Let me first start by saying that I am going to try and be as informative as I possibly can, but at the same time, I have been working slightly blind, as the laptop in question is not mine, and I was not present when the issue first happened. I am mediocre technically inclined, at best, but for some reason am the one that people turn to when their computer goes on the fritz. I hope that I can get enough information through to allow for the help that I desprately need from those much more compitent than I am about these things.
Dell Laptop Inspiron 1525
OS: Windows XP Home Edition
Memory: 4GB Shared Dual Channel DDR2 at 667MHz
Hard Drive: 320GB SATA Hard Drive (5400RPM)
Processor: Intel® Core™ 2 Duo Processor
As near as I understand, Norton Antivirus was installed on the computer, and someone installed MacAfee as well (I know this is bad. The person had been informed not to do this....but thought that they knew better? ) I have no idea if this is the actual cause of the problem, but it seems likely, so neccessary to mention.
The computer now blue screens immediatly on boot up. I have the Windows XP Setup disk, and have set the BIOS to boot from the disk, however, that doesn't seem to fix the problem, as it will boot and still blue screen with the same Stop Error Message. When I booted from the disk, I was able to get to the recovery console, and went through the "issue tree" and performed all test under the "blue screen" branch (except for the ones that were taking 2 hours, if those were important, I can definatly go back and run them, but I'd like to know for sure that it is neccessary before doing so) and all tests passed. This did not fix the problem.
I cannot boot in Safe Mode. I cannot boot to last known good configuration. I am currently running a chkdsk /r on the C:/
I have no clue if I'm even taking the right steps. If this is even an issue that I could possibly fix. If getting the computer to boot and being able to uninstall MacAffee (which is what I've been trying to do) is anywhere near the fix to the problem.
Stop Error Message:
I know that it said STOP: 0x00000024 followed by a string of other codes. I will edit in the exact string when the chkdsk is complete, since I can't pull it up to view at the moment. I know that those strings of code are probably very important, so I will edit them in as soon as I possibly can.
Thank you very much for your time in reading this, and especially for any help or instructions that anyone is able to give.
Edited by Kitwe, 20 January 2009 - 08:23 PM.