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needing help with problems


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3 replies to this topic

#1 smiley1124

smiley1124

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  • Local time:05:27 AM

Posted 21 January 2009 - 11:45 AM

So i once was had a virus and i think i got that taken care of from the help on here but i am still having problems so they redirected me. I am having problems not being able to do disk defragment and system restore. Also when i turn on my laptop i am having problems when i click on IE. everytime i click on it to open it says it has encountered an error and it will keep doing that for a while. eventually after waiting for a while i will try and it will open. sometimes i see a message box pop up that says dr.watson debugger or something encountered an error and needs to close.this only happens when i click on IE but doesn't happen all the time. so with that said i saw somewhere on here about the dr. watson and did the file log thing and this is what i got:



Application exception occurred:
App: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe (pid=2204)
When: 8/13/2008 @ 03:00:29.250
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: KISHA
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 14 Stepping 8
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Nakisha

*----> Task List <----*
0 System Process
4 System
844 smss.exe
892 csrss.exe
916 winlogon.exe
960 services.exe
972 lsass.exe
1136 svchost.exe
1184 svchost.exe
1328 svchost.exe
1368 svchost.exe
1492 svchost.exe
1564 svchost.exe
1792 ccSetMgr.exe
1968 ccEvtMgr.exe
1992 Explorer.EXE
172 ccProxy.exe
420 spoolsv.exe
536 AOLAcsd.exe
540 aoltsmon.exe
576 GoogleUpdaterService.exe
596 aoltpspd.exe
628 LSSrvc.exe
672 navapsvc.exe
684 NSCSRVCE.EXE
772 svchost.exe
880 USBDeviceService.exe
1264 ZuneBusEnum.exe
1300 hpqwmiex.exe
1748 alg.exe
2240 igfxtray.exe
2256 hkcmd.exe
2264 igfxpers.exe
2340 DetectorApp.exe
2388 SynTPEnh.exe
2452 HP Wireless Assistant.exe
2460 HPWuSchd2.exe
2576 ccApp.exe
2736 QPService.exe
2784 EabServr.exe
3228 jusched.exe
3348 wmiprvse.exe
3364 AOLDial.exe
3420 AOLSP Scheduler.exe
3436 RealPlay.exe
3492 qttask.exe
3684 ZuneLauncher.exe
3712 AOLHOS~1.EXE
3816 msmsgs.exe
3924 AOLServiceHost.exe
2712 SNDSrvc.exe
2756 hpqimzone.exe
3248 symlcsvc.exe
3276 HPQTOA~1.EXE
4044 wmplayer.exe
1708 imapi.exe
572 waol.exe
3536 shellmon.exe
1476 iexplore.exe
1820 wuauclt.exe
2552 wmiprvse.exe
3092 wuauclt.exe
2204 update.exe
3016 drwtsn32.exe

*----> Module List <----*
(0000000001000000 - 000000000112b000: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll

*----> State Dump for Thread Id 0x864 <----*

eax=00000000 ebx=7ffdf000 ecx=0006ffb0 edx=7c90eb94 esi=00000000 edi=00e0f034
eip=01065e2c esp=0006ffc4 ebp=0006fff0 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
function: update
01065e18 0000 add [eax],al
01065e1a 0000 add [eax],al
01065e1c 0000 add [eax],al
01065e1e 0000 add [eax],al
01065e20 0000 add [eax],al
01065e22 0000 add [eax],al
01065e24 0000 add [eax],al
01065e26 0000 add [eax],al
01065e28 0000 add [eax],al
01065e2a 0000 add [eax],al
FAULT ->01065e2c 0000 add [eax],al ds:0023:00000000=??
01065e2e 0000 add [eax],al
01065e30 0000 add [eax],al
01065e32 0000 add [eax],al
01065e34 0000 add [eax],al
01065e36 0000 add [eax],al
01065e38 0000 add [eax],al
01065e3a 0000 add [eax],al
01065e3c 0000 add [eax],al
01065e3e 0000 add [eax],al
01065e40 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0006fff0 00000000 01065e2c 00000000 78746341 update+0x65e2c

