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#1 jellyfish00

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Posted 21 January 2009 - 11:35 AM

My Avast program was about to expire so I updated for another 2 years. I did a virus scan and now it says virus alert win32 trojan (another) Many of these alerts came up and I clicked move to chest. How do I get rid of it completely. I tried to repair and it will not let me.

can anyone help???

Hello I did another virus scan and says there is an error in repairing or moving to chest.

I did copy the files which is the following

C:\Documents and Settings\Pierre & Alison\Local Settings\Application DataKiweeToolbar1.2.116.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP481\A0104510.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP481\A0104532.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP484\A0104600.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0104664.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0105874.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9C:\System Volume Information\_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0105874.msi\_713788D036849A848DAA56B9D8E20370\_255311685EC0439E9B51F19CA2877AB9

it says win32 trojan other.

is it possible to repair it without having to wipe my pc clean and start all over again?

Thanks
Jellyfish00

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#2 rigel

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Posted 21 January 2009 - 01:58 PM

The items you list are in your system restore. We can flush those and let you try the scan again.

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 jellyfish00

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Posted 22 January 2009 - 12:22 PM

Hello Thank-you so much. I think the problem may have been resolved, with this forum, avast forum (where I just updated my antivirus prog for 2 more years) and my cousins husband.

Thank-you so much. I learn more and more each day.

Jellyfish00

#4 rigel

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Posted 22 January 2009 - 08:49 PM

Hi Jellyfish00,
Thank you for letting us know.

Best wishes and safe surfing!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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