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Hijacked and totally stumped


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#1 jammen

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Posted 21 January 2009 - 09:20 AM

I downloaded & installed a supposed Recipe Manager, scanned clean by Bit Defender. A black box then ran and disabled Bit Defender, Windows firewall and defender, Ccleaner, Hijack This, Lavasoft, and Spybot: I get error messages. I tried to download Bit Defender, error msg. I tried AVG unable to install. I tried several online virus scanners all crashed, Trend-Micro ended with Vista BSOD.

Currently, I am scanning in safe mode with AVG Vcleaner. When I get home it will hopefully have found something, else I have to run through AVG's entire list.

Does anyone have any help? Thanks.

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#2 jammen

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Posted 21 January 2009 - 01:36 PM

Anybody out there? :thumbsup:

#3 rigel

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Posted 21 January 2009 - 02:00 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 jammen

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Posted 21 January 2009 - 02:30 PM

Thanks for responding, I'll try that. The tech guy at work just told me I was infected with a Zlob virus, 2009 super virus. Does that change anything? thanks

#5 rigel

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Posted 21 January 2009 - 02:38 PM

No. Go ahead and run Malwarebytes. It is our front end tool on most Malware.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 jammen

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Posted 23 January 2009 - 04:22 PM

Well, after a lot of reading I've learned that I have the dreaded conficker aka downadup virus. This virus disables all system security and does other nasty things. I'm going to try a manual removal this weekend, as all other attempts have failed. All downloads crash and give error messages as do all online virus scans.

#7 jammen

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Posted 26 January 2009 - 01:51 PM

After spending a day with Microsoft's manual removal guide I no longer think that I have conficker. Security programs either are disabled, display an error message "not a valid win32 application", or scan the system with log files showing that each individual file was unable to scan.

I'm ready to reinstall as I've spent two weeks on this and have tried everything.

#8 rigel

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Posted 26 January 2009 - 07:38 PM

That is your decision.

I would still try to download Malwarebytes on another computer - along with its updates, and transfer it to this computer.

Still, if you format, you know the malware is gone.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 jammen

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Posted 27 January 2009 - 11:50 AM

Thanks for your help. I'm doing a reinstall with Acer recovery disk I made when I bought the desktop. Hope everything goes well or you'll be hearing from me again.




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