*----> Raw Stack Dump <----*
000000000006ffc4 4f 6d 81 7c 34 f0 e0 00 - 00 00 00 00 00 f0 fd 7f Om.|4...........
000000000006ffd4 05 00 00 c0 c8 ff 06 00 - e8 fb 06 00 ff ff ff ff ................
000000000006ffe4 f3 99 83 7c 58 6d 81 7c - 00 00 00 00 00 00 00 00 ...|Xm.|........
000000000006fff4 00 00 00 00 2c 5e 06 01 - 00 00 00 00 41 63 74 78 ....,^......Actx
0000000000070004 20 00 00 00 01 00 00 00 - 98 24 00 00 c4 00 00 00 ........$......
0000000000070014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000070024 01 00 00 00 06 00 00 00 - 34 00 00 00 14 01 00 00 ........4.......
0000000000070034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000070044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000070054 00 00 00 00 00 00 00 00 - 14 02 00 00 9c 01 00 00 ................
0000000000070064 00 00 00 00 5b 49 59 2d - b0 03 00 00 32 00 00 00 ....[IY-....2...
0000000000070074 e4 03 00 00 d2 02 00 00 - 00 00 00 00 e4 02 02 83 ................
0000000000070084 b8 06 00 00 46 00 00 00 - 00 07 00 00 ea 02 00 00 ....F...........
0000000000070094 00 00 00 00 d2 d5 8c d1 - ec 09 00 00 46 00 00 00 ............F...
00000000000700a4 34 0a 00 00 ea 02 00 00 - 00 00 00 00 2e ad 6a d8 4.............j.
00000000000700b4 20 0d 00 00 46 00 00 00 - 68 0d 00 00 04 03 00 00 ...F...h.......
00000000000700c4 10 00 00 00 04 00 00 00 - d4 00 00 00 02 00 00 00 ................
00000000000700d4 01 00 00 00 14 01 00 00 - 8c 0f 00 00 01 00 00 00 ................
00000000000700e4 02 00 00 00 a0 10 00 00 - 2c 03 00 00 01 00 00 00 ........,.......
00000000000700f4 04 00 00 00 cc 13 00 00 - 50 10 00 00 02 00 00 00 ........P.......

another one


Application exception occurred:
App: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe (pid=3380)
When: 8/14/2008 @ 20:52:48.328
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: KISHA
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 14 Stepping 8
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Nakisha

*----> Task List <----*
0 System Process
4 System
836 smss.exe
884 csrss.exe
908 winlogon.exe
952 services.exe
964 lsass.exe
1132 svchost.exe
1180 svchost.exe
1324 svchost.exe
1360 svchost.exe
1432 svchost.exe
1592 svchost.exe
1824 ccSetMgr.exe
1956 ccEvtMgr.exe
164 Explorer.EXE
204 ccProxy.exe
464 spoolsv.exe
564 AOLAcsd.exe
576 aoltsmon.exe
612 GoogleUpdaterService.exe
624 aoltpspd.exe
648 LSSrvc.exe
704 navapsvc.exe
708 NSCSRVCE.EXE
864 svchost.exe
1224 USBDeviceService.exe
1264 ZuneBusEnum.exe
1376 hpqwmiex.exe
2092 alg.exe
2428 igfxtray.exe
2440 hkcmd.exe
2512 igfxpers.exe
2672 DetectorApp.exe
2756 SynTPEnh.exe
2772 HP Wireless Assistant.exe
2788 HPWuSchd2.exe
2856 ccApp.exe
2892 UsrPrmpt.exe
2904 QPService.exe
2944 EabServr.exe
3148 jusched.exe
3244 AOLDial.exe
3268 AOLSP Scheduler.exe
3276 RealPlay.exe
3300 wmiprvse.exe
3320 qttask.exe
3348 ZuneLauncher.exe
3688 AOLHOS~1.EXE
3956 AOLServiceHost.exe
420 msmsgs.exe
2912 YahooMessenger.exe
2968 hpqimzone.exe
3196 SNDSrvc.exe
3660 HPQTOA~1.EXE
3856 symlcsvc.exe
1836 waol.exe
876 shellmon.exe
1832 wuauclt.exe
1888 wmiprvse.exe
672 wuauclt.exe
3380 update.exe
3716 update.exe
1968 drwtsn32.exe

