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problems starting and shutting down windows


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2 replies to this topic

#1 freschness

freschness

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Posted 21 January 2009 - 02:17 AM

I first noticed that something might be wrong when it began taking much longer for windows to load. Then, when i would turn my computer off it would tell me there was a problem ending a specific file and have the little window with the option to "end now" or quit i think. Some of these files were SynTPEnh.exe, Font capture, and DDE server. also ccsvchst i think among some others. Recently I've been getting these random messages that programs have been automatically installed and my system will automatically reboot in a set amount of time (usually about 15 minutes) and gives me the option to restart later and then brings up the message a few minutes later when i choose this. I searched my task manager and compared it an online list and have found that i think i have processes on there that should not be. such as LSASS.EXE, WINLOGON.EXE, some attached to SVCHOST.EXE, CRSS.EXE, and others. I may be wrong because in the processes they were all caps like that, but on the list ones such as crss.exe were lower case. I don't really know. I've never had any experience in dealing with these things because i'm usually very careful and don't file share or do other activities where there is a high risk to pick these things up, but i guess it's my time. lol Thank you very much for the service you provide and the knowledge you have. The rest of us would be lost without help from people like you!


DDS (Ver_09-01-18.01) - FAT32x86
Run by Rosita at 1:57:04.40 on Wed 01/21/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.410 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSDCtrl.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\Empowering Technology\ePresentation\ePresentation.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Acer\OrbiCam\CameraAssistant.exe
C:\WINDOWS\system32\ElkCtrl.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Rosita\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://www.google.com/accounts/ServiceLogi...mp;ltmplcache=2
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.5\CoIEPlg.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [preload] c:\windows\RUNXMLPL.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AzMixerSel] c:\program files\realtek\installshield\AzMixerSel.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [ntiMUI] c:\program files\newtech infosystems\nti cd & dvd-maker 7\ntiMUI.exe
mRun: [<NO NAME>]
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [LaunchAp] "c:\program files\launch manager\LaunchAp.exe"
mRun: [LManager] "c:\program files\launch manager\HotkeyApp.exe"
mRun: [CtrlVol] "c:\program files\launch manager\CtrlVol.exe"
mRun: [LMgrOSD] "c:\program files\launch manager\OSDCtrl.exe"
mRun: [Wbutton] "c:\program files\launch manager\Wbutton.exe"
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe 1
mRun: [Boot] c:\acer\empowering technology\epower\Boot.exe
mRun: [Acer ePresentation HPD] c:\acer\empowering technology\epresentation\ePresentation.exe
mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechCameraAssistant] c:\program files\acer\orbicam\CameraAssistant.exe
mRun: [LogitechVideo[inspector]] c:\program files\acer\orbicam\InstallHelper.exe /inspect
mRun: [LogitechCameraService(E)] c:\windows\system32\ElkCtrl.exe /automation
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [ImageItEncrypt] c:\windows\system32\ImageItEncrypt.exe
mRun: [ePower_DMC] c:\acer\empowering technology\epower\ePower_DMC.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acerem~1.lnk - c:\acer\empowering technology\Acer.Empowering.Framework.Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\common files\microsoft shared\works shared\wkcalrem.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 Hotkey;Hotkey;c:\windows\system32\drivers\HOTKEY.sys [2007-11-23 9867]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-4-23 99376]
R3 lv321av;Logitech USB PC Camera (VC0321);c:\windows\system32\drivers\lv321av.sys [2007-7-19 1097728]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090120.024\NAVENG.SYS [2009-1-20 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090120.024\NAVEX15.SYS [2009-1-20 876112]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-4-23 1245064]
R4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-1-25 149352]
R4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-1-25 149352]
R4 EpmPsd;Acer EPM Power Scheme Driver;c:\windows\system32\drivers\epm-psd.sys [2007-11-23 4096]
R4 EpmShd;Acer EPM System Hardware Driver;c:\windows\system32\drivers\epm-shd.sys [2007-11-23 78208]
R4 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\ccSvcHst.exe [2008-1-25 149352]
R4 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-10 24652]
S1 mailKmd;mailKmd; [x]
S1 Wbutton;Wbutton;c:\windows\system32\drivers\wbutton.sys --> c:\windows\system32\drivers\Wbutton.sys [?]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-23 32512]
S3 SIS163u;SiS 163 usb Wireless LAN Adapter Driver;c:\windows\system32\drivers\sis163u.sys [2008-5-8 167424]

