After loading up, the same error message came up, and then the blue screen - this time I was able to read it:

It states that the system needs to re-start because:
"A problem has been detected and windows has been shut down to prevent damage to your computer"


It then states to re-start in Safe mode totry and uninstall the cause of the problem, but I can't do that. It also states some code that someone maybe able to decipher:

*** STOP: 0x000000D1 (0xE1C08000, 0x00000002, 0x00000000. 0xAAF5ACC6)

Beginning dump of physical memory
Physical memory dump complete

Contact your system administrator for further assistance

Is anyone able to help me? I'm posting this from my other PC and have no idea what to do next.

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#2 Orange Blossom

Orange Blossom

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Posted 21 January 2009 - 03:29 PM

Hello 2yyiam,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/197045/infected-with-what-i-dont-know/ I have pasted in the information from the post here into that post.

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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