*----> Module List <----*
(0000000001000000 - 000000000112b000: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll

*----> State Dump for Thread Id 0xd00 <----*

eax=00000000 ebx=7ffd4000 ecx=0006ffb0 edx=7c90eb94 esi=00000000 edi=00e0f034
eip=01065e2c esp=0006ffc4 ebp=0006fff0 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
function: update
01065e18 0000 add [eax],al
01065e1a 0000 add [eax],al
01065e1c 0000 add [eax],al
01065e1e 0000 add [eax],al
01065e20 0000 add [eax],al
01065e22 0000 add [eax],al
01065e24 0000 add [eax],al
01065e26 0000 add [eax],al
01065e28 0000 add [eax],al
01065e2a 0000 add [eax],al
FAULT ->01065e2c 0000 add [eax],al ds:0023:00000000=??
01065e2e 0000 add [eax],al
01065e30 0000 add [eax],al
01065e32 0000 add [eax],al
01065e34 0000 add [eax],al
01065e36 0000 add [eax],al
01065e38 0000 add [eax],al
01065e3a 0000 add [eax],al
01065e3c 0000 add [eax],al
01065e3e 0000 add [eax],al
01065e40 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0006fff0 00000000 01065e2c 00000000 78746341 update+0x65e2c

*----> Raw Stack Dump <----*
000000000006ffc4 4f 6d 81 7c 34 f0 e0 00 - 00 00 00 00 00 40 fd 7f Om.|4........@..
000000000006ffd4 05 00 00 c0 c8 ff 06 00 - e8 fb 06 00 ff ff ff ff ................
000000000006ffe4 f3 99 83 7c 58 6d 81 7c - 00 00 00 00 00 00 00 00 ...|Xm.|........
000000000006fff4 00 00 00 00 2c 5e 06 01 - 00 00 00 00 41 63 74 78 ....,^......Actx
0000000000070004 20 00 00 00 01 00 00 00 - 98 24 00 00 c4 00 00 00 ........$......
0000000000070014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000070024 01 00 00 00 06 00 00 00 - 34 00 00 00 14 01 00 00 ........4.......
0000000000070034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000070044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000070054 00 00 00 00 00 00 00 00 - 14 02 00 00 9c 01 00 00 ................
0000000000070064 00 00 00 00 5b 49 59 2d - b0 03 00 00 32 00 00 00 ....[IY-....2...
0000000000070074 e4 03 00 00 d2 02 00 00 - 00 00 00 00 e4 02 02 83 ................
0000000000070084 b8 06 00 00 46 00 00 00 - 00 07 00 00 ea 02 00 00 ....F...........
0000000000070094 00 00 00 00 d2 d5 8c d1 - ec 09 00 00 46 00 00 00 ............F...
00000000000700a4 34 0a 00 00 ea 02 00 00 - 00 00 00 00 2e ad 6a d8 4.............j.
00000000000700b4 20 0d 00 00 46 00 00 00 - 68 0d 00 00 04 03 00 00 ...F...h.......
00000000000700c4 10 00 00 00 04 00 00 00 - d4 00 00 00 02 00 00 00 ................
00000000000700d4 01 00 00 00 14 01 00 00 - 8c 0f 00 00 01 00 00 00 ................
00000000000700e4 02 00 00 00 a0 10 00 00 - 2c 03 00 00 01 00 00 00 ........,.......
00000000000700f4 04 00 00 00 cc 13 00 00 - 50 10 00 00 02 00 00 00 ........P.......

#3


Application exception occurred:
App: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe (pid=3488)
When: 8/15/2008 @ 03:00:29.203
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: KISHA
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 14 Stepping 8
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Nakisha