=============== Created Last 30 ================

2009-01-21 01:26 <DIR> --d----- c:\program files\Trend Micro
2009-01-21 01:26 <DIR> --d----- c:\program files\VS Revo Group
2009-01-19 10:47 <DIR> --d----- c:\windows\system32\scripting
2009-01-19 10:47 <DIR> --d----- c:\windows\l2schemas
2009-01-19 10:47 <DIR> --d----- c:\windows\system32\en
2009-01-19 10:47 <DIR> --d----- c:\windows\system32\bits
2009-01-19 10:43 <DIR> --d----- c:\windows\ServicePackFiles

==================== Find3M ====================

2009-01-19 10:52 86,811 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-01-14 12:40 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-14 12:40 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-14 12:40 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-14 12:40 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-13 01:40 3,593,216 -------- c:\windows\system32\dllcache\mshtml.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2008-10-24 06:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-08-28 23:15 22,453,544 a------- c:\program files\SkypeSetup.exe
2008-08-03 18:58 194,147,592 a------- c:\program files\Nero-8.3.2.1b_eng_trial.exe
2008-07-24 13:07 2,042,635 a------- c:\program files\CD-DVD-Burner.exe
2008-07-17 14:34 899,414 a------- c:\program files\dvddecrypter.exe
2008-07-17 14:26 1,117,491 a------- c:\program files\CopyDVDtoDVD.exe
2008-07-16 16:07 192,369,280 a------- c:\program files\Nero-8.2.8.0_eng.exe
2008-01-04 22:20 956,344 a------- c:\program files\SaveAsPDFandXPS.exe
2008-01-01 15:33 21,321,008 a------- c:\program files\QuickTimeInstaller.exe
2007-11-24 00:28 54,330,664 a------- c:\program files\iTunes75Setup.exe
2001-03-29 08:23 2,936,832 -------- c:\program files\wwp.exe
2001-03-16 10:52 98,304 -------- c:\program files\wwpdll32.dll
2001-03-15 12:01 20,592 -------- c:\program files\Nomouse.sp
2001-03-15 12:01 20,480 -------- c:\program files\Nomouse.com
2001-03-15 12:01 995 -------- c:\program files\Nomouse.pif
2000-12-04 08:08 187,595 -------- c:\program files\readme.rtf
2000-11-27 13:32 4,710 -------- c:\program files\Wwp.ICO
2000-08-16 21:15 122,880 -------- c:\program files\Landgen.exe
2000-02-14 09:56 90,056 -------- c:\program files\LLload.bmp
1999-04-27 00:00 995,383 -------- c:\program files\MFC42.DLL
1999-03-29 13:48 297,984 -------- c:\program files\ltkrn10N.dll
1999-03-29 13:48 105,472 -------- c:\program files\ltfil10N.DLL
1999-03-29 13:48 269,312 -------- c:\program files\LFCMP10N.DLL
1999-03-29 13:48 31,744 -------- c:\program files\lflmb10N.dll
1999-03-29 13:48 27,648 -------- c:\program files\lftga10N.dll
1999-03-29 13:48 34,304 -------- c:\program files\lfbmp10N.dll
1998-05-11 20:01 280,576 -------- c:\program files\MSVCRT.DLL

============= FINISH: 1:57:41.56 ===============

Attached Files



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#2 Hoov

Hoov

  • Malware Response Team
  • 3,519 posts
  • OFFLINE
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  • Location:Mikado Michigan
  • Local time:07:50 PM

Posted 31 January 2009 - 08:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scans:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.



* Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.com
DDS.scr
DDS.pif

* Double click on the DDS icon, allow it to run.
* A small box will open, with an explaination about the tool. No input is needed, the scan is running.
* Notepad will open with the results, click no to the Optional_Scan
* Follow the instructions that pop up for posting the results.
* Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

After your response, someone will be with you soon.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#3 Hoov

Hoov

  • Malware Response Team
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  • Location:Mikado Michigan
  • Local time:07:50 PM

Posted 07 February 2009 - 10:22 PM

This thread is closed due to inactivity.
If you need this topic reopened, please send me a PM. This applies to the thread originator only, all others start a new thread.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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