*----> Task List <----*
0 System Process
4 System
836 smss.exe
884 csrss.exe
908 winlogon.exe
952 services.exe
964 lsass.exe
1132 svchost.exe
1180 svchost.exe
1324 svchost.exe
1360 svchost.exe
1432 svchost.exe
1592 svchost.exe
1824 ccSetMgr.exe
1956 ccEvtMgr.exe
164 Explorer.EXE
204 ccProxy.exe
464 spoolsv.exe
564 AOLAcsd.exe
576 aoltsmon.exe
612 GoogleUpdaterService.exe
624 aoltpspd.exe
648 LSSrvc.exe
704 navapsvc.exe
708 NSCSRVCE.EXE
864 svchost.exe
1224 USBDeviceService.exe
1264 ZuneBusEnum.exe
1376 hpqwmiex.exe
2092 alg.exe
2428 igfxtray.exe
2440 hkcmd.exe
2512 igfxpers.exe
2672 DetectorApp.exe
2756 SynTPEnh.exe
2772 HP Wireless Assistant.exe
2788 HPWuSchd2.exe
2856 ccApp.exe
2904 QPService.exe
2944 EabServr.exe
3148 jusched.exe
3244 AOLDial.exe
3268 AOLSP Scheduler.exe
3276 RealPlay.exe
3300 wmiprvse.exe
3320 qttask.exe
3348 ZuneLauncher.exe
3688 AOLHOS~1.EXE
3956 AOLServiceHost.exe
420 msmsgs.exe
2912 YahooMessenger.exe
2968 hpqimzone.exe
3196 SNDSrvc.exe
3660 HPQTOA~1.EXE
3856 symlcsvc.exe
1836 waol.exe
876 shellmon.exe
1732 iexplore.exe
3872 iexplore.exe
456 wuauclt.exe
3212 wmiprvse.exe
220 wuauclt.exe
3488 update.exe
2272 drwtsn32.exe

*----> Module List <----*
(0000000001000000 - 000000000112b000: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll

*----> State Dump for Thread Id 0x7ac <----*

eax=00000000 ebx=7ffd7000 ecx=0006ffb0 edx=7c90eb94 esi=00000000 edi=00e0f034
eip=01065e2c esp=0006ffc4 ebp=0006fff0 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
function: update
01065e18 0000 add [eax],al
01065e1a 0000 add [eax],al
01065e1c 0000 add [eax],al
01065e1e 0000 add [eax],al
01065e20 0000 add [eax],al
01065e22 0000 add [eax],al
01065e24 0000 add [eax],al
01065e26 0000 add [eax],al
01065e28 0000 add [eax],al
01065e2a 0000 add [eax],al
FAULT ->01065e2c 0000 add [eax],al ds:0023:00000000=??
01065e2e 0000 add [eax],al
01065e30 0000 add [eax],al
01065e32 0000 add [eax],al
01065e34 0000 add [eax],al
01065e36 0000 add [eax],al
01065e38 0000 add [eax],al
01065e3a 0000 add [eax],al
01065e3c 0000 add [eax],al
01065e3e 0000 add [eax],al
01065e40 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0006fff0 00000000 01065e2c 00000000 78746341 update+0x65e2c

*----> Raw Stack Dump <----*
000000000006ffc4 4f 6d 81 7c 34 f0 e0 00 - 00 00 00 00 00 70 fd 7f Om.|4........p..
000000000006ffd4 05 00 00 c0 c8 ff 06 00 - e8 fb 06 00 ff ff ff ff ................
000000000006ffe4 f3 99 83 7c 58 6d 81 7c - 00 00 00 00 00 00 00 00 ...|Xm.|........
000000000006fff4 00 00 00 00 2c 5e 06 01 - 00 00 00 00 41 63 74 78 ....,^......Actx
0000000000070004 20 00 00 00 01 00 00 00 - 98 24 00 00 c4 00 00 00 ........$......
0000000000070014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000070024 01 00 00 00 06 00 00 00 - 34 00 00 00 14 01 00 00 ........4.......
0000000000070034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000070044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000070054 00 00 00 00 00 00 00 00 - 14 02 00 00 9c 01 00 00 ................
0000000000070064 00 00 00 00 5b 49 59 2d - b0 03 00 00 32 00 00 00 ....[IY-....2...
0000000000070074 e4 03 00 00 d2 02 00 00 - 00 00 00 00 e4 02 02 83 ................
0000000000070084 b8 06 00 00 46 00 00 00 - 00 07 00 00 ea 02 00 00 ....F...........
0000000000070094 00 00 00 00 d2 d5 8c d1 - ec 09 00 00 46 00 00 00 ............F...
00000000000700a4 34 0a 00 00 ea 02 00 00 - 00 00 00 00 2e ad 6a d8 4.............j.
00000000000700b4 20 0d 00 00 46 00 00 00 - 68 0d 00 00 04 03 00 00 ...F...h.......
00000000000700c4 10 00 00 00 04 00 00 00 - d4 00 00 00 02 00 00 00 ................
00000000000700d4 01 00 00 00 14 01 00 00 - 8c 0f 00 00 01 00 00 00 ................
00000000000700e4 02 00 00 00 a0 10 00 00 - 2c 03 00 00 01 00 00 00 ........,.......
00000000000700f4 04 00 00 00 cc 13 00 00 - 50 10 00 00 02 00 00 00 ........P.......

#4


Application exception occurred:
App: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe (pid=2584)
When: 8/15/2008 @ 04:57:11.468
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: KISHA
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 14 Stepping 8
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Nakisha

*----> Task List <----*
0 System Process
4 System
836 smss.exe
884 csrss.exe
908 winlogon.exe
952 services.exe
964 lsass.exe
1132 svchost.exe
1180 svchost.exe
1324 svchost.exe
1360 svchost.exe
1432 svchost.exe
1592 svchost.exe
1824 ccSetMgr.exe
1956 ccEvtMgr.exe
204 ccProxy.exe
464 spoolsv.exe
564 AOLAcsd.exe
576 aoltsmon.exe
612 GoogleUpdaterService.exe
624 aoltpspd.exe
648 LSSrvc.exe
704 navapsvc.exe
708 NSCSRVCE.EXE
864 svchost.exe
1224 USBDeviceService.exe
1264 ZuneBusEnum.exe
1376 hpqwmiex.exe
2092 alg.exe
3300 wmiprvse.exe
3196 SNDSrvc.exe
3856 symlcsvc.exe
1788 logonui.exe
1612 wuauclt.exe
3952 wmiprvse.exe
2592 wuauclt.exe
2584 update.exe
2612 drwtsn32.exe

*----> Module List <----*
(0000000001000000 - 000000000112b000: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll

*----> State Dump for Thread Id 0x618 <----*

eax=00000000 ebx=7ffdd000 ecx=0006ffb0 edx=7c90eb94 esi=00000000 edi=00e0f034
eip=01065e2c esp=0006ffc4 ebp=0006fff0 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
function: update
01065e18 0000 add [eax],al
01065e1a 0000 add [eax],al
01065e1c 0000 add [eax],al
01065e1e 0000 add [eax],al
01065e20 0000 add [eax],al
01065e22 0000 add [eax],al
01065e24 0000 add [eax],al
01065e26 0000 add [eax],al
01065e28 0000 add [eax],al
01065e2a 0000 add [eax],al
FAULT ->01065e2c 0000 add [eax],al ds:0023:00000000=??
01065e2e 0000 add [eax],al
01065e30 0000 add [eax],al
01065e32 0000 add [eax],al
01065e34 0000 add [eax],al
01065e36 0000 add [eax],al
01065e38 0000 add [eax],al
01065e3a 0000 add [eax],al
01065e3c 0000 add [eax],al
01065e3e 0000 add [eax],al
01065e40 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0006fff0 00000000 01065e2c 00000000 78746341 update+0x65e2c

*----> Raw Stack Dump <----*
000000000006ffc4 4f 6d 81 7c 34 f0 e0 00 - 00 00 00 00 00 d0 fd 7f Om.|4...........
000000000006ffd4 05 00 00 c0 c8 ff 06 00 - e8 fb 06 00 ff ff ff ff ................
000000000006ffe4 f3 99 83 7c 58 6d 81 7c - 00 00 00 00 00 00 00 00 ...|Xm.|........
000000000006fff4 00 00 00 00 2c 5e 06 01 - 00 00 00 00 41 63 74 78 ....,^......Actx
0000000000070004 20 00 00 00 01 00 00 00 - 98 24 00 00 c4 00 00 00 ........$......
0000000000070014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000070024 01 00 00 00 06 00 00 00 - 34 00 00 00 14 01 00 00 ........4.......
0000000000070034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000070044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000070054 00 00 00 00 00 00 00 00 - 14 02 00 00 9c 01 00 00 ................
0000000000070064 00 00 00 00 5b 49 59 2d - b0 03 00 00 32 00 00 00 ....[IY-....2...
0000000000070074 e4 03 00 00 d2 02 00 00 - 00 00 00 00 e4 02 02 83 ................
0000000000070084 b8 06 00 00 46 00 00 00 - 00 07 00 00 ea 02 00 00 ....F...........
0000000000070094 00 00 00 00 d2 d5 8c d1 - ec 09 00 00 46 00 00 00 ............F...
00000000000700a4 34 0a 00 00 ea 02 00 00 - 00 00 00 00 2e ad 6a d8 4.............j.
00000000000700b4 20 0d 00 00 46 00 00 00 - 68 0d 00 00 04 03 00 00 ...F...h.......
00000000000700c4 10 00 00 00 04 00 00 00 - d4 00 00 00 02 00 00 00 ................
00000000000700d4 01 00 00 00 14 01 00 00 - 8c 0f 00 00 01 00 00 00 ................
00000000000700e4 02 00 00 00 a0 10 00 00 - 2c 03 00 00 01 00 00 00 ........,.......
00000000000700f4 04 00 00 00 cc 13 00 00 - 50 10 00 00 02 00 00 00 ........P.......

#5


Application exception occurred:
App: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe (pid=2384)
When: 8/16/2008 @ 03:00:36.687
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: KISHA
User Name: SYSTEM
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 14 Stepping 8
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Nakisha

*----> Task List <----*
0 System Process
4 System
836 smss.exe
884 csrss.exe
908 winlogon.exe
952 services.exe
964 lsass.exe
1128 svchost.exe
1176 svchost.exe
1320 svchost.exe
1364 svchost.exe
1424 svchost.exe
1560 svchost.exe
1868 ccSetMgr.exe
1992 Explorer.EXE
2012 ccEvtMgr.exe
204 ccProxy.exe
464 spoolsv.exe
576 aoltsmon.exe
612 GoogleUpdaterService.exe
632 LSSrvc.exe
660 navapsvc.exe
672 aoltpspd.exe
692 NSCSRVCE.EXE
1080 svchost.exe
1248 USBDeviceService.exe
1284 ZuneBusEnum.exe
1404 hpqwmiex.exe
2424 alg.exe
2616 igfxtray.exe
2624 hkcmd.exe
2660 igfxpers.exe
2780 DetectorApp.exe
2816 SynTPEnh.exe
2868 HP Wireless Assistant.exe
2908 HPWuSchd2.exe
2960 ccApp.exe
3132 QPService.exe
3260 EabServr.exe
3504 jusched.exe
3516 wmiprvse.exe
3600 AOLSP Scheduler.exe
3608 RealPlay.exe
3804 qttask.exe
3944 ZuneLauncher.exe
1576 msmsgs.exe
1964 iexplore.exe
3452 hpqimzone.exe
3580 SNDSrvc.exe
4048 symlcsvc.exe
3788 HPQTOA~1.EXE
488 YahooMessenger.exe
2252 waol.exe
3752 AOLAcsd.exe
2120 shellmon.exe
2236 aolsoftware.exe
868 wmplayer.exe
2116 BearShare.exe
716 wuauclt.exe
3768 wmiprvse.exe
1044 wuauclt.exe
2384 update.exe
2084 drwtsn32.exe

*----> Module List <----*
(0000000001000000 - 000000000112b000: C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll

*----> State Dump for Thread Id 0xd08 <----*

eax=00000000 ebx=7ffd5000 ecx=0006ffb0 edx=7c90eb94 esi=00000000 edi=00e0f034
eip=01065e2c esp=0006ffc4 ebp=0006fff0 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Module load completed but symbols could not be loaded for C:\WINDOWS\SoftwareDistribution\Download\1e354442629d28d789283ed99200860a\update\update.exe
function: update
01065e18 0000 add [eax],al
01065e1a 0000 add [eax],al
01065e1c 0000 add [eax],al
01065e1e 0000 add [eax],al
01065e20 0000 add [eax],al
01065e22 0000 add [eax],al
01065e24 0000 add [eax],al
01065e26 0000 add [eax],al
01065e28 0000 add [eax],al
01065e2a 0000 add [eax],al
FAULT ->01065e2c 0000 add [eax],al ds:0023:00000000=??
01065e2e 0000 add [eax],al
01065e30 0000 add [eax],al
01065e32 0000 add [eax],al
01065e34 0000 add [eax],al
01065e36 0000 add [eax],al
01065e38 0000 add [eax],al
01065e3a 0000 add [eax],al
01065e3c 0000 add [eax],al
01065e3e 0000 add [eax],al
01065e40 0000 add [eax],al

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0006fff0 00000000 01065e2c 00000000 78746341 update+0x65e2c

*----> Raw Stack Dump <----*
000000000006ffc4 4f 6d 81 7c 34 f0 e0 00 - 00 00 00 00 00 50 fd 7f Om.|4........P..
000000000006ffd4 05 00 00 c0 c8 ff 06 00 - e8 fb 06 00 ff ff ff ff ................
000000000006ffe4 f3 99 83 7c 58 6d 81 7c - 00 00 00 00 00 00 00 00 ...|Xm.|........
000000000006fff4 00 00 00 00 2c 5e 06 01 - 00 00 00 00 41 63 74 78 ....,^......Actx
0000000000070004 20 00 00 00 01 00 00 00 - 98 24 00 00 c4 00 00 00 ........$......
0000000000070014 00 00 00 00 20 00 00 00 - 00 00 00 00 14 00 00 00 .... ...........
0000000000070024 01 00 00 00 06 00 00 00 - 34 00 00 00 14 01 00 00 ........4.......
0000000000070034 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000070044 00 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 ................
0000000000070054 00 00 00 00 00 00 00 00 - 14 02 00 00 9c 01 00 00 ................
0000000000070064 00 00 00 00 5b 49 59 2d - b0 03 00 00 32 00 00 00 ....[IY-....2...
0000000000070074 e4 03 00 00 d2 02 00 00 - 00 00 00 00 e4 02 02 83 ................
0000000000070084 b8 06 00 00 46 00 00 00 - 00 07 00 00 ea 02 00 00 ....F...........
0000000000070094 00 00 00 00 d2 d5 8c d1 - ec 09 00 00 46 00 00 00 ............F...
00000000000700a4 34 0a 00 00 ea 02 00 00 - 00 00 00 00 2e ad 6a d8 4.............j.
00000000000700b4 20 0d 00 00 46 00 00 00 - 68 0d 00 00 04 03 00 00 ...F...h.......
00000000000700c4 10 00 00 00 04 00 00 00 - d4 00 00 00 02 00 00 00 ................
00000000000700d4 01 00 00 00 14 01 00 00 - 8c 0f 00 00 01 00 00 00 ................
00000000000700e4 02 00 00 00 a0 10 00 00 - 2c 03 00 00 01 00 00 00 ........,.......
00000000000700f4 04 00 00 00 cc 13 00 00 - 50 10 00 00 02 00 00 00 ........P.......

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#2 dc3

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Posted 21 January 2009 - 11:57 AM

Try running SFC.EXE to Repair System Files

Guide Overview

The purpose of this guide is to teach you how to use the System File Checker (SFC) to examine and repair corrupt operating system files.

In doing this, the SFC tool may replace some of your files that were updated by Windows Update. The only way to check this (and to update any of the files) is by visiting Windows Update and allowing it to check your system for updates and update as needed.

References

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

Microsoft Windows XP - Repair overview


Instructions

1. Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.

2. Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). Then press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")

3. The program may (or it may not) ask you for your Windows XP installation CD - please insert it at the prompt. If it doesn't ask you for the CD this means that it wasn't necessary to replace any files.

4. In the event the the system asks you for the CD, you must visit Windows Update immediately after the scan is completed (Please note that there won't be any confirmation dialog - the program will just exit without telling you anything).

5. If this doesn't repair the problem with your system other troubleshooting procedures are required.

Edited by dc3, 21 January 2009 - 12:33 PM.

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#3 smiley1124

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Posted 21 January 2009 - 06:59 PM

Will I need a disk if doing this because I do not have one

#4 smiley1124

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Posted 21 January 2009 - 07:14 PM

Also when I have went to IE and go to tools Windows update it doesn't do anything except go to the google homepage to the search box




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